Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

BGP Anycast, Core Network, Transit & Transport

Locations

SJC - San Jose, CA



April 23, 2024 19:50 UTC
[Monitoring] Our upstream provider has confirmed a temporary issue impacting their network in San Jose that has now been stabilized. We have validated that affected routes have recovered and have normalized our routing accordingly. We will continue to monitor and take corrective action should the issue recur.

April 23, 2024 19:05 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in San Jose. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.

Incident Status

Operational

Components

Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

GRU - Sao Paulo, Brazil



April 22, 2024 18:15 UTC
[Monitoring] The link has been restored, we are investigating the cause of disruption.

April 22, 2024 17:57 UTC
[Investigating] We are seeing issues on our link to PTT IX.br peering exchange in Sao Paulo. This is causing loss of connectivity to some direct peers on the IX. Customers may see some shifts in anycast traffic

Incident Status

Degraded Performance

Components

Transit & Transport

Locations

ACC - Accra, GH, DXB - Dubai, UAE, JNB - Johannesburg ZA, NBO - Nairobi, KE



March 5, 2024 13:30 UTC
[Monitoring] We have received reports from multiple upstream carriers about active fiber cuts due to the conflicts in and around the Red Sea. Additionally, we have been advised that due to safety concerns, all repairs will take an extended period and may be rescheduled if a repair ship is unable or unwilling to proceed. These cuts are causing additional latency and packet loss for all cache-fill unicast operations. The NetActuate NOC will attempt to route around any saturated uplinks as they are identified but cannot guarantee latency or packet loss metrics at this time.

Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Global Anycast

Operational

Public Cloud

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

YUL - Montreal, CA

Operational

BGP Anycast

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Core Network

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Internet Exchanges (IX)

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Transit & Transport

ACC - Accra, GH

Degraded Performance

AMS - Amsterdam, NL

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Degraded Performance

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Degraded Performance

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Degraded Performance

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

3

Incidents Last 7 Days

3

Maintenances Last 7 Days

0

Upcoming Maintenances

History (Last 30 days)

Description

One of our carriers in Hong Kong will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

HKG - Hong Kong, China


Schedule

April 21, 2024 23:00 - April 22, 2024 00:00 UTC



April 22, 2024 00:00 UTC
[Update] Scheduled maintenance is complete.

April 21, 2024 23:00 UTC
[Update] Scheduled maintenance is starting.
SEA - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SEA - Seattle, WA




April 21, 2024 09:42 UTC
[Resolved] Following resolution notice from our partner, we have observed the affected backbone links clear after prolonged monitoring and have normalized traffic accordingly.

April 21, 2024 04:21 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Seattle. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
YUL - Power MaintenancePlanned Maintenance

Description

Our datacenter provider in Montreal, Canada will be performing necessary maintenance on one of our power feeds. Our public cloud and network are not expected to be impacted due to the use of redundant power feed(s) in this rack. However, due to the nature of the work being performed, there is some risk of an unintended outage. This is a continuation of a previously scheduled maintenance.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

YUL - Montreal, CA


Schedule

April 18, 2024 10:00 - April 18, 2024 23:59 UTC



April 18, 2024 23:59 UTC
[Update] Scheduled maintenance is complete.

April 18, 2024 12:26 UTC
[Update] Scheduled maintenance is starting.
YUL - Power MaintenancePlanned Maintenance

Description

Our datacenter provider in Montreal, Canada will be performing necessary maintenance on one of our power feeds. Our public cloud and network are not expected to be impacted due to the use of redundant power feed(s) in this rack. However, due to the nature of the work being performed, there is some risk of an unintended outage.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

YUL - Montreal, CA


Schedule

April 18, 2024 10:00 - April 18, 2024 11:59 UTC



April 18, 2024 11:59 UTC
[Update] Scheduled maintenance is complete.

April 18, 2024 10:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Ashburn will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

IAD3 - Ashburn, VA


Schedule

April 17, 2024 06:00 - April 17, 2024 09:00 UTC



April 17, 2024 09:00 UTC
[Update] Scheduled maintenance is complete.

April 17, 2024 06:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Madrid will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

MAD - Madrid, Spain


Schedule

April 17, 2024 00:00 - April 17, 2024 04:00 UTC



April 17, 2024 04:00 UTC
[Update] Scheduled maintenance is complete.

April 17, 2024 00:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Miami will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

MIA - Miami, FL


Schedule

April 14, 2024 04:00 - April 14, 2024 06:00 UTC



April 14, 2024 06:00 UTC
[Update] Scheduled maintenance is complete.

April 14, 2024 04:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in New York will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LGA - New York, NY


Schedule

April 10, 2024 06:00 - April 10, 2024 08:00 UTC



April 10, 2024 08:00 UTC
[Update] Scheduled maintenance is complete.

April 10, 2024 06:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Ashburn will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

IAD3 - Ashburn, VA


Schedule

April 9, 2024 06:00 - April 9, 2024 09:00 UTC



April 9, 2024 09:00 UTC
[Update] Scheduled maintenance is complete.

April 9, 2024 06:00 UTC
[Update] Scheduled maintenance is starting.
TOR - Public Cloud DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud


Locations

TOR - Toronto, Canada




April 5, 2024 09:21 UTC
[Resolved] The issue has been resolved

April 5, 2024 08:02 UTC
[Investigating] We're investigating an issue with one of our hypervisors in Toronto and some virtual machines may be inaccessible at this time. We are working to bring them back online ASAP.

Incident Status

Degraded Performance


Components

BGP Anycast, Internet Exchanges (IX)


Locations

YUL - Montreal, CA




April 5, 2024 00:12 UTC
[Resolved] We have confirmed that all peer connectivity has been restored and remains stable. No further impact is expected.

April 4, 2024 23:35 UTC
[Monitoring] The underlying issue has been resolved and connectivity has been restored. Customers should see affected traffic normalizing.

April 4, 2024 23:19 UTC
[Identified] An ongoing issue has been identified on the IX peering LAN. Connectivity will be restored once the underlying issue is resolved.

April 4, 2024 23:01 UTC
[Investigating] We are investigating a disruption to IX connectivity in Montreal. Some local traffic may be diverted to alternate paths and anycast customers may see their traffic diverted to alternate POPs.
LGA - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LGA - New York, NY




March 30, 2024 12:15 UTC
[Resolved] The root cause was identified as a bad fiber span to one of our transit carriers. Crews were able to resolve the issue by repairing the bad fiber trunk.

March 29, 2024 17:33 UTC
[Identified] Technicians are performing further testing on a segment of the fiber path for this link. At this time no further impact or customer outage is observed.

March 28, 2024 18:31 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in New York. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
TYO - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

TYO - Tokyo, Japan




March 28, 2024 20:44 UTC
[Resolved] The affected upstream link has been restored.

March 28, 2024 19:12 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Tokyo. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.