Planned Maintenance In Progress

Updated a few seconds ago

Locations

Description

NetActuate NOC will be updating routing policies to become fully MANRS compliant. There is no anticipated customer impact during this maintenance. Prior to the maintenance, NetActuate's networking team will validate all customer routes to ensure that no RPKI Invalid routes are announced prior to the maintenance. Impacted customers will be notified by the end of October 2022 and will be constantly monitored until the deadline of the start of this maintenance.

Components

Core Infrastructure & Services

Locations

Core Services - Tranquil, Core Services - HostVirtual, Core Services - RootBSD, Core Services - Globaltap, Global Anycast

Schedule

January 30, 2023 16:00 - February 3, 2023 01:00 UTC



January 30, 2023 16:00 UTC
[Update] Scheduled maintenance is starting.

Core Infrastructure & Services

WWW & Management API(s)

Operational

Core Services - Tranquil

Planned Maintenance

Core Services - HostVirtual

Planned Maintenance

Core Services - RootBSD

Planned Maintenance

Core Services - Globaltap

Planned Maintenance

Cloud Converter

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Email - Spamstick Filtering

Operational

DDoS Mitigation

Operational

Shared Hosting

Operational

Shared Anycast

Operational

Phone System

Operational

Reporting & Statistics Subsystem

Operational

Global Anycast

Planned Maintenance

Public Cloud

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

BGP Anycast

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Global SSL Offloaders

AMS - Amsterdam, NL

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

SJC - San Jose, CA

Operational

Core Network

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Internet Exchanges (IX)

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Transit & Transport

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Scheduled Maintenance

Schedule

January 31, 2023 06:00 - 07:00 UTC

Components

Public Cloud, BGP Anycast

Locations

DEN - Denver, CO

Description

NetActuate engineers will be performing network maintenance on our cloud environment in Denver. During this time, cloud VMs may experience a network disruption of up to 1 minute.

Schedule

January 31, 2023 16:00 - 22:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

SIN - Singapore, SG

Description

One of our IP transit upstream providers in Singapore will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.

Schedule

February 7, 2023 01:00 - 05:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

MAN - Manchester, United Kingdom

Description

One of our carriers in Manchester will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.

Schedule

February 7, 2023 07:00 - 11:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

MIA - Miami, FL

Description

One of our carriers in Miami will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.

1

Incidents Last 7 Days

4

Maintenances Last 7 Days

4

Upcoming Maintenances

History (Last 30 days)

GRU - Upstream provider outageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

GRU - Sao Paulo, Brazil




January 29, 2023 05:04 UTC
[Identified] One of our local transit providers in Sao Paulo Brazil is impacted by a network outage. We have reached out to the provider and are waiting their updates on this situation. Customers may notice that some anycast traffic is shifted to other POPs, traffic has automatically re-routed on other paths.

January 29, 2023 13:47 UTC
[Resolved] The network incident has been resolved, and services have returned to normal.

Description

One of our carriers in Nairobi will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

NBO - Nairobi, KE


Schedule

January 26, 2023 01:00 - January 26, 2023 03:00 UTC



January 26, 2023 01:00 UTC
[Update] Scheduled maintenance is starting.

January 26, 2023 03:00 UTC
[Update] Scheduled maintenance is complete.

Description

NetActuate engineers will be performing network maintenance on our cloud environment in Frankfurt. During this time, cloud VMs may experience a network disruption of up to 1 minute.


Components

Public Cloud, BGP Anycast


Locations

FRA - Frankfurt, Germany


Schedule

January 25, 2023 22:00 - January 25, 2023 23:00 UTC



January 25, 2023 22:00 UTC
[Update] Scheduled maintenance is starting.

January 25, 2023 23:00 UTC
[Update] Scheduled maintenance is complete.

Description

One of our carriers in Chennai, India POP will be performing emergency maintenance. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs.


Components

Core Network, Transit & Transport


Locations

MAA - Chennai, India


Schedule

January 24, 2023 05:30 - January 24, 2023 08:30 UTC



January 24, 2023 05:57 UTC
[Update] Emergency maintenance in Chennai, India has started.

January 24, 2023 06:58 UTC
[Update] Emergency maintenance is complete.

Description

One of our carriers in Nairobi will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

NBO - Nairobi, KE


Schedule

January 24, 2023 01:00 - January 24, 2023 03:00 UTC



January 24, 2023 01:00 UTC
[Update] Scheduled maintenance is starting.

January 24, 2023 03:00 UTC
[Update] Scheduled maintenance is complete.

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2




January 23, 2023 11:25 UTC
[Investigating] We are currently experiencing an outage impacting one of our upstream transit providers in Dallas. Traffic has been rerouted over alternate paths and we are investigating the outage. Customers may experience increased latency or observe anycast traffic shifting to alternate POPs at this time.

January 23, 2023 11:48 UTC
[Monitoring] The impacted service has been restored and routes are returning to normal. We are monitoring network status and are prepared to respond to any additional disruptions if necessary.

January 23, 2023 12:22 UTC
[Resolved] No further impact has been observed and the circuit remains stable.

Description

One of our IP transit upstream providers in Dallas will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2


Schedule

January 20, 2023 06:00 - January 20, 2023 12:00 UTC



January 20, 2023 06:00 UTC
[Update] Scheduled maintenance is starting.

January 20, 2023 12:00 UTC
[Update] Scheduled maintenance is complete.
GRU - Cloud Partial OutageService Disruption

Incident Status

Service Disruption


Components

Public Cloud, BGP Anycast


Locations

GRU - Sao Paulo, Brazil




January 17, 2023 07:27 UTC
[Identified] Some VMs are offline in GRU (Sao Paulo) due to a hypervisor fault. We are currently investigating this issue further.

January 17, 2023 08:16 UTC
[Resolved] The issue is now resolved and we expect no further impact.

Incident Status

Operational


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

MAN - Manchester, United Kingdom




January 13, 2023 17:07 UTC
[Investigating] We are experiencing connectivity issues with one of our upstream providers in MAN. We are investigating this issue and more details will be provided as we have them.

January 13, 2023 17:10 UTC
[Identified] We have identified an issue with an upstream provider affecting MAN. traffic has been rerouted and the issue has been mitigated.

January 15, 2023 22:56 UTC
[Resolved] Event was resolved

Description

One of our IP transit upstream providers in Durham will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

RDU - Raleigh-Durham, NC


Schedule

January 10, 2023 05:00 - January 10, 2023 10:00 UTC



January 10, 2023 05:00 UTC
[Update] Scheduled maintenance is starting.

January 10, 2023 10:00 UTC
[Update] Scheduled maintenance is complete.
YUL - Upstream MaintenancePlanned Maintenance

Description

One of our IP transit upstream providers in Montreal will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

YUL - Montreal, CA


Schedule

January 4, 2023 05:00 - January 4, 2023 09:00 UTC



January 4, 2023 05:00 UTC
[Update] Scheduled maintenance is starting.

January 4, 2023 09:00 UTC
[Update] Scheduled maintenance is complete.
MAN - Upstream Network IssuesDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

MAN - Manchester, United Kingdom




January 4, 2023 01:44 UTC
[Investigating] We are currently investigating elevated packet loss impacting some paths in and out of our Manchester, UK, location.

January 4, 2023 02:21 UTC
[Resolved] Our upstream partner has confirmed resolution of a temporary capacity issue. No further impact is expected, but we will continue to monitor performance and take appropriate action if necessary.