Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

Public Cloud, BGP Anycast, Internet Exchanges (IX), Transit & Transport

Locations

NBO - Nairobi, KE



October 9, 2024 12:13 UTC
[Monitoring] Service has been restored and we are monitoring connectivity.

October 9, 2024 11:50 UTC
[Identified] We have identified a network disruption at our Nairobi (NBO) location. Our team is currently investigating the issue and working towards a resolution. We will provide further updates as we receive them from the facility

October 7, 2024 08:49 UTC
[Monitoring] Service has been restored and we are monitoring connectivity.

October 7, 2024 08:03 UTC
[Investigating] We are aware of network disruption at our Nairobi (NBO) location. Our team is currently investigating the issue and working towards a resolution. We will provide further updates as we receive them from the facility.

Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Global Anycast

Operational

Public Cloud

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

YUL - Montreal, CA

Operational

BGP Anycast

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Core Network

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Internet Exchanges (IX)

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Transit & Transport

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Scheduled Maintenance

DFW - IX MaintenancePlanned Maintenance

Schedule

October 10, 2024 05:00 - 12:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport

Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2

Description

An Internet Exchange (IX) in Dallas will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.

Schedule

October 10, 2024 06:00 - 09:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

ATL - Atlanta, GA

Description

One of our carriers in Atlanta will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.

Schedule

October 11, 2024 00:00 - 02:00 UTC

Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

WAW - Warsaw, Poland

Description

Maintenance is being performed at the facility in WAW (Warsaw) on one power feed source. During this maintenance period, a cutover from the primary power feed to secondary power feed will occur. While no impact is expected, our NOC will be monitoring.

Schedule

October 12, 2024 01:00 - 03:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

GRU - Sao Paulo, Brazil

Description

NetActuate network engineers will be performing maintenance on the GRU network segment. This may result in a brief network interruption of up to 10 minutes, during which some customer-connected devices could experience downtime. Other customers may notice increased latency or routing path changes during the maintenance.

Schedule

October 12, 2024 21:30 - October 13, 2024 00:30 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport

Locations

MAA - Chennai, India

Description

One of our carriers in MAA (Chennai) will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.
GRU - IX MaintenancePlanned Maintenance

Schedule

October 16, 2024 04:00 - 10:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport

Locations

GRU - Sao Paulo, Brazil

Description

An Internet Exchange (IX) in Sao Paulo will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.

Schedule

October 16, 2024 21:00 - October 17, 2024 00:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport

Locations

HKG - Hong Kong, China

Description

One of our carriers in HKG (Hong Kong) will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.

Schedule

October 17, 2024 08:00 - 12:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

DEN - Denver, CO

Description

One of our upstream transit providers in Denver (DEN) will be performing maintenance for router code updates. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.

Schedule

October 23, 2024 01:00 - 04:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

LHR - London, United Kingdom

Description

One of our carriers in London will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.

Schedule

October 24, 2024 14:00 - 16:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

DEN - Denver, CO

Description

Maintenance is being performed at the facility in DEN (Denver) on one power feed source. During this maintenance period, a cutover from the primary power feed to secondary power feed will occur. While no impact is expected, our NOC will be monitoring.
HKG - IX MaintenancePlanned Maintenance

Schedule

October 26, 2024 18:00 - 22:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport

Locations

HKG - Hong Kong, China

Description

An Internet Exchange (IX) in Hong Kong will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.

Schedule

October 28, 2024 01:00 - 04:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

CDG - Paris, France

Description

One of our carriers in France will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.
SJC - IX MaintenancePlanned Maintenance

Schedule

October 28, 2024 07:00 - 13:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport

Locations

SJC - San Jose, CA

Description

An Internet Exchange (IX) in San Jose will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.

Schedule

November 5, 2024 14:00 - 16:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

DEN - Denver, CO

Description

Maintenance is being performed at the facility in DEN (Denver) on one power feed source. During this maintenance period, a cutover from the secondary power feed to primary power feed will occur. While no impact is expected, our NOC will be monitoring.

Schedule

November 11, 2024 16:00 - 18:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

DEN - Denver, CO

Description

Maintenance is being performed at the facility in DEN (Denver) on one power feed source. During this maintenance period, a cutover from the primary power feed to secondary power feed will occur. While no impact is expected, our NOC will be monitoring.

Schedule

November 15, 2024 01:00 - 15:59 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

SIN - Singapore, SG

Description

Maintenance is being performed at the facility in SIN (Singapore) on one power feed source. During this maintenance period, a cutover from the primary power feed to secondary power feed will occur. While no impact is expected, our NOC will be monitoring.

Schedule

November 20, 2024 16:00 - 18:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

DEN - Denver, CO

Description

Maintenance is being performed at the facility in DEN (Denver) on one power feed source. During this maintenance period, a cutover from the secondary power feed to primary power feed will occur. While no impact is expected, our NOC will be monitoring.

7

Incidents Last 7 Days

5

Maintenances Last 7 Days

17

Upcoming Maintenances

History (Last 30 days)

Description

One of our IP transit upstream providers in Amsterdam will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

AMS - Amsterdam, NL


Schedule

October 10, 2024 00:00 - October 10, 2024 03:00 UTC



October 10, 2024 03:00 UTC
[Update] Scheduled maintenance is complete.

October 10, 2024 00:00 UTC
[Update] Scheduled maintenance is starting.

Description

Maintenance is being performed at the facility in WAW (Warsaw) on one power feed source. During this maintenance period, a cutover from the primary power feed to secondary power feed will occur. While no impact is expected, our NOC will be monitoring.


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

WAW - Warsaw, Poland


Schedule

October 10, 2024 00:00 - October 10, 2024 02:00 UTC



October 10, 2024 02:00 UTC
[Update] Scheduled maintenance is complete.

October 10, 2024 00:00 UTC
[Update] Scheduled maintenance is starting.

Description

Maintenance is being performed at the facility in WAW (Warsaw) on one power feed source. During this maintenance period, a cutover from the primary power feed to secondary power feed will occur. While no impact is expected, our NOC will be monitoring.


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

WAW - Warsaw, Poland


Schedule

October 9, 2024 00:00 - October 9, 2024 02:00 UTC



October 9, 2024 13:39 UTC
[Update] Scheduled maintenance is complete.

October 9, 2024 13:39 UTC
[Update] Scheduled maintenance is starting.
DFW - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Dallas will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2


Schedule

October 9, 2024 05:00 - October 9, 2024 12:00 UTC



October 9, 2024 12:00 UTC
[Update] Scheduled maintenance is complete.

October 9, 2024 05:00 UTC
[Update] Scheduled maintenance is starting.
NBO - Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

NBO - Nairobi, KE




October 6, 2024 12:16 UTC
[Resolved] This is now resolved.

October 6, 2024 10:15 UTC
[Monitoring] Service has been restored and we are monitoring connectivity.

October 6, 2024 10:02 UTC
[Investigating] We are aware of network disruption at our Nairobi (NBO) location. Our team is currently investigating the issue and working towards a resolution. We will provide further updates as we receive them from the facility.
NBO - Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

NBO - Nairobi, KE




October 5, 2024 12:29 UTC
[Resolved] The issue has been resolved

October 5, 2024 09:18 UTC
[Monitoring] Services are returning to normal operation and we are continuing to monitor.

October 5, 2024 08:50 UTC
[Investigating] We are aware of network disruption at our Nairobi (NBO) location. Our team is currently investigating the issue and working towards a resolution. We will provide further updates as we receive them from the facility.

Description

One of our carriers in Mumbai will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

BOM - Mumbai, India


Schedule

October 4, 2024 21:30 - October 5, 2024 01:00 UTC



October 5, 2024 01:00 UTC
[Update] Scheduled maintenance is complete.

October 4, 2024 21:30 UTC
[Update] Scheduled maintenance is starting.
ACC - Network OutageService Disruption

Incident Status

Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

ACC - Accra, GH




October 4, 2024 21:35 UTC
[Resolved] This is now resolved.

October 4, 2024 12:48 UTC
[Monitoring] We are continuing to monitor and will provide further updates upon resolution.

October 4, 2024 11:56 UTC
[Monitoring] We have implemented a fix and we are currently monitoring

October 4, 2024 11:46 UTC
[Investigating] We are experiencing an outage in Accra. We are working with our partners to restore connectivity as soon as possible.
NBO - Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

NBO - Nairobi, KE




October 4, 2024 21:35 UTC
[Resolved] This is now resolved.

October 4, 2024 15:10 UTC
[Monitoring] Services are returning to normal operation and we are continuing to monitor.

October 4, 2024 14:40 UTC
[Identified] We are currently working to restore service, and will post additional updates as information is available.

October 4, 2024 14:10 UTC
[Investigating] We are aware of network disruption at our Nairobi (NBO) location. Our team is currently investigating the issue and working towards a resolution. We will provide further updates as we receive them from the facility.
DFW - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2




October 4, 2024 03:01 UTC
[Resolved] This is now resolved at this time.

October 4, 2024 00:19 UTC
[Monitoring] This issue has been resolved and is now being monitored.

October 3, 2024 19:52 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in DFW (Dallas). Some traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
CHI - IX OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

CHI - Chicago, IL




October 3, 2024 09:07 UTC
[Resolved] Services restored and remain stable. No further interruptions are expected.

October 3, 2024 07:14 UTC
[Investigating] We have lost connectivity to the Equinix Chicago internet exchange in Chicago. We are investigating the issue now. Some customers may see a change in routing in CHI and some anycast traffic may be diverted to other POPs.

Description

One of our carriers in Manchester will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

MAN - Manchester, United Kingdom


Schedule

October 2, 2024 23:00 - October 3, 2024 05:00 UTC



October 3, 2024 03:18 UTC
[Update] Scheduled maintenance is complete.

October 2, 2024 23:00 UTC
[Update] Scheduled maintenance is starting.
JNB Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in Johannesburg (JNB). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

BGP Anycast, Core Network


Locations

JNB - Johannesburg ZA


Schedule

October 3, 2024 02:00 - October 3, 2024 03:00 UTC



October 3, 2024 03:00 UTC
[Update] JNB - Cloud BGP maintenance is complete

October 3, 2024 02:00 UTC
[Update] JNB - Cloud BGP maintenance is starting
MIA - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

MIA - Miami, FL




October 2, 2024 21:02 UTC
[Resolved] This is now resolved.

October 2, 2024 19:14 UTC
[Monitoring] Service has been restored and we are monitoring connectivity.

October 2, 2024 19:01 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in MIA (Miami). Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
SYD - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SYD - Sydney, Australia




October 2, 2024 11:44 UTC
[Resolved] Services restored and remain stable. No further interruptions are expected.

October 1, 2024 09:31 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Sydney. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
OTP Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in Bucharest (OTP). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

BGP Anycast, Core Network


Locations

OTP - Bucharest, Romania


Schedule

October 2, 2024 00:00 - October 2, 2024 01:00 UTC



October 2, 2024 01:00 UTC
[Update] OTP - Cloud BGP maintenance is complete

October 2, 2024 00:00 UTC
[Update] OTP - Cloud BGP maintenance is starting

Description

One of our carriers in Kansas City will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

MCI - Kansas City, MO


Schedule

September 28, 2024 05:00 - September 28, 2024 08:00 UTC



September 28, 2024 08:00 UTC
[Update] Scheduled maintenance is complete.

September 28, 2024 05:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our IP transit upstream providers in Nairobi will be performing maintenance for router code updates. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Core Infrastructure & Services, Public Cloud, BGP Anycast, Core Network, Transit & Transport


Locations

NBO - Nairobi, KE, Global Anycast


Schedule

September 27, 2024 20:00 - September 27, 2024 23:00 UTC



September 27, 2024 23:00 UTC
[Update] Scheduled maintenance is complete.

September 27, 2024 20:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Chicago will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

CHI - Chicago, IL


Schedule

September 27, 2024 08:00 - September 27, 2024 12:00 UTC



September 27, 2024 12:00 UTC
[Update] Scheduled maintenance is complete.

September 27, 2024 08:00 UTC
[Update] Scheduled maintenance is starting.
MAD - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Madrid will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

MAD - Madrid, Spain


Schedule

September 26, 2024 22:00 - September 27, 2024 00:00 UTC



September 27, 2024 00:00 UTC
[Update] Scheduled maintenance is complete.

September 26, 2024 22:00 UTC
[Update] Scheduled maintenance is starting.
MIA - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

MIA - Miami, FL




September 26, 2024 12:46 UTC
[Resolved] This is now resolved at this time.

September 25, 2024 18:28 UTC
[Monitoring] MIA has now recovered,and is now back to operational. We are currently monitoring the situation to confirm if there would be no further impact from this upstream transit.

September 25, 2024 14:11 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in MIA (Miami). Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.

Description

One of our carriers in MIA (Miami) will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

MIA - Miami, FL


Schedule

September 26, 2024 06:00 - September 26, 2024 10:00 UTC



September 26, 2024 10:00 UTC
[Update] Scheduled maintenance is complete.

September 26, 2024 06:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Chicago (CHI) will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Core Infrastructure & Services, Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

CHI - Chicago, IL, Global Anycast


Schedule

September 26, 2024 06:00 - September 26, 2024 10:00 UTC



September 26, 2024 10:00 UTC
[Update] Scheduled maintenance is complete.

September 26, 2024 06:00 UTC
[Update] Scheduled maintenance is starting.
CDG - Upstream MaintenancePlanned Maintenance

Description

One of our IP transit upstream providers in Paris, France will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Core Infrastructure & Services, Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

CDG - Paris, France, Global Anycast


Schedule

September 26, 2024 03:00 - September 26, 2024 04:00 UTC



September 26, 2024 04:00 UTC
[Update] Scheduled maintenance is complete.

September 26, 2024 03:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Frankfurt will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

September 26, 2024 00:00 - September 26, 2024 03:00 UTC



September 26, 2024 03:00 UTC
[Update] Scheduled maintenance is complete.

September 26, 2024 00:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Seattle will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SEA - Seattle, WA


Schedule

September 25, 2024 08:00 - September 25, 2024 10:00 UTC



September 25, 2024 10:00 UTC
[Update] Scheduled maintenance is complete.

September 25, 2024 08:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Ashburn will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

IAD3 - Ashburn, VA


Schedule

September 24, 2024 06:00 - September 24, 2024 09:00 UTC



September 24, 2024 09:00 UTC
[Update] Scheduled maintenance is complete.

September 24, 2024 06:00 UTC
[Update] Scheduled maintenance is starting.
BOM/MAA - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

BOM - Mumbai, India, MAA - Chennai, India




September 24, 2024 08:14 UTC
[Resolved] This is now resolved.

September 23, 2024 22:08 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Mumbai and Chennai. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
SIN Public Cloud DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud


Locations

SIN - Singapore, SG




September 23, 2024 05:08 UTC
[Resolved] All impacted customers have been moved off of the affected hypervisor.

September 23, 2024 03:52 UTC
[Identified] We identified a hypervisor that restarted, and are currently working to migrate all customer services to other hypervisors.

September 23, 2024 03:02 UTC
[Investigating] We're investigating an issue with one of our hypervisors in SIN (Singapore) and some virtual machines may be inaccessible at this time. We are working to bring them back online ASAP.

Description

One of our carriers in MIA (Miami) will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

MIA - Miami, FL


Schedule

September 22, 2024 04:00 - September 22, 2024 06:00 UTC



September 22, 2024 06:00 UTC
[Update] Scheduled maintenance is complete.

September 22, 2024 04:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Kansas City will be performing maintenance on hardware. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

MCI - Kansas City, MO


Schedule

September 21, 2024 06:00 - September 21, 2024 07:00 UTC



September 21, 2024 07:00 UTC
[Update] Scheduled maintenance is complete.

September 21, 2024 06:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Warsaw will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

WAW - Warsaw, Poland


Schedule

September 21, 2024 00:00 - September 21, 2024 03:00 UTC



September 21, 2024 03:00 UTC
[Update] Scheduled maintenance is complete.

September 21, 2024 00:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in New York will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LGA - New York, NY


Schedule

September 20, 2024 06:00 - September 20, 2024 10:00 UTC



September 20, 2024 10:00 UTC
[Update] Scheduled maintenance is complete.

September 20, 2024 06:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in London will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LHR - London, United Kingdom


Schedule

September 19, 2024 01:00 - September 19, 2024 05:00 UTC



September 19, 2024 05:00 UTC
[Update] Scheduled maintenance is complete.

September 19, 2024 01:00 UTC
[Update] Scheduled maintenance is starting.
IAD - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Ashburn will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

IAD3 - Ashburn, VA


Schedule

September 18, 2024 05:00 - September 18, 2024 09:00 UTC



September 18, 2024 09:00 UTC
[Update] Scheduled maintenance is complete.

September 18, 2024 05:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Kenya will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

NBO - Nairobi, KE


Schedule

September 17, 2024 22:00 - September 18, 2024 04:00 UTC



September 18, 2024 04:00 UTC
[Update] Scheduled maintenance is complete.

September 17, 2024 22:00 UTC
[Update] Scheduled maintenance is starting.
SEA Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in Seattle (Seattle). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

BGP Anycast, Core Network


Locations

SEA - Seattle, WA


Schedule

September 17, 2024 10:00 - September 17, 2024 11:00 UTC



September 17, 2024 11:00 UTC
[Update] Seattle - Cloud BGP Maintenance is complete

September 17, 2024 10:00 UTC
[Update] Seattle - Cloud BGP Maintenance is starting

Description

One of our carriers in Frankfurt will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

September 16, 2024 22:00 - September 17, 2024 02:00 UTC



September 17, 2024 02:00 UTC
[Update] Scheduled maintenance is complete.

September 16, 2024 22:00 UTC
[Update] Scheduled maintenance is starting.
IAD - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Ashburn will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

IAD3 - Ashburn, VA


Schedule

September 16, 2024 05:00 - September 16, 2024 09:00 UTC



September 16, 2024 09:00 UTC
[Update] Scheduled maintenance is complete.

September 16, 2024 05:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Los Angeles will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LAX - Los Angeles, CA


Schedule

September 13, 2024 09:00 - September 13, 2024 12:00 UTC



September 13, 2024 12:00 UTC
[Update] Scheduled maintenance is complete.

September 13, 2024 09:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in San Jose will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SJC - San Jose, CA


Schedule

September 12, 2024 09:00 - September 12, 2024 12:00 UTC



September 12, 2024 12:00 UTC
[Update] Scheduled maintenance is complete.

September 12, 2024 09:00 UTC
[Update] Scheduled maintenance is starting.
NBO - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Core Network, Transit & Transport


Locations

NBO - Nairobi, KE




September 11, 2024 11:05 UTC
[Resolved] This is now resolved.

September 10, 2024 19:43 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in NBO (Nairobi). Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.

Description

One of our carriers in Chicago will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

CHI - Chicago, IL


Schedule

September 11, 2024 07:00 - September 11, 2024 10:00 UTC



September 11, 2024 10:00 UTC
[Update] Scheduled maintenance is complete.

September 11, 2024 07:00 UTC
[Update] Scheduled maintenance is starting.