Active Incident

Updated a few seconds ago

Incident Status

Degraded Performance

Components

Transit & Transport

Locations

ACC - Accra, GH, DXB - Dubai, UAE, JNB - Johannesburg ZA, NBO - Nairobi, KE



March 5, 2024 13:30 UTC
[Monitoring] We have received reports from multiple upstream carriers about active fiber cuts due to the conflicts in and around the Red Sea. Additionally, we have been advised that due to safety concerns, all repairs will take an extended period and may be rescheduled if a repair ship is unable or unwilling to proceed. These cuts are causing additional latency and packet loss for all cache-fill unicast operations. The NetActuate NOC will attempt to route around any saturated uplinks as they are identified but cannot guarantee latency or packet loss metrics at this time.

Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Global Anycast

Operational

Public Cloud

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

YUL - Montreal, CA

Operational

BGP Anycast

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Core Network

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Internet Exchanges (IX)

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Transit & Transport

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Degraded Performance

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Scheduled Maintenance

Schedule

July 23, 2024 06:00 - 09:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

MIA - Miami, FL

Description

One of our carriers in Miami will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.

Schedule

July 24, 2024 11:00 - 12:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport

Locations

SEA - Seattle, WA

Description

One of our carriers in Seattle (SEA) will be performing router maintenance. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.

Schedule

July 25, 2024 01:00 - 04:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

LHR - London, United Kingdom

Description

One of our carriers in London will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.

Schedule

July 25, 2024 09:00 - 12:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

SEA - Seattle, WA

Description

One of our carriers in Seattle will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.

Schedule

July 28, 2024 00:00 - 03:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

MAD - Madrid, Spain

Description

One of our carriers in Madrid will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.

Schedule

July 29, 2024 23:00 - July 30, 2024 01:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

JNB - Johannesburg ZA

Description

One of our carriers in Johannesburg will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.

Schedule

July 31, 2024 09:00 - 13:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

LAX - Los Angeles, CA

Description

One of our carriers in Los Angeles will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.

Schedule

August 2, 2024 09:00 - 12:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

LAX - Los Angeles, CA

Description

One of our carriers in Los Angeles will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.

Schedule

August 3, 2024 00:00 - 03:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

AMS - Amsterdam, NL

Description

One of our carriers in Amsterdam will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.

Schedule

August 5, 2024 18:00 - 21:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

TYO - Tokyo, Japan

Description

One of our carriers in Tokyo will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.

1

Incidents Last 7 Days

4

Maintenances Last 7 Days

10

Upcoming Maintenances

History (Last 30 days)

MAA - Partial Power DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Colocation & Metal


Locations

MAA - Chennai, India




July 19, 2024 18:24 UTC
[Resolved] We experienced a temporary outage on one of our power feeds which has now been resolved.

July 19, 2024 16:43 UTC
[Investigating] We are aware of a power disruption at our MAA (Chennai) location. Our team is currently investigating the issue and working towards a resolution. We will provide further updates as we receive them from the facility.
SJC - Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in San Jose (SJC). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

SJC - San Jose, CA


Schedule

July 17, 2024 07:00 - July 17, 2024 08:00 UTC



July 17, 2024 08:00 UTC
[Update] SJC - Cloud BGP maintenance is completed

July 17, 2024 07:00 UTC
[Update] SJC - Cloud BGP maintenance is starting
WAW - Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in Warsaw (WAW). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

BGP Anycast, Core Network, Internet Exchanges (IX)


Locations

WAW - Warsaw, Poland


Schedule

July 16, 2024 03:00 - July 16, 2024 04:00 UTC



July 16, 2024 03:33 UTC
[Update] Maintenance has been completed.

July 16, 2024 03:00 UTC
[Update] WAW - Cloud BGP Maintenance is starting
YUL Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in Montreal (YUL). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

BGP Anycast, Core Network, Transit & Transport


Locations

YUL - Montreal, CA


Schedule

July 15, 2024 10:00 - July 15, 2024 11:00 UTC



July 15, 2024 11:01 UTC
[Update] YUL - Cloud BGP Maintenance has been completed

July 15, 2024 11:01 UTC
[Update] YUL - Cloud BGP Maintenance has been completed

July 15, 2024 10:00 UTC
[Update] YUL - Cloud BGP Maintenance is starting
PHX Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in Phoenix (PHX). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

BGP Anycast, Core Network


Locations

PHX - Phoenix, AZ


Schedule

July 15, 2024 09:00 - July 15, 2024 10:00 UTC



July 15, 2024 10:00 UTC
[Update] PHX Cloud BGP Maintenance is complete

July 15, 2024 09:00 UTC
[Update] PHX Cloud BGP Maintenance is starting

Description

One of our carriers in Chicago will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

CHI - Chicago, IL


Schedule

July 13, 2024 05:00 - July 13, 2024 11:00 UTC



July 13, 2024 11:00 UTC
[Update] Scheduled maintenance is complete.

July 13, 2024 05:00 UTC
[Update] Scheduled maintenance is starting.

Description

NetActuate engineers will be performing network maintenance at our SJC4 location. During this maintenance, network uplinks will be migrated to new equipment. Please note that connectivity should not be lost; however, you may experience increased latency during the maintenance period. This is the second


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

SJC - San Jose, CA


Schedule

July 12, 2024 06:00 - July 12, 2024 10:00 UTC



July 12, 2024 07:39 UTC
[Update] Maintenance is complete.

July 12, 2024 06:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Tokyo will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

TYO - Tokyo, Japan


Schedule

July 11, 2024 18:00 - July 11, 2024 21:00 UTC



July 11, 2024 21:00 UTC
[Update] Scheduled maintenance is complete.

July 11, 2024 18:00 UTC
[Update] Scheduled maintenance is starting.

Description

NetActuate engineers will be performing network maintenance at our SJC4 location. During this maintenance, network uplinks will be migrated to new equipment. Please note that connectivity should not be lost; however, you may experience increased latency during the maintenance period.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

SJC - San Jose, CA


Schedule

July 11, 2024 06:00 - July 11, 2024 10:00 UTC



July 11, 2024 10:00 UTC
[Update] Scheduled maintenance is complete.

July 11, 2024 06:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Paris will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

CDG - Paris, France


Schedule

July 11, 2024 00:00 - July 11, 2024 04:00 UTC



July 11, 2024 04:00 UTC
[Update] Scheduled maintenance is complete.

July 11, 2024 00:00 UTC
[Update] Scheduled maintenance is starting.
FRA - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Frankfurt will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

July 9, 2024 22:00 - July 10, 2024 04:00 UTC



July 10, 2024 04:00 UTC
[Update] Scheduled maintenance is complete.

July 9, 2024 22:00 UTC
[Update] Scheduled maintenance is starting.

Incident Status

Operational


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2




July 9, 2024 16:52 UTC
[Resolved] We have determined that the brief disruption was caused by human error, and we have taken steps to prevent this from occurring in the future. All services are operational.

July 9, 2024 15:47 UTC
[Identified] We experienced a brief outage in the Dallas (DFW) facility with one of our upstream transit providers and the IX. We are working with our partners to identify the root cause of the problem and are continuing to monitor.
WAW - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Warsaw will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

WAW - Warsaw, Poland


Schedule

July 4, 2024 20:30 - July 5, 2024 03:00 UTC



July 5, 2024 03:00 UTC
[Update] Scheduled maintenance is complete.

July 4, 2024 20:30 UTC
[Update] Scheduled maintenance is starting.
DEN - Network disruptionService Disruption

Incident Status

Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

DEN - Denver, CO




July 4, 2024 12:08 UTC
[Resolved] No further impact is expected.

July 3, 2024 19:23 UTC
[Monitoring] IX connectivity has been restored. All services in DEN have been restored at this time.

July 3, 2024 18:47 UTC
[Identified] Transit uplinks have all been restored. Engineers are currently working to restore connectivity to IX.

July 3, 2024 18:17 UTC
[Identified] No change to service availability at this time. NetActuate engineers continue to work to fully restore services.

July 3, 2024 17:45 UTC
[Identified] Our engineers continue to work to fully restore services. No change to service availability at this time.

July 3, 2024 17:09 UTC
[Identified] NetActuate engineers have identified an edge router that has crashed. Traffic is being handled by other network devices. Some Anycast traffic may be redirected to other sites.

July 3, 2024 16:28 UTC
[Investigating] NetActuate engineers are investigating network alerts in Denver (DEN)

Description

One of our carriers in Africa will be performing maintenance to perform proactive cable upgrades. During this time, some traffic may be re-routed, and some additional latency may be observed. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

ACC - Accra, GH, JNB - Johannesburg ZA, NBO - Nairobi, KE


Schedule

June 29, 2024 21:00 - June 30, 2024 02:00 UTC



June 30, 2024 02:00 UTC
[Update] Scheduled maintenance is complete.

June 29, 2024 21:00 UTC
[Update] Scheduled maintenance is starting.
TYO - Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in Tokyo (TYO). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network


Locations

TYO - Tokyo, Japan


Schedule

June 27, 2024 18:00 - June 27, 2024 20:00 UTC



June 27, 2024 18:56 UTC
[Update] TYO - Cloud network maintenance has been completed successfully.

June 27, 2024 18:00 UTC
[Update] TYO - Cloud network maintenance is starting
GRU - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Sao Paulo will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

GRU - Sao Paulo, Brazil


Schedule

June 27, 2024 08:00 - June 27, 2024 12:00 UTC



June 27, 2024 12:00 UTC
[Update] Scheduled maintenance is complete.

June 27, 2024 08:00 UTC
[Update] Scheduled maintenance is starting.
GRU - Cloud BGP MaintenancePlanned Maintenance

Description

Details: NetActuate engineers will be performing network maintenance on our cloud network in Sao Paulo, Brazil (GRU). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

Public Cloud, BGP Anycast, Core Network


Locations

GRU - Sao Paulo, Brazil


Schedule

June 27, 2024 06:00 - June 27, 2024 08:00 UTC



June 27, 2024 07:14 UTC
[Update] Scheduled maintenance is complete.

June 27, 2024 06:00 UTC
[Update] GRU - Cloud network maintenance is starting

Description

One of our carriers in South Africa and Kenya will be performing maintenance to perform proactive cable upgrades to their backbone infrastructure. During this time, some traffic may be re-routed between these two locations, and some additional latency may be observed. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

JNB - Johannesburg ZA, NBO - Nairobi, KE


Schedule

June 26, 2024 22:00 - June 27, 2024 04:00 UTC



June 27, 2024 04:00 UTC
[Update] Scheduled maintenance is complete.

June 26, 2024 22:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Frankfurt will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

June 27, 2024 00:00 - June 27, 2024 03:00 UTC



June 27, 2024 03:00 UTC
[Update] Scheduled maintenance is complete.

June 27, 2024 00:00 UTC
[Update] Scheduled maintenance is starting.
WAW - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Warsaw will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

WAW - Warsaw, Poland


Schedule

June 26, 2024 23:00 - June 27, 2024 02:00 UTC



June 27, 2024 02:00 UTC
[Update] Scheduled maintenance is complete.

June 26, 2024 23:00 UTC
[Update] Scheduled maintenance is starting.
GRU - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Internet Exchanges (IX)


Locations

GRU - Sao Paulo, Brazil




June 26, 2024 18:31 UTC
[Resolved] We received confirmation from the IX platform provider that the issues have been resolved and restored connectivity on the IX about 7 hours ago and have confirmed that this incident can be resolved.

June 25, 2024 11:31 UTC
[Identified] We are experiencing an outage with the IX in GRU. Traffic has been rerouted to alternate paths. We are working with our partners to restore connectivity as soon as possible.
OTP - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Bucharest will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

OTP - Bucharest, Romania


Schedule

June 25, 2024 21:00 - June 26, 2024 00:00 UTC



June 26, 2024 00:00 UTC
[Update] Scheduled maintenance is complete.

June 25, 2024 21:00 UTC
[Update] Scheduled maintenance is starting.

Incident Status

Service Disruption


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

NBO - Nairobi, KE




June 25, 2024 21:03 UTC
[Resolved] Connectivity has been restored in the Nairobi, Kenya region.

June 25, 2024 19:37 UTC
[Identified] Capacity northbound to Europe and southbound to South Africa on the EASSY Cable system, out of Mombasa, is still down. Our service providers are yet to provide valuable feedback on the cause or an ETR. What we do know is that connectivity on multiple cables, not just EASSY, has been affected, resulting in very little internet coverage in Kenya currently. This outage is affecting all major networks in the region. There is ongoing protest action currently in Kenya regarding a Tax bill, and there is suspicion that the internet outage is related. We will update you as soon as we have more information in this regard. Please also check your media outlets for updates to the situation in Kenya. i.e: https://www.kenyans.co.ke/news/102015-netblocks-confirms-internet-disruption-kenya https://techcrunch.com/2024/06/25/internet-goes-dark-in-kenya-in-the-wake-of-major-protests-over-finance-bill/

June 25, 2024 14:22 UTC
[Identified] A connectivity issue with an upstream provider has been identified and we are working to restore service as soon as possible.

June 25, 2024 13:58 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Kenya (NBO). Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.