All Systems Operational

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Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Email - Spamstick Filtering

Operational

DDoS Mitigation

Operational

Shared Hosting

Operational

Shared Anycast

Operational

Phone System

Operational

Reporting & Statistics Subsystem

Operational

Global Anycast

Operational

Public Cloud

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

BOM - Mumbai, India

Operational

Colocation & Metal

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

BOM - Mumbai, India

Operational

BGP Anycast

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

BOM - Mumbai, India

Operational

Global SSL Offloaders

AMS - Amsterdam, NL

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

SJC - San Jose, CA

Operational

Core Network

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

BOM - Mumbai, India

Operational

Internet Exchanges (IX)

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Transit & Transport

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

BOM - Mumbai, India

Operational

1

Incidents Last 7 Days

0

Maintenances Last 7 Days

0

Upcoming Maintenances

History (Last 30 days)

GRU - Upstream Network DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

GRU - Sao Paulo, Brazil




February 29, 2024 03:59 UTC
[Investigating] We are currently investigating a disruption to connectivity through one of our upstream fiber providers in Sao Paulo. Customers may be experiencing partial reachability issues. We are currently working to reroute traffic off of the afflicted path to mitigate impact to customer traffic.

February 29, 2024 06:08 UTC
[Monitoring] Upstream connectivity has returned to normal and we have normalized routing in Sao Paulo. We will continue to monitor the path to verify long term stability.

February 29, 2024 09:28 UTC
[Resolved] The previously affected path remains clear and no further impact from this event is expected.
NBO - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, BGP Anycast


Locations

NBO - Nairobi, KE




February 21, 2024 17:28 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in Nairobi. We are working with our partners to restore connectivity as soon as possible.

February 21, 2024 19:55 UTC
[Identified] Fibre provider has arrived on site and found the cause of the multiple fibre faults. We are waiting for further feedback in terms of repairs and ETR

February 21, 2024 21:09 UTC
[Identified] Fibre provider is raising temporary structures and attending to fibre repair. We are waiting for further feedback in terms of ETR

February 21, 2024 21:44 UTC
[Identified] Fibre provider has given an ETR of 3 Hours for the repair of the circuits.

February 22, 2024 02:01 UTC
[Identified] Fibre provider is still busy with repairs. We do not have an updated ETR as yet

February 22, 2024 04:22 UTC
[Identified] The Fibre provider was splicing fibres for repair and was asked by the police to stop activities in that area until morning. The repair Team are on site this morning again, and are awaiting permission to continue with repairs.

February 22, 2024 05:31 UTC
[Identified] The repair team is currently onsite, and troubleshooting is now ongoing.

February 22, 2024 10:15 UTC
[Resolved] This is resolved and no further impact is expected.
MAA - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

BGP Anycast


Locations

MAA - Chennai, India




February 21, 2024 12:35 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in Chennai. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.

February 21, 2024 18:47 UTC
[Resolved] This issue has been resolved with the carrier and traffic restored. No further impact is expected.

Description

NetActuate engineers will be performing vendor-recommended upgrades on our core network in Hong Kong (HKG) to address a software defect and improve network resiliency. During this time, customers may see some anycast traffic diverted to other POPs, but no further impact is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Global SSL Offloaders, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

HKG - Hong Kong, China


Schedule

February 20, 2024 18:00 - February 20, 2024 20:00 UTC



February 20, 2024 18:00 UTC
[Update] Hong Kong scheduled maintenance is starting

February 20, 2024 20:17 UTC
[Update] The network maintenance has been completed.

Description

One of our carriers in Los Angeles will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LAX - Los Angeles, CA


Schedule

February 20, 2024 10:00 - February 20, 2024 13:00 UTC



February 20, 2024 10:00 UTC
[Update] Scheduled maintenance is starting.

February 20, 2024 13:00 UTC
[Update] Scheduled maintenance is complete.

Description

NetActuate engineers will be performing vendor-recommended upgrades on our core network in Hong Kong (HKG) to address a software defect and improve network resiliency. During this time, customers may see some anycast traffic diverted to other POPs, but no further impact is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Global SSL Offloaders, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

HKG - Hong Kong, China


Schedule

February 19, 2024 18:00 - February 19, 2024 20:00 UTC



February 19, 2024 18:00 UTC
[Update] Scheduled maintenance in HKG is starting

February 19, 2024 20:00 UTC
[Update] Scheduled maintenance in HKG is complete

Description

NetActuate engineers will be performing vendor-recommended upgrades on our core network in Raleigh to address a software defect and improve network resiliency. During this time, there is no expected customer impact.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

RDU2 - Cary, NC, RDU - Raleigh-Durham, NC


Schedule

February 19, 2024 02:00 - February 19, 2024 05:00 UTC



February 19, 2024 02:00 UTC
[Update] Scheduled maintenance is starting.

February 19, 2024 03:43 UTC
[Update] The maintenance has been completed and engineers are now hands-off.

Description

One of our carriers in Johannesburg will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

JNB - Johannesburg ZA


Schedule

February 18, 2024 22:00 - February 18, 2024 23:00 UTC



February 18, 2024 22:00 UTC
[Update] Scheduled maintenance is starting.

February 18, 2024 23:00 UTC
[Update] Scheduled maintenance is complete.
LHR - Power IssuePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

LHR - London, United Kingdom




February 3, 2024 23:32 UTC
[Investigating] We are seeing alerts related to a power feed in London (LHR). We are currently assessing the impact and investigating further.

February 4, 2024 00:13 UTC
[Identified] The NetActuate core network and cloud remain online, however the power incident is ongoing and has impacted some bare metal servers. We are continuing to await further updates from the facility.

February 4, 2024 04:29 UTC
[Monitoring] We have received an update from the facility stating that power is back online, as "the restricted earth fault has now been cleared from the transformer and UPS B is now operational". Further analysis and an RFO will be coming.

February 14, 2024 17:20 UTC
[Resolved] Issue resolved

Description

One of our carriers in Dallas will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2


Schedule

February 9, 2024 06:00 - February 9, 2024 10:00 UTC



February 9, 2024 06:00 UTC
[Update] Scheduled maintenance is starting.

February 9, 2024 10:00 UTC
[Update] Scheduled maintenance is complete.

Description

One of our carriers in Hong Kong will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Global SSL Offloaders, Transit & Transport


Locations

HKG - Hong Kong, China


Schedule

February 6, 2024 21:00 - February 7, 2024 00:00 UTC



February 6, 2024 21:00 UTC
[Update] Scheduled maintenance is starting.

February 7, 2024 00:00 UTC
[Update] Scheduled maintenance is complete.

Description

One of our carriers in Warsaw will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

WAW - Warsaw, Poland


Schedule

February 5, 2024 01:00 - February 5, 2024 05:00 UTC



February 5, 2024 01:00 UTC
[Update] Scheduled maintenance is starting.

February 5, 2024 05:00 UTC
[Update] Scheduled maintenance is complete.
MIA - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

MIA - Miami, FL




February 2, 2024 16:15 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Miami, FL. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.

February 2, 2024 19:41 UTC
[Monitoring] The affected upstream connection has been restored and we await final confirmation that the underlying issue has been resolved.

February 3, 2024 21:06 UTC
[Resolved] This is resolved and no further impact is expected.
LHR - OutageService Disruption

Incident Status

Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network


Locations

LHR - London, United Kingdom




February 3, 2024 11:16 UTC
[Investigating] We are currently investigating an outage affecting LHR

February 3, 2024 11:28 UTC
[Identified] We have confirmed that our services in London have been impacted by a large-scale cascading power failure. We have technicians en route to assess the situation in person while we continue to work with the datacenter. No ETR is available at this time.

February 3, 2024 14:32 UTC
[Identified] We're seeing power to the facility recovered at this time. We are working on restoring all services now.

February 3, 2024 14:49 UTC
[Identified] We have identified a fault and are have to reboot a network device. Please wait until this incident is in Monitoring or Resolved status prior to re-instating your servers to production.

February 3, 2024 15:10 UTC
[Monitoring] The power issue in London has been fixed and all network and server assets are now up and running. If you're still facing any downtime, kindly submit a support ticket.

February 3, 2024 21:05 UTC
[Resolved] This is resolved and no further impact is expected.

Description

One of our carriers in Nairobi will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

NBO - Nairobi, KE


Schedule

February 2, 2024 22:00 - February 3, 2024 02:00 UTC



February 2, 2024 22:00 UTC
[Update] Scheduled maintenance is starting.

February 3, 2024 02:00 UTC
[Update] Scheduled maintenance is complete.

Description

One of our carriers in Nairobi will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

NBO - Nairobi, KE


Schedule

February 1, 2024 22:00 - February 2, 2024 02:00 UTC



February 1, 2024 22:00 UTC
[Update] Scheduled maintenance is starting.

February 2, 2024 02:00 UTC
[Update] Scheduled maintenance is complete.
FRA - IX MaintenancePlanned Maintenance

Description

The Internet Exchange (IX) in Frankfurt will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

January 31, 2024 22:00 - February 1, 2024 04:00 UTC



January 31, 2024 22:00 UTC
[Update] Scheduled maintenance is starting.

February 1, 2024 04:00 UTC
[Update] Scheduled maintenance is complete.