Active Incident

Updated a few seconds ago

Incident Status

Degraded Performance

Components

Transit & Transport

Locations

ACC - Accra, GH, DXB - Dubai, UAE, JNB - Johannesburg ZA, NBO - Nairobi, KE



March 5, 2024 13:30 UTC
[Monitoring] We have received reports from multiple upstream carriers about active fiber cuts due to the conflicts in and around the Red Sea. Additionally, we have been advised that due to safety concerns, all repairs will take an extended period and may be rescheduled if a repair ship is unable or unwilling to proceed. These cuts are causing additional latency and packet loss for all cache-fill unicast operations. The NetActuate NOC will attempt to route around any saturated uplinks as they are identified but cannot guarantee latency or packet loss metrics at this time.

Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Global Anycast

Operational

Public Cloud

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

YUL - Montreal, CA

Operational

BGP Anycast

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Core Network

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Internet Exchanges (IX)

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Transit & Transport

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Degraded Performance

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Scheduled Maintenance

Schedule

June 14, 2024 04:00 - 10:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

RDU2 - Cary, NC, RDU - Raleigh-Durham, NC

Description

One of our carriers in Raleigh will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.

Schedule

June 17, 2024 21:00 - June 18, 2024 00:00 UTC

Components

Public Cloud, BGP Anycast, Transit & Transport

Locations

NBO - Nairobi, KE

Description

One of our carriers in Kenya will be performing maintenance to perform proactive cable upgrades to their backbone infrastructure. During this time, some traffic may be re-routed between Kenya and Europe locations, and some additional latency may be observed. No significant impact to customer traffic is expected.

Schedule

June 18, 2024 09:00 - 12:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

LAX - Los Angeles, CA

Description

One of our carriers in Los Angeles will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.

Schedule

June 19, 2024 21:00 - June 20, 2024 00:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

ACC - Accra, GH, JNB - Johannesburg ZA, NBO - Nairobi, KE

Description

One of our carriers in Africa will be performing maintenance to enhance network resiliency. During this time, some traffic may be re-routed, and some additional latency may be observed. No significant impact to customer traffic is expected.

Schedule

June 20, 2024 23:00 - June 21, 2024 01:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

JNB - Johannesburg ZA, NBO - Nairobi, KE

Description

One of our carriers in South Africa and Kenya will be performing maintenance to perform proactive cable upgrades to their backbone infrastructure. During this time, some traffic may be re-routed between these two locations, and some additional latency may be observed. No significant impact to customer traffic is expected.

Schedule

June 29, 2024 21:00 - June 30, 2024 02:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

ACC - Accra, GH, JNB - Johannesburg ZA, NBO - Nairobi, KE

Description

One of our carriers in Africa will be performing maintenance to perform proactive cable upgrades. During this time, some traffic may be re-routed, and some additional latency may be observed. No significant impact to customer traffic is expected.

Schedule

July 11, 2024 18:00 - 21:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

TYO - Tokyo, Japan

Description

One of our carriers in Tokyo will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.

0

Incidents Last 7 Days

7

Maintenances Last 7 Days

7

Upcoming Maintenances

History (Last 30 days)

Description

One of our carriers in Raleigh will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

RDU2 - Cary, NC, RDU - Raleigh-Durham, NC


Schedule

June 12, 2024 04:00 - June 12, 2024 10:00 UTC



June 12, 2024 10:00 UTC
[Update] Scheduled maintenance is complete.

June 12, 2024 04:00 UTC
[Update] Scheduled maintenance is starting.
WAW - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Warsaw will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

WAW - Warsaw, Poland


Schedule

June 10, 2024 20:30 - June 11, 2024 03:00 UTC



June 11, 2024 03:00 UTC
[Update] Scheduled maintenance is complete.

June 10, 2024 20:30 UTC
[Update] Scheduled maintenance is starting.
MAD - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Madrid will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

MAD - Madrid, Spain


Schedule

June 10, 2024 20:00 - June 11, 2024 02:00 UTC



June 11, 2024 02:00 UTC
[Update] Scheduled maintenance is complete.

June 10, 2024 20:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Africa will be performing maintenance to perform proactive cable upgrades. During this time, some traffic may be re-routed, and some additional latency may be observed. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

ACC - Accra, GH, JNB - Johannesburg ZA, NBO - Nairobi, KE


Schedule

June 7, 2024 21:00 - June 8, 2024 02:00 UTC



June 7, 2024 21:15 UTC
[Update] This maintenance window has been rescheduled to: Start Date / Time: 29th Jun. 2024 21:00 UTC End Date / Time: 30th Jun. 2024 02:00 UTC

June 7, 2024 21:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Ashburn will be performing maintenance. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Transit & Transport


Locations

IAD3 - Ashburn, VA


Schedule

June 7, 2024 03:00 - June 7, 2024 05:00 UTC



June 7, 2024 04:15 UTC
[Update] This maintenance is now complete.

June 7, 2024 03:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Singapore will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SIN - Singapore, SG


Schedule

June 6, 2024 18:00 - June 6, 2024 21:00 UTC



June 6, 2024 22:07 UTC
[Update] This maintenance has now been completed.

June 6, 2024 20:54 UTC
[Update] Our carrier in Singapore has extended this maintenance window by 1 hour, and the end time is now scheduled for 22:00 UTC. Updates will be posted here if there are any further changes.

June 6, 2024 18:00 UTC
[Update] Scheduled maintenance is starting.
GRU - Power MaintenancePlanned Maintenance

Description

Our datacenter provider in Sao Paulo, Brazil will be performing necessary maintenance on our power feeds. Our public cloud and network are not expected to be impacted due to the use of redundant power feed(s) in this rack. However, due to the nature of the work being performed, there is some risk of an unintended outage.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

GRU - Sao Paulo, Brazil


Schedule

June 6, 2024 16:00 - June 6, 2024 19:00 UTC



June 6, 2024 19:00 UTC
[Update] Scheduled maintenance is complete.

June 6, 2024 16:00 UTC
[Update] Scheduled maintenance is starting.
CHI - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

BGP Anycast, Core Network, Transit & Transport


Locations

CHI - Chicago, IL




June 3, 2024 21:09 UTC
[Resolved] Connectivity to the upstream provider has recovered and traffic has been normalized.

June 3, 2024 17:57 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in Chicago. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
DXB Cloud HypervisorPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast


Locations

DXB - Dubai, UAE




June 3, 2024 15:48 UTC
[Resolved] This has been resolved.

May 27, 2024 08:55 UTC
[Monitoring] The issue has been resolved, impacted VMs have been brought back online.

May 27, 2024 08:35 UTC
[Investigating] We have identified a cloud hypervisor issue in Dubai (DXB) impacting some customer virtual machines. We are currently working on restoring services to impacted VMs.
LAX - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LAX - Los Angeles, CA




May 31, 2024 18:07 UTC
[Resolved] Routing has been normalized in LAX, and services are operational.

May 31, 2024 15:52 UTC
[Monitoring] Our upstream provider has resolved the fiber cuts in the region, and we will begin to normalize routing soon.

May 30, 2024 04:32 UTC
[Identified] The update from our upstream providers informed us that this is due to multiple fiber cuts in their backbone network. We have rerouted away from this provider for the duration of this incident.

May 30, 2024 04:27 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Los Angeles. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
GRU - Power MaintenancePlanned Maintenance

Description

Our datacenter provider in Sao Paulo, Brazil will be performing necessary maintenance on our power feeds. Our public cloud and network are not expected to be impacted due to the use of redundant power feed(s) in this rack. However, due to the nature of the work being performed, there is some risk of an unintended outage.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

GRU - Sao Paulo, Brazil


Schedule

May 30, 2024 17:00 - May 30, 2024 19:00 UTC



May 30, 2024 19:00 UTC
[Update] Scheduled maintenance is complete.

May 30, 2024 17:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Raleigh will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

RDU2 - Cary, NC, RDU - Raleigh-Durham, NC


Schedule

May 30, 2024 04:00 - May 30, 2024 10:00 UTC



May 30, 2024 10:00 UTC
[Update] Scheduled maintenance is complete.

May 30, 2024 04:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Singapore will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SIN - Singapore, SG


Schedule

May 29, 2024 18:00 - May 29, 2024 21:00 UTC



May 29, 2024 21:00 UTC
[Update] Scheduled maintenance is complete.

May 29, 2024 18:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Raleigh will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

RDU2 - Cary, NC, RDU - Raleigh-Durham, NC


Schedule

May 29, 2024 04:00 - May 29, 2024 10:00 UTC



May 29, 2024 10:00 UTC
[Update] Scheduled maintenance is complete.

May 29, 2024 04:00 UTC
[Update] Scheduled maintenance is starting.
LGA - Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud environment in New York. During this time, customer BGP sessions will experience a disruption of up to 1 minute. However, for customers with redundant BGP sessions, only one session will be offline at a time.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

LGA - New York, NY


Schedule

May 29, 2024 09:00 - May 29, 2024 10:00 UTC



May 29, 2024 10:00 UTC
[Update] Scheduled maintenance is complete.

May 29, 2024 09:00 UTC
[Update] Scheduled maintenance is starting.
DFW - Power OutageService Disruption

Incident Status

Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2




May 28, 2024 12:03 UTC
[Resolved] This is resolved and no further impact is expected.

May 26, 2024 16:33 UTC
[Monitoring] Services have been brought back online and we will continue to monitor. Any customer with service issues should open a ticket for investigation. Our NOC will provide updates to this incident should any changes occur.

May 26, 2024 16:04 UTC
[Identified] Our team continues to work to bring all services back online. We will continue to track this issue as services are restored. Local team is onsite. No ETR for full restoration is available at this time. Our NOC will continue to provide updates as we track this incident.

May 26, 2024 15:39 UTC
[Identified] Our team continues to work to bring all services back online. We will continue to track this issue as services are restored. Local team is onsite. No ETR for full restoration is available at this time. Our NOC will continue to provide updates as we track this incident.

May 26, 2024 15:06 UTC
[Identified] We continue to track this issue as services come back online. Local team is onsite. No ETR for full restoration is available at this time. Our NOC will continue to provide updates as we track this incident.

May 26, 2024 14:35 UTC
[Identified] We continue to track this issue as power is restored and services come back online. Local team is onsite. No ETR for full restoration is available at this time. Our NOC will continue to provide updates as we track this incident.

May 26, 2024 14:05 UTC
[Identified] We are continuing to track this issue as power is restored and services come back online. Local team is onsite. No ETR for full restoration is available at this time. Our NOC will continue to provide updates as we track this incident.

May 26, 2024 13:46 UTC
[Identified] We are beginning to see a partial recovery in this facility, and staff onsite are validating services.

May 26, 2024 13:33 UTC
[Identified] We are continuing to track this issue. Local team is onsite. No further updates or ETR are available at this time. Our NOC will continue to provide updates as we track this incident.

May 26, 2024 12:59 UTC
[Identified] We are continuing to track this issue. Our local team is onsite. No further updates/etr are available at this time. Our NOC will continue to provide updates as we track this incident.

May 26, 2024 12:33 UTC
[Identified] We are continuing to investigate this issue. There is no ETR at the moment. All Anycast services have redirected to other sites.

May 26, 2024 12:07 UTC
[Identified] We have confirmed a power outage at our DFW facility. We are currently awaiting updates from our datacenter partners.

May 26, 2024 11:25 UTC
[Investigating] We are experiencing an outage with our Dallas facility. We are investigating the cause and will provide an update when we have more information.

Description

One of our carriers in Warsaw will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

WAW - Warsaw, Poland


Schedule

May 27, 2024 22:00 - May 28, 2024 02:00 UTC



May 28, 2024 02:00 UTC
[Update] Scheduled maintenance is complete.

May 27, 2024 22:00 UTC
[Update] Scheduled maintenance is starting.
GRU - Network DisruptionsDegraded Performance

Incident Status

Degraded Performance


Components

BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

GRU - Sao Paulo, Brazil




May 27, 2024 08:43 UTC
[Resolved] No further impact was observed

May 14, 2024 07:59 UTC
[Monitoring] We have identified a hardware issue impacting connectivity in São Paulo and have taken mitigating action to restore normal operation. We continue to monitor network status to validate remediation.

May 13, 2024 23:28 UTC
[Investigating] As we have observed impact on additional paths, we are now broadening the scope of our investigation and escalating with the local facility. Customers may be continuing to experience intermittent packet loss.

May 13, 2024 21:44 UTC
[Investigating] We are experiencing a local outage on an Internet Exchange in São Paulo. Affected traffic has been rerouted to alternate paths and we are working with our partners to restore connectivity as soon as possible.

Description

One of our carriers in London will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LHR - London, United Kingdom


Schedule

May 26, 2024 01:00 - May 26, 2024 04:00 UTC



May 26, 2024 04:00 UTC
[Update] Scheduled maintenance is complete.

May 26, 2024 01:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Dallas will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2


Schedule

May 24, 2024 07:00 - May 24, 2024 10:00 UTC



May 24, 2024 10:00 UTC
[Update] Scheduled maintenance is complete.

May 24, 2024 07:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Frankfurt will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

May 24, 2024 00:00 - May 24, 2024 03:00 UTC



May 24, 2024 03:00 UTC
[Update] Scheduled maintenance is complete.

May 24, 2024 00:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Ashburn will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

IAD3 - Ashburn, VA


Schedule

May 22, 2024 06:00 - May 22, 2024 11:00 UTC



May 22, 2024 09:05 UTC
[Update] Scheduled maintenance is complete.

May 22, 2024 06:00 UTC
[Update] Scheduled maintenance is starting.
SIN - IX MaintenancePlanned Maintenance

Description

The Internet Exchange (IX) in Singapore will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

SIN - Singapore, SG


Schedule

May 21, 2024 19:00 - May 21, 2024 22:00 UTC



May 21, 2024 22:00 UTC
[Update] Scheduled maintenance is complete.

May 21, 2024 19:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Raleigh will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

RDU2 - Cary, NC, RDU - Raleigh-Durham, NC


Schedule

May 21, 2024 04:00 - May 21, 2024 10:00 UTC



May 21, 2024 04:09 UTC
[Update] The upstream maintenance has ended.

May 21, 2024 04:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in the Netherlands will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

AMS - Amsterdam, NL


Schedule

May 20, 2024 00:00 - May 20, 2024 04:00 UTC



May 20, 2024 04:00 UTC
[Update] Scheduled maintenance is complete.

May 20, 2024 00:00 UTC
[Update] Scheduled maintenance is starting.
DEN - IX MaintenancePlanned Maintenance

Description

The Internet Exchange (IX) in Denver will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

DEN - Denver, CO


Schedule

May 19, 2024 05:00 - May 19, 2024 08:00 UTC



May 19, 2024 08:00 UTC
[Update] Scheduled maintenance is complete.

May 19, 2024 05:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Paris will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

CDG - Paris, France


Schedule

May 19, 2024 00:00 - May 19, 2024 03:00 UTC



May 19, 2024 03:00 UTC
[Update] Scheduled maintenance is complete.

May 19, 2024 00:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Chennai will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

MAA - Chennai, India


Schedule

May 18, 2024 20:30 - May 19, 2024 00:30 UTC



May 19, 2024 00:30 UTC
[Update] Scheduled maintenance is complete.

May 18, 2024 20:30 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Raleigh will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

RDU2 - Cary, NC, RDU - Raleigh-Durham, NC


Schedule

May 17, 2024 04:00 - May 17, 2024 10:00 UTC



May 17, 2024 10:00 UTC
[Update] Scheduled maintenance is complete.

May 17, 2024 04:00 UTC
[Update] Scheduled maintenance is starting.
NBO - Network OutageService Disruption

Incident Status

Service Disruption


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

NBO - Nairobi, KE




May 17, 2024 04:55 UTC
[Resolved] This issue has been resolved with the carrier and traffic has returned to normal. No further impact is expected at this time.

May 16, 2024 22:53 UTC
[Investigating] We are experiencing a network outage broadly impacting our connectivity in Nairobi. Customers may be unable to connect to their services at this time. We are working with our partners to restore connectivity as soon as possible.
GRU IX MaintenancePlanned Maintenance

Description

The Internet Exchange (IX) in Sao Paulo, Brazil (GRU) will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

GRU - Sao Paulo, Brazil


Schedule

May 15, 2024 07:00 - May 15, 2024 10:00 UTC



May 15, 2024 12:59 UTC
[Update] Maintenance completed within the timeframe indicated.

May 15, 2024 12:58 UTC
[Update] Maintenance started on time.