All Systems Operational

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Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Global Anycast

Operational

Public Cloud

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

YUL - Montreal, CA

Operational

BGP Anycast

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Core Network

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Internet Exchanges (IX)

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Transit & Transport

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Scheduled Maintenance

IAD - IX MaintenancePlanned Maintenance

Schedule

September 16, 2024 05:00 - 09:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport

Locations

IAD3 - Ashburn, VA

Description

An Internet Exchange (IX) in Ashburn will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.
FRA - Upstream Network maintenancePlanned Maintenance

Schedule

September 16, 2024 22:00 - September 17, 2024 02:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

FRA - Frankfurt, Germany

Description

One of our carriers in Frankfurt will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.
WAW - Upstream Network maintenancePlanned Maintenance

Schedule

September 17, 2024 00:00 - 03:00 UTC

Components

Public Cloud, BGP Anycast, Transit & Transport

Locations

WAW - Warsaw, Poland

Description

One of our carriers in Warsaw will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.
SEA Cloud BGP MaintenancePlanned Maintenance

Schedule

September 17, 2024 10:00 - 11:00 UTC

Components

BGP Anycast, Core Network

Locations

SEA - Seattle, WA

Description

NetActuate engineers will be performing network maintenance on our cloud network in Seattle (Seattle). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.
NBO - Upstream Network maintenancePlanned Maintenance

Schedule

September 17, 2024 22:00 - September 18, 2024 04:00 UTC

Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

NBO - Nairobi, KE

Description

One of our carriers in Kenya will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.
IAD - IX MaintenancePlanned Maintenance

Schedule

September 18, 2024 05:00 - 09:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport

Locations

IAD3 - Ashburn, VA

Description

An Internet Exchange (IX) in Ashburn will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.
LHR - Upstream Network maintenancePlanned Maintenance

Schedule

September 19, 2024 01:00 - 05:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

LHR - London, United Kingdom

Description

One of our carriers in London will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.
LGA - Upstream Network maintenancePlanned Maintenance

Schedule

September 20, 2024 06:00 - 10:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

LGA - New York, NY

Description

One of our carriers in New York will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.
IAD - Upstream Network maintenancePlanned Maintenance

Schedule

September 24, 2024 06:00 - 09:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

IAD3 - Ashburn, VA

Description

One of our carriers in Ashburn will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.
FRA - Upstream Network maintenancePlanned Maintenance

Schedule

September 26, 2024 00:00 - 03:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

FRA - Frankfurt, Germany

Description

One of our carriers in Frankfurt will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.
MIA - Upstream Network MaintenancePlanned Maintenance

Schedule

September 26, 2024 06:00 - 10:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport

Locations

MIA - Miami, FL

Description

One of our carriers in MIA (Miami) will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.
LHR - Upstream Network maintenancePlanned Maintenance

Schedule

October 23, 2024 01:00 - 04:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

LHR - London, United Kingdom

Description

One of our carriers in London will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.
CDG - Upstream Network maintenancePlanned Maintenance

Schedule

October 28, 2024 01:00 - 04:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

CDG - Paris, France

Description

One of our carriers in France will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.

1

Incidents Last 7 Days

5

Maintenances Last 7 Days

13

Upcoming Maintenances

History (Last 30 days)

LAX - Upstream Network maintenancePlanned Maintenance

Description

One of our carriers in Los Angeles will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LAX - Los Angeles, CA


Schedule

September 13, 2024 09:00 - September 13, 2024 12:00 UTC


September 13, 2024 12:00 UTC
[Update] Scheduled maintenance is complete.

September 13, 2024 09:00 UTC
[Update] Scheduled maintenance is starting.
SJC - Upstream Network maintenancePlanned Maintenance

Description

One of our carriers in San Jose will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SJC - San Jose, CA


Schedule

September 12, 2024 09:00 - September 12, 2024 12:00 UTC


September 12, 2024 12:00 UTC
[Update] Scheduled maintenance is complete.

September 12, 2024 09:00 UTC
[Update] Scheduled maintenance is starting.
NBO - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Core Network, Transit & Transport


Locations

NBO - Nairobi, KE



September 11, 2024 11:05 UTC
[Resolved] This is now resolved.

September 10, 2024 19:43 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in NBO (Nairobi). Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
CHI - Upstream Network maintenancePlanned Maintenance

Description

One of our carriers in Chicago will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

CHI - Chicago, IL


Schedule

September 11, 2024 07:00 - September 11, 2024 10:00 UTC


September 11, 2024 10:00 UTC
[Update] Scheduled maintenance is complete.

September 11, 2024 07:00 UTC
[Update] Scheduled maintenance is starting.
FRA Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in Frankfurt (FRA). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

BGP Anycast, Core Network


Locations

FRA - Frankfurt, Germany


Schedule

September 9, 2024 03:00 - September 9, 2024 04:00 UTC


September 9, 2024 03:42 UTC
[Update] Maintenance is complete.

September 9, 2024 03:00 UTC
[Update] FRA - Cloud BGP Maintenance is starting
HKG Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in Hong Kong (HKG). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

BGP Anycast, Core Network


Locations

HKG - Hong Kong, China


Schedule

September 8, 2024 17:00 - September 8, 2024 18:00 UTC


September 8, 2024 18:00 UTC
[Update] HKG - Cloud BGP maintenance is complete

September 8, 2024 17:00 UTC
[Update] HKG - Cloud BGP maintenance is starting
TOR - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

TOR - Toronto, Canada



September 7, 2024 08:25 UTC
[Resolved] This has been resolved

September 7, 2024 02:08 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in TOR (Toronto). Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
DXB Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in Dubai (DXB). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

BGP Anycast, Core Network


Locations

DXB - Dubai, UAE


Schedule

September 6, 2024 21:00 - September 6, 2024 22:00 UTC


September 6, 2024 22:00 UTC
[Update] DXB - Cloud BGP maintenance complete

September 6, 2024 21:00 UTC
[Update] DXB - Cloud BGP maintenance starting
PHX - Upstream Network maintenancePlanned Maintenance

Description

One of our carriers in Phoenix will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

PHX - Phoenix, AZ


Schedule

September 5, 2024 08:00 - September 5, 2024 12:00 UTC


September 5, 2024 12:00 UTC
[Update] Scheduled maintenance is complete.

September 5, 2024 08:00 UTC
[Update] Scheduled maintenance is starting.
LAX - IX downOperational

Incident Status

Operational


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX)


Locations

LAX - Los Angeles, CA



September 4, 2024 13:30 UTC
[Resolved] This has been resolved.

September 4, 2024 00:46 UTC
[Identified] We have lost connectivity to the Any2 internet exchange in Los Angeles. We are investigating the issue now. Some customers may see a change in routing in LAX and some anycast traffic may be diverted to other POPs.
LAX - Upstream Network maintenancePlanned Maintenance

Description

One of our carriers in Los Angeles will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LAX - Los Angeles, CA


Schedule

September 4, 2024 09:00 - September 4, 2024 13:00 UTC


September 4, 2024 13:00 UTC
[Update] Scheduled maintenance is complete.

September 4, 2024 09:00 UTC
[Update] Scheduled maintenance is starting.
NBO - Upstream Network OutageService Disruption

Incident Status

Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

NBO - Nairobi, KE



September 3, 2024 19:54 UTC
[Resolved] This is now resolved.

August 20, 2024 12:37 UTC
[Monitoring] We have rerouted traffic which has currently resolved the issue. Our team is monitoring at the moment

August 20, 2024 07:09 UTC
[Identified] Our upstream partner in Nairobi has informed us of multiple link failures in the region affecting connectivity in Kenya, and they are currently working on restoring service in the region.

August 20, 2024 03:17 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Nairobi. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
LAX - Upstream Network maintenancePlanned Maintenance

Description

One of our carriers in Los Angeles will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LAX - Los Angeles, CA


Schedule

September 3, 2024 09:00 - September 3, 2024 13:00 UTC


September 3, 2024 13:00 UTC
[Update] Scheduled maintenance is complete.

September 3, 2024 09:00 UTC
[Update] Scheduled maintenance is starting.
IAD - Upstream Network maintenancePlanned Maintenance

Description

One of our carriers in Ashburn will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

IAD3 - Ashburn, VA


Schedule

September 2, 2024 05:00 - September 2, 2024 07:00 UTC


September 2, 2024 07:00 UTC
[Update] Scheduled maintenance is complete.

September 2, 2024 05:00 UTC
[Update] Scheduled maintenance is starting.
MAD - Upstream Network maintenancePlanned Maintenance

Description

One of our carriers in Madrid will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

MAD - Madrid, Spain


Schedule

September 2, 2024 00:00 - September 2, 2024 04:00 UTC


September 2, 2024 04:00 UTC
[Update] Scheduled maintenance is complete.

September 2, 2024 00:00 UTC
[Update] Scheduled maintenance is starting.
SEA - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in SEA (Seattle) will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

SEA - Seattle, WA


Schedule

August 30, 2024 09:00 - August 30, 2024 12:00 UTC


August 30, 2024 12:00 UTC
[Update] Scheduled maintenance is complete.

August 30, 2024 09:00 UTC
[Update] Scheduled maintenance is starting.
LHR - Partial Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

LHR - London, United Kingdom



August 28, 2024 18:18 UTC
[Resolved] This issue has been resolved.

August 24, 2024 18:45 UTC
[Monitoring] Our partner has confirmed that the fiber repair is completed and we are seeing connectivity restored now. We will continue to monitor.

August 24, 2024 17:38 UTC
[Identified] Our partner has identified that the issue is caused by a fiber cut and are currently working to repair it. We will provide more updates as we have them.

August 24, 2024 11:59 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers and the Internet Exchange in LHR. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
MAD - Upstream Network maintenancePlanned Maintenance

Description

One of our carriers in MAD (Madrid) will be performing maintenance for router updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

MAD - Madrid, Spain


Schedule

August 28, 2024 00:00 - August 28, 2024 03:00 UTC


August 28, 2024 03:00 UTC
[Update] Scheduled maintenance is complete.

August 28, 2024 00:00 UTC
[Update] Scheduled maintenance is starting.
CHI - Upstream Network MaintenancePlanned Maintenance

Description

One of our IP transit upstream providers in CHI will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Core Network


Locations

CHI - Chicago, IL


Schedule

August 26, 2024 05:00 - August 26, 2024 09:00 UTC


August 26, 2024 09:00 UTC
[Update] Scheduled maintenance is complete.

August 26, 2024 05:00 UTC
[Update] Scheduled maintenance is starting.
TOR - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Toronto will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

TOR - Toronto, Canada


Schedule

August 25, 2024 04:00 - August 25, 2024 08:00 UTC


August 25, 2024 08:00 UTC
[Update] Scheduled maintenance is complete.

August 25, 2024 04:00 UTC
[Update] Scheduled maintenance is starting.
MIA - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in MIA (Miami) will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

MIA - Miami, FL


Schedule

August 24, 2024 04:00 - August 24, 2024 07:00 UTC


August 24, 2024 07:00 UTC
[Update] Scheduled maintenance is complete.

August 24, 2024 04:00 UTC
[Update] Scheduled maintenance is starting.
DFW - Upstream Network maintenancePlanned Maintenance

Description

One of our carriers in DFW (Dallas) will be performing maintenance for router updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2


Schedule

August 22, 2024 07:00 - August 22, 2024 10:00 UTC


August 22, 2024 10:00 UTC
[Update] Scheduled maintenance is complete.

August 22, 2024 07:00 UTC
[Update] Scheduled maintenance is starting.
HKG - Upstream Network maintenancePlanned Maintenance

Description

One of our carriers in Hong Kong will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

HKG - Hong Kong, China


Schedule

August 21, 2024 21:00 - August 22, 2024 00:00 UTC


August 22, 2024 00:00 UTC
[Update] Scheduled maintenance is complete.

August 21, 2024 21:00 UTC
[Update] Scheduled maintenance is starting.
LAX - Partial Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

LAX - Los Angeles, CA



August 20, 2024 22:08 UTC
[Resolved] All services have been restored.

August 20, 2024 20:02 UTC
[Identified] We have identified a partial power loss confined to a single rack. We are continuing to investigate.

August 20, 2024 19:32 UTC
[Investigating] We are aware of a partial service disruption at our LAX (Los Angeles) location. Our team is currently investigating the issue and working towards a resolution. We will provide further updates as we have them.
CDG Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in Paris (CDG). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

BGP Anycast, Core Network


Locations

CDG - Paris, France


Schedule

August 19, 2024 03:00 - August 19, 2024 05:00 UTC


August 19, 2024 03:34 UTC
[Update] Maintenance is complete.

August 19, 2024 03:00 UTC
[Update] CDG - Cloud BGP Maintenance is starting
CDG - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in CDG (Paris,) will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

CDG - Paris, France


Schedule

August 18, 2024 23:00 - August 19, 2024 03:00 UTC


August 19, 2024 03:00 UTC
[Update] Scheduled maintenance is complete.

August 18, 2024 23:00 UTC
[Update] Scheduled maintenance is starting.