Active Incident

Updated a few seconds ago

GRU - IX OutageDegraded Performance

Incident Status

Degraded Performance

Components

Internet Exchanges (IX)

Locations

GRU - Sao Paulo, Brazil



September 30, 2022 14:10 UTC
[Investigating] We have detected a local outage to the PTT.br Internet Exchange in Sao Paulo Brazil. We are checking with our transport partners regarding the issue. Customers may notice routing changes and that some anycast traffic has been diverted.

Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

Core Services - Tranquil

Operational

Core Services - HostVirtual

Operational

Core Services - RootBSD

Operational

Core Services - Globaltap

Operational

Cloud Converter

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Email - Spamstick Filtering

Operational

DDoS Mitigation

Operational

Shared Hosting

Operational

Shared Anycast

Operational

Phone System

Operational

Reporting & Statistics Subsystem

Operational

Global Anycast

Operational

Public Cloud

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

BGP Anycast

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Global SSL Offloaders

AMS - Amsterdam, NL

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

SJC - San Jose, CA

Operational

Core Network

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Internet Exchanges (IX)

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Degraded Performance

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Transit & Transport

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Scheduled Maintenance

Schedule

October 5, 2022 23:00 - 23:00 UTC

Components

Public Cloud, BGP Anycast

Locations

LHR - London, United Kingdom

Description

NetActuate engineers will be performing network maintenance on our cloud environment in London. During this time, cloud VMs may experience a network disruption of up to 1 minute.

Schedule

October 9, 2022 04:00 - 09:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

YUL - Montreal, CA

Description

One of our IP transit upstream providers in Montreal will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.

Schedule

October 10, 2022 07:00 - 11:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

CHI - Chicago, IL

Description

One of our IP transit upstream providers in Chicago, IL will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.
SEA - IX MaintenancePlanned Maintenance

Schedule

October 11, 2022 07:00 - 13:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

SEA - Seattle, WA

Description

The Internet Exchange (IX) in Seattle will be conducting maintenance on their core network. During this time, IX connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.

Schedule

October 19, 2022 05:00 - 06:00 UTC

Components

Public Cloud, BGP Anycast

Locations

SEA - Seattle, WA

Description

NetActuate engineers will be performing network maintenance on our cloud environment in Seattle. During this time, cloud VMs may experience a network disruption of up to 1 minute.

1

Incidents Last 7 Days

2

Maintenances Last 7 Days

5

Upcoming Maintenances

History (Last 30 days)

Description

One of our IP transit upstream providers in Dubai will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

DXB - Dubai, UAE


Schedule

October 4, 2022 23:00 - October 5, 2022 03:00 UTC



October 4, 2022 23:00 UTC
[Update] Scheduled maintenance is starting.

October 5, 2022 03:00 UTC
[Update] Scheduled maintenance is complete.

Description

One of our IP transit upstream providers in Seattle will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

SEA - Seattle, WA


Schedule

October 4, 2022 09:00 - October 4, 2022 12:00 UTC



October 4, 2022 09:00 UTC
[Update] Scheduled maintenance is starting.

October 4, 2022 12:00 UTC
[Update] Scheduled maintenance is complete.

Description

One of our IP transit upstream providers in Romania, Bucharest will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

OTP - Bucharest, Romania


Schedule

September 27, 2022 23:00 - September 28, 2022 03:00 UTC



September 27, 2022 23:00 UTC
[Update] Scheduled maintenance is starting.

September 28, 2022 03:00 UTC
[Update] Scheduled maintenance is complete.

Description

Datacenter technicians in Sao Paulo will be upgrading the power in one of our racks to increase capacity. During this maintenance window, each of the two in-rack PDUs will be taken offline separately and replaced. Due to the redundant nature of the power delivery (A+B), no impact to customers is expected. Concurrently, network engineers will be performing vendor-recommended upgrades on one of our edge routing devices. Peering and transit capacity will be reduced for up to 90 minutes.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

GRU - Sao Paulo, Brazil


Schedule

September 24, 2022 12:30 - September 24, 2022 16:00 UTC



September 24, 2022 12:30 UTC
[Update] Scheduled maintenance is starting.

September 24, 2022 16:00 UTC
[Update] Scheduled maintenance is complete.

Description

One of our IP transit upstream providers in Ashburn, Virginia will be performing an emergency network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Global SSL Offloaders, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

IAD3 - Ashburn, VA


Schedule

September 23, 2022 08:00 - September 23, 2022 10:30 UTC



September 23, 2022 08:00 UTC
[Update] Scheduled maintenance is starting.

September 23, 2022 10:30 UTC
[Update] Scheduled maintenance is complete.

Description

One of our IP transit upstream providers in Los Angeles will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

LAX - Los Angeles, CA


Schedule

September 23, 2022 07:00 - September 23, 2022 10:00 UTC



September 22, 2022 20:25 UTC
[Update] This maintenance has been cancelled by our upstream.

Description

One of our IP transit upstream providers in Seattle will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

SEA - Seattle, WA


Schedule

September 22, 2022 09:00 - September 22, 2022 13:00 UTC



September 22, 2022 09:00 UTC
[Update] Scheduled maintenance is starting.

September 22, 2022 13:00 UTC
[Update] Scheduled maintenance is complete.

Incident Status

Service Disruption


Components

Public Cloud, BGP Anycast


Locations

DFW2 - Dallas, TX #2




September 21, 2022 10:07 UTC
[Investigating] Network engineers have discovered an issue requiring a reboot one of the DFW2 ToR switches. During this maintenance, anycast networks will be disabled until the maintenance is complete.

September 21, 2022 10:19 UTC
[Resolved] This is now complete, you should now see traffic transferring normally.

Description

One of our IP transit upstream providers in San Jose will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Global SSL Offloaders, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

SJC - San Jose, CA


Schedule

September 20, 2022 09:00 - September 20, 2022 13:00 UTC



September 20, 2022 09:00 UTC
[Update] Scheduled maintenance is starting.

September 20, 2022 13:00 UTC
[Update] Scheduled maintenance is complete.

Description

One of our IP transit upstream providers in Chicago will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

CHI - Chicago, IL


Schedule

September 16, 2022 07:00 - September 16, 2022 10:00 UTC



September 16, 2022 07:00 UTC
[Update] Chicago - network maintenance is starting

September 16, 2022 10:00 UTC
[Update] Chicago - network maintenance is complete
SCL - Network OutageService Disruption

Incident Status

Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

SCL - Santiago, Chile




September 14, 2022 23:38 UTC
[Investigating] We are investigating an active outage in Santiago, Chile impacting reachability. Further updates will be posted as soon as additional information is available.

September 14, 2022 23:51 UTC
[Resolved] We have observed full recovery of network connectivity in Santiago following an isolated incident related to on-site maintenance activities.
GRU - IX outageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

GRU - Sao Paulo, Brazil




September 14, 2022 18:28 UTC
[Investigating] We have detected a local outage to the PTT.br Internet Exchange in Sao Paulo Brazil. We are checking with our transport partners regarding the issue. Customers may notice routing changes and that some anycast traffic has been diverted.

September 14, 2022 21:43 UTC
[Resolved] Connectivity has been restored, and network services in GRU are normalized.

Description

One of our IP transit upstream providers in Paris will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

CDG - Paris, France


Schedule

September 6, 2022 21:00 - September 7, 2022 02:00 UTC



September 6, 2022 21:00 UTC
[Update] Paris - upstream network maintenance is starting

September 7, 2022 02:00 UTC
[Update] Paris - upstream network maintenance is complete