All Systems Operational

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Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

Core Services - Tranquil

Operational

Core Services - HostVirtual

Operational

Core Services - RootBSD

Operational

Core Services - Globaltap

Operational

Cloud Converter

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Email - Spamstick Filtering

Operational

DDoS Mitigation

Operational

Shared Hosting

Operational

Shared Anycast

Operational

Phone System

Operational

Reporting & Statistics Subsystem

Operational

Global Anycast

Operational

Public Cloud

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

BGP Anycast

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Global SSL Offloaders

AMS - Amsterdam, NL

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

SJC - San Jose, CA

Operational

Core Network

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Internet Exchanges (IX)

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Transit & Transport

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Scheduled Maintenance

Schedule

December 1, 2022 03:00 - 09:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

SCL - Santiago, Chile

Description

One of our IP transit upstream providers in Santiago will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.

Schedule

December 1, 2022 10:00 - 13:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

LAX - Los Angeles, CA

Description

One of our IP transit upstream providers in Los Angeles will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.

Schedule

December 4, 2022 07:00 - 08:00 UTC

Components

Public Cloud, BGP Anycast

Locations

SJC - San Jose, CA

Description

NetActuate engineers will be performing network maintenance on our cloud environment in San Jose. During this time, cloud VMs may experience a network disruption of up to 1 minute.

Schedule

January 30, 2023 16:00 - February 3, 2023 01:00 UTC

Components

Core Infrastructure & Services

Locations

Core Services - Tranquil, Core Services - HostVirtual, Core Services - RootBSD, Core Services - Globaltap, Global Anycast

Description

NetActuate NOC will be updating routing policies to become fully MANRS compliant. There is no anticipated customer impact during this maintenance. Prior to the maintenance, NetActuate's networking team will validate all customer routes to ensure that no RPKI Invalid routes are announced prior to the maintenance. Impacted customers will be notified by the end of October 2022 and will be constantly monitored until the deadline of the start of this maintenance.

0

Incidents Last 7 Days

0

Maintenances Last 7 Days

4

Upcoming Maintenances

History (Last 30 days)

Incident Status

Operational


Components

Core Infrastructure & Services


Locations

Core Services - Tranquil, Core Services - HostVirtual, Core Services - RootBSD, Core Services - Globaltap




November 18, 2022 06:12 UTC
[Investigating] We are currently observing reachability issues across a major carrier impacting their transatlantic backbone which may be affecting some customer routes between regions. We've raised the issue upstream and will be actively tracking this event. Customers experiencing direct impact are urged to contact support.

November 18, 2022 10:13 UTC
[Resolved] We are no longer seeing impact from this incident and previously observed affected routes are now clear.
SJC - Network DisruptionDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SJC - San Jose, CA




November 17, 2022 11:57 UTC
[Investigating] We are experiencing connectivity issues with one of our upstream providers in SJC. We are investigating this issue and more details will be provided as we have them.

November 17, 2022 12:13 UTC
[Identified] We have identified an issue with an upstream provider affecting SJC. traffic has been rerouted and the issue has been mitigated.

November 17, 2022 23:34 UTC
[Resolved] We have observed no continuing issues following earlier resolution and have validated and normalized routing as we are no longer seeing impact from the underlying event.
SYD - Upstream Network IssuesDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, Transit & Transport


Locations

SYD - Sydney, Australia




November 16, 2022 05:05 UTC
[Investigating] At this time we are experiencing connectivity issues related to our Sydney location. We are assessing the situation and are reaching out to our upstream partners.

November 16, 2022 05:19 UTC
[Identified] We have identified an upstream issue impacting some out-of-region traffic and are assessing mitigation options.

November 16, 2022 10:29 UTC
[Monitoring] At this time we have been able to mitigate the impact from the upstream backbone event and alarms have cleared. We are continuing to monitor performance to verify long-term resolution.

November 17, 2022 10:34 UTC
[Resolved] Services restored and remain stable. No further interruptions are expected.
IAD3 - Upstream MaintenancePlanned Maintenance

Description

One of our IP transit upstream providers in Ashburn will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Global SSL Offloaders, Transit & Transport


Locations

IAD3 - Ashburn, VA


Schedule

November 17, 2022 06:00 - November 17, 2022 08:30 UTC



November 17, 2022 06:00 UTC
[Update] Scheduled maintenance is starting.

November 17, 2022 08:30 UTC
[Update] Scheduled maintenance is complete.

Description

NetActuate engineers will be performing network maintenance on our cloud environment in Phoenix. During this time, cloud VMs may experience a network disruption of up to 1 minute.


Components

Public Cloud, BGP Anycast


Locations

PHX - Phoenix, AZ


Schedule

November 17, 2022 06:00 - November 17, 2022 07:00 UTC



November 17, 2022 06:00 UTC
[Update] Scheduled maintenance is starting.

November 17, 2022 06:04 UTC
[Update] This maintenance is now complete.

Description

NetActuate engineers will be performing network maintenance on our cloud environment in Chennai. During this time, cloud VMs may experience a network disruption of up to 1 minute.


Components

Public Cloud, BGP Anycast


Locations

MAA - Chennai, India


Schedule

November 16, 2022 17:30 - November 16, 2022 18:30 UTC



November 16, 2022 17:30 UTC
[Update] Scheduled maintenance is starting.

November 16, 2022 18:30 UTC
[Update] Scheduled maintenance is complete.

Description

One of our IP transit upstream providers in Durham will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

RDU - Raleigh-Durham, NC


Schedule

November 16, 2022 04:00 - November 16, 2022 09:00 UTC



November 16, 2022 04:00 UTC
[Update] Scheduled maintenance is starting.

November 16, 2022 09:00 UTC
[Update] Scheduled maintenance is complete.
IAD3 - Upstream MaintenancePlanned Maintenance

Description

One of our IP transit upstream providers in Ashburn will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Global SSL Offloaders, Transit & Transport


Locations

IAD3 - Ashburn, VA


Schedule

November 10, 2022 05:00 - November 10, 2022 07:30 UTC



November 10, 2022 05:00 UTC
[Update] Scheduled maintenance is starting.

November 10, 2022 07:30 UTC
[Update] Scheduled maintenance is complete.

Description

One of our IP transit upstream providers in Miami will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

MIA - Miami, FL


Schedule

November 9, 2022 07:00 - November 9, 2022 10:00 UTC



November 9, 2022 07:00 UTC
[Update] Scheduled maintenance is starting.

November 9, 2022 10:00 UTC
[Update] Scheduled maintenance is complete.
FRA - IX MaintenancePlanned Maintenance

Description

The Internet Exchange (IX) in Frankfurt will be conducting maintenance on their core network. During this time, IX connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

November 8, 2022 23:00 - November 9, 2022 05:00 UTC



November 8, 2022 23:00 UTC
[Update] Scheduled maintenance is starting.

November 9, 2022 05:00 UTC
[Update] Scheduled maintenance is complete.

Description

One of our IP transit upstream providers in Los Angeles will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LAX - Los Angeles, CA


Schedule

November 8, 2022 10:00 - November 8, 2022 13:00 UTC



November 8, 2022 10:00 UTC
[Update] Scheduled maintenance is starting.

November 8, 2022 13:00 UTC
[Update] Scheduled maintenance is complete.
YUL - Network DisruptionService Disruption

Incident Status

Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

YUL - Montreal, CA




November 8, 2022 06:59 UTC
[Investigating] We are investigating an active outage in Montreal. We are urgently investigating the issue and working to resolve the problem as quickly as possible.

November 8, 2022 07:41 UTC
[Monitoring] This incident has been identified as an upstream issue, and this issue is now being mitigated by the provider.

November 8, 2022 11:41 UTC
[Resolved] We have been notified that the upstream issue is now cleared and that no further disruption is anticipated.

Description

One of our IP transit upstream providers in Madrid will be performing an emergency network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

MAD - Madrid, Spain


Schedule

November 5, 2022 23:00 - November 6, 2022 04:00 UTC



November 5, 2022 23:00 UTC
[Update] Scheduled maintenance is starting.

November 6, 2022 04:00 UTC
[Update] Scheduled maintenance is complete.

Description

One of our IP transit upstream providers in Warsaw will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

WAW - Warsaw, Poland


Schedule

November 4, 2022 00:00 - November 4, 2022 04:00 UTC



November 4, 2022 00:00 UTC
[Update] Scheduled maintenance is starting.

November 4, 2022 04:00 UTC
[Update] Scheduled maintenance is complete.

Description

One of our IP transit upstream providers in Santiago will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SCL - Santiago, Chile


Schedule

November 3, 2022 04:00 - November 3, 2022 07:00 UTC



November 3, 2022 04:00 UTC
[Update] Scheduled maintenance is starting.

November 3, 2022 07:00 UTC
[Update] Scheduled maintenance is complete.

Description

One of our IP transit upstream providers in Amsterdam will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

AMS - Amsterdam, NL


Schedule

November 2, 2022 01:00 - November 2, 2022 05:00 UTC



November 2, 2022 01:00 UTC
[Update] Scheduled maintenance is starting.

November 2, 2022 05:00 UTC
[Update] Scheduled maintenance is complete.
RPKI - ROA GenerationPlanned Maintenance

Description

NetActuate NOC will be conducting a controlled initial rollout of RPKI across our current IP portfolio with respect to existing announcements. No customer impact is anticipated. Following this initial implementation, additional records will be added as needed on an ongoing basis.


Components

Core Infrastructure & Services


Locations

Core Services - Tranquil, Core Services - HostVirtual, Core Services - RootBSD, Core Services - Globaltap, Global Anycast


Schedule

October 31, 2022 15:00 - November 1, 2022 23:00 UTC



October 31, 2022 15:00 UTC
[Update] NetActuate NOC's initial rollout of RPKI across our current IP portfolio has started. No customer impact is anticipated. Following this initial implementation, additional records will be added as needed on an ongoing basis. Please reach out to support if you experience any issues of reachability.

November 1, 2022 23:00 UTC
[Update] NetActuate NOC's initial rollout of RPKI across our current IP portfolio has concluded. If you are experiencing any issues, please reach out to support.

Description

NetActuate engineers will be performing vendor-recommended upgrades on our core network in Phoenix to address a software defect and improve network resiliency. During this time, some customer-connected devices will be offline for a period of up to 10 minutes. Other customers may notice increased latency and routing path changes.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

PHX - Phoenix, AZ


Schedule

November 1, 2022 06:00 - November 1, 2022 08:00 UTC



November 1, 2022 06:00 UTC
[Update] Scheduled maintenance is starting.

November 1, 2022 08:00 UTC
[Update] Scheduled maintenance is complete.