Active Incident

Updated a few seconds ago

DFW - IX ConnectivityDegraded Performance

Incident Status

Degraded Performance

Components

Internet Exchanges (IX)

Locations

DFW - Dallas, TX


November 28, 2024 16:08 UTC
[Monitoring] Some IX peering in DFW (Dallas) is currently degraded due to a port issue. Direct PNI and transit are not impacted. Some customers may see reduced routes or paths, but no direct impact is expected. Please reach out to us if you are experiencing an issue.

Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Global Anycast

Operational

Public Cloud

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Partial Service Disruption

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

YUL - Montreal, CA

Operational

BGP Anycast

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Partial Service Disruption

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Core Network

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Internet Exchanges (IX)

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Degraded Performance

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Transit & Transport

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Partial Service Disruption

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Scheduled Maintenance

OTP - Upstream Network MaintenancePlanned Maintenance

Schedule

December 8, 2024 00:00 - 03:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

OTP - Bucharest, Romania

Description

One of our carriers in Bucharest will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
FRA- IX MaintenancePlanned Maintenance

Schedule

December 9, 2024 23:00 - December 10, 2024 05:00 UTC

Components

Public Cloud, BGP Anycast, Internet Exchanges (IX), Transit & Transport

Locations

FRA - Frankfurt, Germany

Description

An Internet Exchange (IX) in Frankfurt (FRA) will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.
FRA - IX MaintenancePlanned Maintenance

Schedule

December 9, 2024 23:00 - December 10, 2024 05:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport

Locations

FRA - Frankfurt, Germany

Description

An Internet Exchange (IX) in Frankfurt will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.
FRA - IX MaintenancePlanned Maintenance

Schedule

December 10, 2024 23:00 - December 11, 2024 05:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX)

Locations

FRA - Frankfurt, Germany

Description

An Internet Exchange (IX) in Frankfurt (FRA) will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.
MIA- IX MaintenancePlanned Maintenance

Schedule

January 1, 2025 05:00 - 10:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

MIA - Miami, FL

Description

An Internet Exchange (IX) in Miami (MIA) will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.

3

Incidents Last 7 Days

5

Maintenances Last 7 Days

5

Upcoming Maintenances

History (Last 30 days)

HKG - Upstream Network DistruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Core Infrastructure & Services, Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

HKG - Hong Kong, China, Global Anycast



December 6, 2024 00:11 UTC
[Resolved] Issue has been resolved.

December 5, 2024 08:14 UTC
[Investigating] We are experiencing intermittent issues with one of our upstream transit providers in Hong Kong. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
SIN - Upstream Network DistruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Core Infrastructure & Services, Public Cloud, BGP Anycast, Core Network, Transit & Transport


Locations

SIN - Singapore, SG, Global Anycast



December 6, 2024 00:10 UTC
[Resolved] Issue has been resolved.

December 5, 2024 08:16 UTC
[Investigating] We are experiencing intermittent issues with one of our upstream transit providers in Singapore. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
SYD - Upstream Network DistruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Core Infrastructure & Services, Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

SYD - Sydney, Australia, Global Anycast



December 6, 2024 00:10 UTC
[Resolved] Issue has been resolved.

December 5, 2024 08:17 UTC
[Investigating] We are experiencing intermittent issues with one of our upstream transit providers in Sydney. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
LAX - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Los Angeles will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LAX - Los Angeles, CA


Schedule

December 5, 2024 10:00 - December 5, 2024 13:00 UTC


December 5, 2024 13:00 UTC
[Update] Scheduled maintenance is complete.

December 5, 2024 10:00 UTC
[Update] Scheduled maintenance is starting.
GRU - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Sao Paulo will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

GRU - Sao Paulo, Brazil


Schedule

December 5, 2024 02:00 - December 5, 2024 04:00 UTC


December 5, 2024 04:00 UTC
[Update] Scheduled maintenance is complete.

December 5, 2024 02:00 UTC
[Update] Scheduled maintenance is starting.
Portal and API MaintenancePlanned Maintenance

Description

Maintenance will be performed on our portal and API to enhance and improve our platform. During this maintenance window, the portal and API will be unavailable to all customers. We encourage you to avoid shutting down your systems as the portal and API will be inaccessible to restart or reconfigure resources. Please reach out to [email protected] during this period for any assistance.


Components

Core Infrastructure & Services


Locations

WWW & Management API(s)


Schedule

December 3, 2024 17:00 - December 3, 2024 21:00 UTC


December 4, 2024 03:41 UTC
[Update] Maintenance has been completed and all systems are functioning normally.

December 4, 2024 03:25 UTC
[Update] Complete

December 4, 2024 03:25 UTC
[Update] All maintenance and updates have been completed successfully

December 3, 2024 22:41 UTC
[Update] The customer portal is available at this time. Engineers are still working to finish restoring all functionality. Contact us if you have any specific issues that need addressed immediately.

December 3, 2024 22:08 UTC
[Update] Engineers are still completing and validating changes from this maintenance. The customer portal is expected to be restored at approximately 22:40 UTC

December 3, 2024 20:37 UTC
[Update] We are extending our maintenance window by 1 hour. The new estimated time of completion is December 3, 2024 22:00 UTC.

December 3, 2024 17:00 UTC
[Update] Our maintenance activities have started. Updates will be provided here as they are available.
OTP - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Bucharest will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

OTP - Bucharest, Romania


Schedule

December 2, 2024 00:00 - December 2, 2024 03:00 UTC


December 2, 2024 03:00 UTC
[Update] Scheduled maintenance is complete.

December 2, 2024 00:00 UTC
[Update] Scheduled maintenance is starting.
BOM - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Mumbai will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

BOM - Mumbai, India


Schedule

November 29, 2024 18:30 - November 30, 2024 01:30 UTC


November 30, 2024 01:30 UTC
[Update] Scheduled maintenance is complete.

November 29, 2024 18:30 UTC
[Update] Scheduled maintenance is starting.
JNB - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

JNB - Johannesburg ZA



November 28, 2024 13:51 UTC
[Resolved] The issue has been reolved

November 28, 2024 12:28 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Johannesburg. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.

November 28, 2024 12:26 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Nairobi. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
NBO - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, BGP Anycast, Core Network, Transit & Transport


Locations

NBO - Nairobi, KE



November 27, 2024 15:03 UTC
[Resolved] This has been resolved

November 27, 2024 13:45 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Nairobi (NBO). Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
JNB - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

JNB - Johannesburg ZA



November 27, 2024 13:53 UTC
[Resolved] This has been resolved

November 26, 2024 09:58 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Johannesburg. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
MAD - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Madrid (MAD) will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

MAD - Madrid, Spain


Schedule

November 27, 2024 00:00 - November 27, 2024 06:00 UTC


November 27, 2024 06:00 UTC
[Update] Scheduled maintenance is complete.

November 27, 2024 00:00 UTC
[Update] Scheduled maintenance is starting.
LGA - Public Cloud DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast


Locations

LGA - New York, NY



November 27, 2024 03:27 UTC
[Resolved] All affected VMs are up and stable at this time.

November 27, 2024 03:19 UTC
[Monitoring] Affected VMs are back up. We are monitoring for stability.

November 27, 2024 01:52 UTC
[Identified] We are currently in the process of restoring availability of impacted VMs. Additional updates will be provided as available.

November 27, 2024 01:30 UTC
[Investigating] We're investigating an issue with one of our hypervisors in the LGA POP and some virtual machines may be inaccessible at this time. We are working to bring them back online as soon as possible.
CHI - Public Cloud DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud


Locations

CHI - Chicago, IL



November 26, 2024 12:13 UTC
[Resolved] All services are operational. This is now resolved.

November 26, 2024 10:50 UTC
[Identified] Customer VMs are back online and are currently being moved to other cloud hypervisors. Updates will be provided when this is complete.

November 26, 2024 10:39 UTC
[Investigating] We're investigating an issue with one of our hypervisors in CHI and some virtual machines may be inaccessible at this time. We are working to bring them back online ASAP.
DFW - Core Network DistruptionService Disruption

Incident Status

Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2



November 25, 2024 13:23 UTC
[Resolved] This is now resolved.

November 22, 2024 04:40 UTC
[Monitoring] This issue is currently resolved. We are currently monitoring the situation.

November 22, 2024 04:24 UTC
[Investigating] We are experiencing an outage with multiple upstream transit providers in Dallas Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
OTP - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Bucharest will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

OTP - Bucharest, Romania


Schedule

November 25, 2024 00:00 - November 25, 2024 03:00 UTC


November 25, 2024 03:00 UTC
[Update] Scheduled maintenance is complete.

November 25, 2024 00:00 UTC
[Update] Scheduled maintenance is starting.
SIN - Upstream Network MaintenancePlanned Maintenance

Description

One of our IP transit upstream providers in Singapore will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

SIN - Singapore, SG


Schedule

November 21, 2024 18:00 - November 21, 2024 21:00 UTC


November 21, 2024 21:00 UTC
[Update] Scheduled maintenance is complete.

November 21, 2024 18:00 UTC
[Update] Scheduled maintenance is starting.
DEN - Facility Power MaintenancePlanned Maintenance

Description

Maintenance is being performed at the facility in DEN (Denver) on one power feed source. During this maintenance period, a cutover from the secondary power feed to primary power feed will occur. While no impact is expected, our NOC will be monitoring.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

DEN - Denver, CO


Schedule

November 20, 2024 16:00 - November 20, 2024 18:00 UTC


November 20, 2024 18:00 UTC
[Update] Scheduled maintenance is complete.

November 20, 2024 16:00 UTC
[Update] Scheduled maintenance is starting.
NBO - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

NBO - Nairobi, KE



November 20, 2024 04:39 UTC
[Resolved] This issue is resolved.

November 19, 2024 20:26 UTC
[Monitoring] This has been resolved and we continue to monitor.

November 19, 2024 11:19 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Nairobi. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
SCL - Network MaintenancePlanned Maintenance

Description

NetActuate will be performing network maintenance in Santiago, Chile (SCL) . NetActuate will re-route the traffic away from the device(s) under maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

SCL - Santiago, Chile


Schedule

November 20, 2024 03:00 - November 20, 2024 07:00 UTC


November 20, 2024 04:29 UTC
[Update] Maintenance has ended.

November 20, 2024 03:00 UTC
[Update] Scheduled maintenance is starting.
MIA - Upstream Network DistruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

MIA - Miami, FL



November 19, 2024 11:18 UTC
[Resolved] This issue is resolved.

November 19, 2024 05:31 UTC
[Monitoring] We have recieved an update from our upstream provider noting that they are having incidents in Atlanta and Miami causing said issues in their backbone network previously. They have routed traffic away through other circuits but this may have caused congestion related issues. Currently from our monitoring, we are no longer seeing the issues, but we are continuing to monitor the situation.

November 19, 2024 04:36 UTC
[Investigating] We are experiencing intermittent issues with one of our upstream transit providers in Miami. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
WAW - IX MaintenancePlanned Maintenance

Description

MSK-IX will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

WAW - Warsaw, Poland


Schedule

November 18, 2024 21:00 - November 19, 2024 02:00 UTC


November 19, 2024 02:00 UTC
[Update] Scheduled maintenance is complete.

November 18, 2024 21:00 UTC
[Update] Scheduled maintenance is starting.
CDG - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in France will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

CDG - Paris, France


Schedule

November 17, 2024 23:00 - November 18, 2024 05:00 UTC


November 18, 2024 05:00 UTC
[Update] Scheduled maintenance is complete.

November 17, 2024 23:00 UTC
[Update] Scheduled maintenance is starting.
ACC - Partial Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Core Network, Transit & Transport


Locations

ACC - Accra, GH



November 16, 2024 13:20 UTC
[Resolved] This has been resolved.

November 16, 2024 08:25 UTC
[Monitoring] The upstream provider has updated us that the outage has been resolved. We are continuing to monitor the situation.

November 16, 2024 05:26 UTC
[Investigating] NetActuate engineers have identified a possible issue in the ACC (Accra) POP and are currently working to isolate the issue and restore service to impacted customers.
SIN - Facility Power MaintenancePlanned Maintenance

Description

Maintenance is being performed at the facility in SIN (Singapore) on one power feed source. During this maintenance period, a cutover from the primary power feed to secondary power feed will occur. While no impact is expected, our NOC will be monitoring.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

SIN - Singapore, SG


Schedule

November 15, 2024 01:00 - November 15, 2024 15:59 UTC


November 15, 2024 15:59 UTC
[Update] Scheduled maintenance is complete.

November 15, 2024 01:00 UTC
[Update] Scheduled maintenance is starting.
CHI - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

CHI - Chicago, IL



November 15, 2024 04:26 UTC
[Resolved] This has been resolved.

November 14, 2024 10:27 UTC
[Monitoring] The upstream transit provider has updated us that the outage has been resolved. We are continuing to monitor the situation.

November 14, 2024 08:08 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in CHI Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
CDG - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in LOCATION will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

CDG - Paris, France


Schedule

November 13, 2024 23:00 - November 14, 2024 06:00 UTC


November 14, 2024 06:00 UTC
[Update] Scheduled maintenance is complete.

November 13, 2024 23:00 UTC
[Update] Scheduled maintenance is starting.
CHI - Partial Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

CHI - Chicago, IL



November 13, 2024 18:37 UTC
[Resolved] This has been resolved.

November 12, 2024 14:43 UTC
[Monitoring] This has now been resolved. We are continuing to monitor.

November 12, 2024 14:33 UTC
[Identified] NetActuate engineers have identified a possible issue in the CHI (Chicago) POP and are currently working to isolate the issue and restore service to impacted customers.
WAW - IX MaintenancePlanned Maintenance

Description

MSK-IX will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

WAW - Warsaw, Poland


Schedule

November 12, 2024 23:00 - November 13, 2024 03:00 UTC


November 13, 2024 03:00 UTC
[Update] Scheduled maintenance is complete.

November 12, 2024 23:00 UTC
[Update] Scheduled maintenance is starting.
CHI - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Chicago will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

CHI - Chicago, IL


Schedule

November 12, 2024 08:00 - November 12, 2024 11:00 UTC


November 12, 2024 11:00 UTC
[Update] Scheduled maintenance is complete.

November 12, 2024 08:00 UTC
[Update] Scheduled maintenance is starting.
DEN - Facility Power MaintenancePlanned Maintenance

Description

Maintenance is being performed at the facility in DEN (Denver) on one power feed source. During this maintenance period, a cutover from the primary power feed to secondary power feed will occur. While no impact is expected, our NOC will be monitoring.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

DEN - Denver, CO


Schedule

November 11, 2024 16:00 - November 11, 2024 18:00 UTC


November 11, 2024 18:00 UTC
[Update] Scheduled maintenance is complete.

November 11, 2024 16:00 UTC
[Update] Scheduled maintenance is starting.
LGA - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in New York will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LGA - New York, NY


Schedule

November 11, 2024 05:00 - November 11, 2024 09:30 UTC


November 11, 2024 09:30 UTC
[Update] Scheduled maintenance is complete.

November 11, 2024 05:00 UTC
[Update] Scheduled maintenance is starting.
SIN - IX MaintenancePlanned Maintenance

Description

The Internet Exchange Equinix in Singapore will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

SIN - Singapore, SG


Schedule

November 8, 2024 18:00 - November 8, 2024 20:00 UTC


November 8, 2024 19:07 UTC
[Update] Scheduled Maintenance has ended.

November 8, 2024 18:00 UTC
[Update] Scheduled maintenance is starting.
GRU - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Sao Paulo will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

GRU - Sao Paulo, Brazil


Schedule

November 7, 2024 05:00 - November 7, 2024 08:00 UTC


November 7, 2024 08:00 UTC
[Update] Scheduled maintenance is complete.

November 7, 2024 05:00 UTC
[Update] Scheduled maintenance is starting.
CHI - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in CHI (Chicago) will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

BGP Anycast, Internet Exchanges (IX)


Locations

CHI - Chicago, IL


Schedule

November 6, 2024 06:00 - November 6, 2024 10:00 UTC


November 6, 2024 10:00 UTC
[Update] Scheduled maintenance is complete.

November 6, 2024 06:00 UTC
[Update] Scheduled maintenance is starting.
ACC - Upstream Network OutageService Disruption

Incident Status

Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

ACC - Accra, GH



November 6, 2024 08:09 UTC
[Resolved] This is now resolved.

November 4, 2024 04:31 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Accra. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.