All Systems Operational

Updated a few seconds ago

Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Global Anycast

Operational

Public Cloud

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

YUL - Montreal, CA

Operational

BGP Anycast

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Core Network

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Internet Exchanges (IX)

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Transit & Transport

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Scheduled Maintenance

CHI - Upstream Network MaintenancePlanned Maintenance

Schedule

February 10, 2025 07:00 - 11:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

CHI - Chicago, IL

Description

One of our carriers in Chicago will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
LAX - Upstream Network MaintenancePlanned Maintenance

Schedule

February 10, 2025 10:00 - 14:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

LAX - Los Angeles, CA

Description

One of our carriers in Los Angeles will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
SIN - Cloud BGP MaintenancePlanned Maintenance

Schedule

February 10, 2025 18:00 - 19:00 UTC

Components

Public Cloud, BGP Anycast

Locations

SIN - Singapore, SG

Description

NetActuate engineers will be performing network maintenance on our cloud environment in Singapore (SIN). During this time, customer BGP sessions will experience a disruption of up to 3 minutes. However, for customers with redundant BGP sessions, only one session will be offline at a time.
CDG - Upstream Network MaintenancePlanned Maintenance

Schedule

February 11, 2025 01:00 - 05:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

CDG - Paris, France

Description

One of our carriers in Paris will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
GRU - IX MaintenancePlanned Maintenance

Schedule

February 11, 2025 06:00 - 12:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport

Locations

GRU - Sao Paulo, Brazil

Description

An Internet Exchange (IX) in Brazil will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.
CHI - Upstream Network MaintenancePlanned Maintenance

Schedule

February 11, 2025 07:00 - 11:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

CHI - Chicago, IL

Description

One of our carriers in Chicago will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
MIA - IX MaintenancePlanned Maintenance

Schedule

February 12, 2025 07:00 - 08:30 UTC

Components

Public Cloud, BGP Anycast, Internet Exchanges (IX), Transit & Transport

Locations

MIA - Miami, FL

Description

An Internet Exchange (IX) in Miami will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.
MAD - Upstream Network MaintenancePlanned Maintenance

Schedule

February 13, 2025 01:00 - 05:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

MAD - Madrid, Spain

Description

One of our carriers in Madrid will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
IAD - Upstream Network MaintenancePlanned Maintenance

Schedule

February 13, 2025 07:00 - 11:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

IAD3 - Ashburn, VA

Description

One of our carriers in Ashburn will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
IAD Cloud BGP MaintenancePlanned Maintenance

Schedule

February 13, 2025 07:00 - 08:00 UTC

Components

Public Cloud, BGP Anycast, Core Network

Locations

IAD3 - Ashburn, VA

Description

NetActuate engineers will be performing network maintenance on our cloud network in Ashburn (IAD). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.
LAX - Cloud BGP MaintenancePlanned Maintenance

Schedule

February 14, 2025 10:00 - 11:00 UTC

Components

BGP Anycast, Core Network

Locations

LAX - Los Angeles, CA

Description

NetActuate engineers will be performing network maintenance on our cloud network in Los Angeles (LAX). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.
TOR - Upstream Network MaintenancePlanned Maintenance

Schedule

February 18, 2025 05:00 - 09:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

TOR - Toronto, Canada

Description

One of our carriers in Toronto will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
CHI - Upstream Network MaintenancePlanned Maintenance

Schedule

February 20, 2025 08:00 - 12:00 UTC

Components

Transit & Transport

Locations

CHI - Chicago, IL

Description

One of our carriers in Chicago will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
LGA - IX MaintenancePlanned Maintenance

Schedule

March 3, 2025 04:00 - 05:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX)

Locations

LGA - New York, NY

Description

An Internet Exchange (IX) in New York will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.

6

Incidents Last 7 Days

3

Maintenances Last 7 Days

14

Upcoming Maintenances

History (Last 30 days)

PHX - Network DegradationDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

PHX - Phoenix, AZ



February 9, 2025 12:28 UTC
[Resolved] This is now resolved.

February 9, 2025 01:53 UTC
[Monitoring] All upstream services have been restored and we are continuing to monitor.

February 8, 2025 22:04 UTC
[Identified] We're continuing to monitor and have reached out to our upstream partner for resolution.

February 8, 2025 21:25 UTC
[Investigating] We are experiencing intermittent issues with one of our upstream transit providers in Phoenix. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
MAA - Upstream Network Maintenance Planned Maintenance

Description

One of our carriers in Chennai will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

BGP Anycast, Transit & Transport


Locations

MAA - Chennai, India


Schedule

February 8, 2025 21:00 - February 9, 2025 00:30 UTC


February 9, 2025 00:30 UTC
[Update] Scheduled maintenance is complete.

February 8, 2025 21:00 UTC
[Update] Scheduled maintenance is starting.
LGA -Upstream Network DistruptionOperational

Incident Status

Operational


Components

Transit & Transport


Locations

LGA - New York, NY



February 8, 2025 11:47 UTC
[Resolved] This is now resolved.

February 8, 2025 10:51 UTC
[Identified] We are experiencing intermittent issues with one of our upstream transit providers in New York. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
DFW - Network DisruptionService Disruption

Incident Status

Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2



February 8, 2025 10:52 UTC
[Resolved] These was a brief disruption on some paths in the DFW network, root cause has been identified and engineers are working on future avoidance of this issue.

February 7, 2025 10:40 UTC
[Monitoring] Our team has isolated the issue to a network device, and the service has been restored. We will continue to monitor.

February 7, 2025 10:28 UTC
[Investigating] We are experiencing a disruption with our network in Dallas (DFW). Our team is currently investigating to identify the cause.
DEN - Public Cloud DisruptionService Disruption

Incident Status

Service Disruption


Components

Public Cloud, BGP Anycast


Locations

DEN - Denver, CO



February 6, 2025 05:23 UTC
[Resolved] All customer VM's have been moved off of the affected hypervisor. All services are operational. This is now resolved.

February 6, 2025 04:34 UTC
[Identified] Hypervisor has recovered, and we are now migrating all customer servers off to minimize further impact.

February 6, 2025 04:29 UTC
[Investigating] We're investigating an issue with one of our hypervisors in the Denver POP and some virtual machines may be inaccessible at this time. We are working to bring them back online as soon as possible.
IAD - Public Cloud DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast


Locations

IAD3 - Ashburn, VA



February 6, 2025 02:30 UTC
[Resolved] All customer VM's have been moved off of the affected hypervisor. All services are operational. This is now resolved.

February 6, 2025 01:37 UTC
[Identified] Hypervisor has recovered, and we are now migrating all customer servers off to minimize further impact.

February 6, 2025 01:17 UTC
[Investigating] We're investigating an issue with one of our hypervisors in the Ashburn POP and some virtual machines may be inaccessible at this time. We are working to bring them back online as soon as possible.
DFW - Network DisruptionDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2



February 5, 2025 17:42 UTC
[Resolved] These was a brief disruption on some paths in the DFW network, root cause has been identified and engineers are working on future avoidance of this issue.

February 5, 2025 12:23 UTC
[Monitoring] Our team has isolated the issue to a network device, and service has been restored. We will continue to monitor.

February 5, 2025 12:16 UTC
[Investigating] We are experiencing a disruption with our network in Dallas (DFW). Our team is currently investigating to identify the cause.
DFW - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Dallas (DFW) will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2


Schedule

February 3, 2025 08:00 - February 3, 2025 12:00 UTC


February 3, 2025 12:01 UTC
[Update] Scheduled maintenance is complete.

February 3, 2025 08:00 UTC
[Update] Scheduled maintenance is starting.
LGA - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in New York will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LGA - New York, NY


Schedule

February 3, 2025 05:00 - February 3, 2025 07:00 UTC


February 3, 2025 07:00 UTC
[Update] Scheduled maintenance is complete.

February 3, 2025 05:00 UTC
[Update] Scheduled maintenance is starting.
MIA - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Miami will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

MIA - Miami, FL


Schedule

February 2, 2025 07:00 - February 2, 2025 11:00 UTC


February 2, 2025 11:00 UTC
[Update] Scheduled maintenance is complete.

February 2, 2025 07:00 UTC
[Update] Scheduled maintenance is starting.
IAD - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Ashburn will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

IAD3 - Ashburn, VA


Schedule

February 2, 2025 05:00 - February 2, 2025 11:00 UTC


February 2, 2025 11:00 UTC
[Update] Scheduled maintenance is complete.

February 2, 2025 05:00 UTC
[Update] Scheduled maintenance is starting.
MCI -Upstream Network DistruptionDegraded Performance

Incident Status

Degraded Performance


Components

Core Infrastructure & Services, Public Cloud, BGP Anycast, Transit & Transport


Locations

MCI - Kansas City, MO, Global Anycast



January 29, 2025 13:37 UTC
[Resolved] This is now resolved.

January 20, 2025 16:56 UTC
[Monitoring] We are continuing to monitor our upstream connections.

January 7, 2025 14:06 UTC
[Identified] Our provider has identified to cause of issues, and there is on-going effort to restore service stability.

January 4, 2025 04:25 UTC
[Investigating] We are experiencing intermittent issues with one of our upstream transit providers in Kansas City. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
SEA - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Seattle will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SEA - Seattle, WA


Schedule

January 29, 2025 08:00 - January 29, 2025 14:00 UTC


January 29, 2025 13:17 UTC
[Update] This maintenance has been completed.

January 29, 2025 08:00 UTC
[Update] Scheduled maintenance is starting.
RDU - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

RDU2 - Cary, NC, RDU - Raleigh-Durham, NC



January 29, 2025 04:33 UTC
[Resolved] This has now been resolved

January 28, 2025 07:45 UTC
[Monitoring] Connectivity has been restored and we are currently monitoring.

January 28, 2025 05:19 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Raleigh. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
CHI - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

BGP Anycast


Locations

CHI - Chicago, IL



January 28, 2025 12:12 UTC
[Resolved] This has now been resolved

January 28, 2025 08:19 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in CHI. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
CHI - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Chicago will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, BGP Anycast, Core Network, Transit & Transport


Locations

CHI - Chicago, IL


Schedule

January 27, 2025 08:00 - January 27, 2025 12:00 UTC


January 27, 2025 12:01 UTC
[Update] Scheduled maintenance is complete.

January 27, 2025 08:00 UTC
[Update] Scheduled maintenance is starting.
HKG - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Hong Kong will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

HKG - Hong Kong, China


Schedule

January 26, 2025 16:00 - January 26, 2025 20:00 UTC


January 26, 2025 20:00 UTC
[Update] Scheduled maintenance is complete.

January 26, 2025 16:00 UTC
[Update] Scheduled maintenance is starting.
HKG - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Hong Kong will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

HKG - Hong Kong, China


Schedule

January 25, 2025 16:00 - January 26, 2025 00:00 UTC


January 26, 2025 00:00 UTC
[Update] Scheduled maintenance is complete.

January 25, 2025 16:18 UTC
[Update] Scheduled maintenance is starting.
MAA - Upstream Backbone Network MaintenancePlanned Maintenance

Description

One of our carriers in Chennai, India [MAA] will be performing maintenance to perform proactive upgrades to their backbone infrastructure. During this time, some traffic may be re-routed, and some additional latency may be observed. No significant impact to customer traffic is expected.


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

MAA - Chennai, India


Schedule

January 25, 2025 18:30 - January 25, 2025 22:00 UTC


January 25, 2025 21:49 UTC
[Update] Scheduled maintenance is complete.

January 25, 2025 18:30 UTC
[Update] Scheduled maintenance is starting.
SYD - Upstream Network DistruptionOperational

Incident Status

Operational


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SYD - Sydney, Australia



January 25, 2025 16:31 UTC
[Resolved] This incident is resolved.

January 25, 2025 10:10 UTC
[Monitoring] We were experiencing an issue with one of our upstream transit providers in Sydney. We have worked with our partners to restore connectivity. We are now monitoring the situation.
SIN - Upstream Network DistruptionOperational

Incident Status

Operational


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SIN - Singapore, SG



January 25, 2025 16:30 UTC
[Resolved] This incident is resolved.

January 25, 2025 10:11 UTC
[Monitoring] We were experiencing an issue with one of our upstream transit providers in Singapore. We have worked with our partners to restore connectivity. We are now monitoring the situation.
NBO - Upstream Network DistruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

NBO - Nairobi, KE



January 25, 2025 03:57 UTC
[Resolved] This has been resolved.

January 24, 2025 13:05 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in Nairobi. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
CDG - Core Network IssuesService Disruption

Incident Status

Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

CDG - Paris, France



January 24, 2025 04:31 UTC
[Resolved] This has been resolved.

January 23, 2025 09:36 UTC
[Monitoring] Services have been restored. We are continuing to monitor for stability.

January 23, 2025 09:13 UTC
[Identified] We are continuing to work toward restoring services.

January 23, 2025 07:55 UTC
[Investigating] We are experiencing issues with one of our network devices in Paris. Traffic is being rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our to restore connectivity as soon as possible.
GRU - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Sao Paulo will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

GRU - Sao Paulo, Brazil


Schedule

January 22, 2025 06:00 - January 22, 2025 10:00 UTC


January 22, 2025 10:00 UTC
[Update] Scheduled maintenance is complete.

January 22, 2025 06:00 UTC
[Update] Scheduled maintenance is starting.
LGA - Public Cloud DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud


Locations

LGA - New York, NY



January 22, 2025 04:31 UTC
[Resolved] All customer VM's have been moved off of the affected hypervisor. All services are operational. This is now resolved.

January 22, 2025 03:44 UTC
[Identified] We have identified a problem with one hypervisor. All virtual machines are up and we are currently migrating all virtual machines from the affected hypervisor.

January 22, 2025 03:39 UTC
[Investigating] We're investigating an issue with one of our hypervisors in the New York POP and some virtual machines may be inaccessible at this time. We are working to bring them back online as soon as possible.
DFW - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Dallas (DFW) will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

DFW - Dallas, TX


Schedule

January 21, 2025 08:00 - January 21, 2025 12:00 UTC


January 21, 2025 12:00 UTC
[Update] Scheduled maintenance is complete.

January 21, 2025 08:00 UTC
[Update] Scheduled maintenance is starting.
CHI - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud


Locations

CHI - Chicago, IL



January 21, 2025 10:31 UTC
[Resolved] This has been resolved

January 21, 2025 09:29 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in CHI. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
DFW - Network OutageOperational

Incident Status

Operational


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2



January 18, 2025 21:40 UTC
[Resolved] This incident is resolved.

January 18, 2025 20:09 UTC
[Monitoring] Our maintenance is now complete and all services are available. We will continue to monitor.

January 18, 2025 18:56 UTC
[Monitoring] NetActuate engineers will be performing actions on our network which may cause brief interruptions beginning after 19:00 UTC in order to ensure continued stability. We expect that all activity will be complete by 20:30 UTC. Updates will be provided as available.

January 18, 2025 17:52 UTC
[Monitoring] This issue is currently resolved. We are monitoring the situation.

January 18, 2025 17:41 UTC
[Investigating] We are experiencing an outage with one of our network devices in Dallas. Traffic is being rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our to restore connectivity as soon as possible.
NBO - Upstream Network DistruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

NBO - Nairobi, KE



January 18, 2025 15:08 UTC
[Resolved] The upstream provider is no longer experiencing issues and normal traffic patterns have resumed.

January 17, 2025 07:49 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Nairobi. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
JNB - Upstream Network DistruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

JNB - Johannesburg ZA



January 18, 2025 15:07 UTC
[Resolved] The upstream provider is no longer experiencing issues and normal traffic patterns have resumed.

January 18, 2025 12:28 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Johannesburg. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
ACC - Upstream Network DistruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

ACC - Accra, GH



January 18, 2025 15:07 UTC
[Resolved] The upstream provider is no longer experiencing issues and normal traffic patterns have resumed.

January 18, 2025 12:26 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Accra. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
DFW - Network OutageService Disruption

Incident Status

Service Disruption


Components

Core Infrastructure & Services, Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2, Global Anycast



January 16, 2025 21:56 UTC
[Resolved] This has been resolved.

January 16, 2025 06:35 UTC
[Monitoring] This issue is currently resolved. We are currently monitoring the situation.

January 16, 2025 06:09 UTC
[Investigating] We are experiencing an outage with one of our network devices in Dallas. Traffic is being rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our to restore connectivity as soon as possible.
LAX - Public Cloud DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud


Locations

LAX - Los Angeles, CA



January 13, 2025 12:48 UTC
[Resolved] This has been resolved

January 13, 2025 09:36 UTC
[Monitoring] Access to all impacted VMs is restored. We continue to monitor their status, but we are 100% operational at this time.

January 13, 2025 09:20 UTC
[Investigating] We're investigating an issue with one of our hypervisors in the LAXP OP and some virtual machines may be inaccessible at this time. We are working to bring them back online as soon as possible.
TOR - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Toronto will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

TOR - Toronto, Canada


Schedule

January 13, 2025 07:00 - January 13, 2025 11:00 UTC


January 13, 2025 11:00 UTC
[Update] Scheduled maintenance is complete.

January 13, 2025 07:00 UTC
[Update] Scheduled maintenance is starting.
DFW - Core Network MaintenancePlanned Maintenance

Description

NetActuate will be performing network maintenance in Dallas, TX (DFW). Anycast customers may see traffic re-route to alternate POPs.


Components

Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2


Schedule

January 11, 2025 04:00 - January 11, 2025 07:00 UTC


January 11, 2025 07:00 UTC
[Update] Scheduled maintenance is complete.

January 11, 2025 04:00 UTC
[Update] Scheduled maintenance is starting.
ACC - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

ACC - Accra, GH



January 11, 2025 03:08 UTC
[Resolved] The incident has been resolved

January 10, 2025 06:11 UTC
[Monitoring] Connectivity has been restored and we are currently monitoring

January 9, 2025 09:23 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in ACC. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.