Planned Maintenance In Progress

Updated a few seconds ago

Multiple Site - Upstream Network OutageOperational

Incident Status

Operational

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport

Locations

CHI - Chicago, IL, HKG - Hong Kong, China, IAD3 - Ashburn, VA, LAX - Los Angeles, CA, MIA - Miami, FL, SEA - Seattle, WA, SJC - San Jose, CA, SIN - Singapore, SG, TYO - Tokyo, Japan


April 29, 2025 18:57 UTC
[Monitoring] Alternate routing has been reverted and regular service is restored. We are currently monitoring.

April 29, 2025 18:32 UTC
[Monitoring] This has been resolved, and we continue to monitor.

April 29, 2025 16:10 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in Tokyo, Los Angeles, Seattle, Ashburn, San Jose, Chicago, Singapore, Sydney, Miami and Hong Kong. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.

Locations

WAW - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Warsaw will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.

Components

Public Cloud, BGP Anycast, Internet Exchanges (IX), Transit & Transport

Locations

WAW - Warsaw, Poland

Schedule

April 29, 2025 20:00 - 23:00 UTC


April 29, 2025 20:00 UTC
[Update] Scheduled maintenance is starting.

Core Infrastructure & Services

WWW & Management API(s)

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Global Anycast

Operational

Public Cloud

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Planned Maintenance

YUL - Montreal, CA

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

YUL - Montreal, CA

Operational

BGP Anycast

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Planned Maintenance

YUL - Montreal, CA

Operational

Core Network

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Internet Exchanges (IX)

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Planned Maintenance

YUL - Montreal, CA

Operational

Transit & Transport

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Planned Maintenance

YUL - Montreal, CA

Operational

Scheduled Maintenance

WAW - Upstream Network MaintenancePlanned Maintenance

Schedule

April 29, 2025 22:00 - April 30, 2025 04:00 UTC

Components

Public Cloud, BGP Anycast, Transit & Transport

Locations

WAW - Warsaw, Poland

Description

One of our carriers in Warsaw will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
FRA - Upstream Network MaintenancePlanned Maintenance

Schedule

May 11, 2025 00:00 - 03:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

FRA - Frankfurt, Germany

Description

One of our carriers in Frankfurt will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
RDU - Upstream Network MaintenancePlanned Maintenance

Schedule

May 14, 2025 04:00 - 10:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

RDU2 - Cary, NC, RDU - Raleigh-Durham, NC

Description

One of our carriers in Raleigh will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
LHR - Upstream Network MaintenancePlanned Maintenance

Schedule

May 15, 2025 01:00 - 04:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

LHR - London, United Kingdom

Description

One of our carriers in London will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
RDU - Upstream Network MaintenancePlanned Maintenance

Schedule

May 15, 2025 04:00 - 10:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

RDU2 - Cary, NC, RDU - Raleigh-Durham, NC

Description

One of our carriers in Raleigh will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.

7

Incidents Last 7 Days

4

Maintenances Last 7 Days

5

Upcoming Maintenances

History (Last 30 days)

ATL - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Atlanta will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

ATL - Atlanta, GA


Schedule

April 29, 2025 06:00 - April 29, 2025 10:00 UTC


April 29, 2025 10:00 UTC
[Update] Scheduled maintenance is complete.

April 29, 2025 06:00 UTC
[Update] Scheduled maintenance is starting.
MAD - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

MAD - Madrid, Spain



April 29, 2025 06:52 UTC
[Resolved] This incident has been resolved.

April 28, 2025 17:00 UTC
[Identified] Network connectivity has been restored in Madrid (MAD). Some providers may still be inaccessible, and we will continue to monitor and provide updates as available.

April 28, 2025 16:22 UTC
[Identified] Connectivity to our upstream network providers has been lost due to the on-going power issues in the region. We are continuing to work on restoring services and will provide updates as available.

April 28, 2025 15:24 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in Madrid (MAD). Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
MAD - Partial Power DisruptionDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

MAD - Madrid, Spain



April 29, 2025 06:52 UTC
[Resolved] This incident has been resolved.

April 28, 2025 15:42 UTC
[Identified] Amid widespread power disruptions across the Iberian Peninsula, the Interxion MAD1 data center in Madrid has reported a significant power outage, causing a partial loss of critical IT load. While redundancy is reduced, there is no direct impact on the NetActuate environment or our customers at this time.

April 28, 2025 15:23 UTC
[Identified] We are aware of a power disruption at our Madrid (MAD) location. Our team is currently investigating the issue and working towards a resolution. We will provide further updates as we receive them from the facility.
ATL - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Atlanta will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

ATL - Atlanta, GA


Schedule

April 28, 2025 06:00 - April 28, 2025 10:00 UTC


April 28, 2025 10:00 UTC
[Update] Scheduled maintenance is complete.

April 28, 2025 06:00 UTC
[Update] Scheduled maintenance is starting.
SYD - Upstream Network DistruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SYD - Sydney, Australia



April 27, 2025 20:50 UTC
[Resolved] This is now resolved.

April 27, 2025 11:24 UTC
[Identified] We are experiencing network issues with one of our upstream transit providers in Sydney. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
ACC - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

ACC - Accra, GH



April 27, 2025 16:01 UTC
[Resolved] This is now resolved.

April 27, 2025 09:13 UTC
[Monitoring] Service has been restored and our team is continuing to monitor.

April 27, 2025 07:25 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in Accra. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
WAW, AMS, LHR - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Core Infrastructure & Services, Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

AMS - Amsterdam, NL, LHR - London, United Kingdom, WAW - Warsaw, Poland, Global Anycast



April 27, 2025 10:41 UTC
[Resolved] This is now resolved.

April 27, 2025 07:19 UTC
[Monitoring] Service has been restored and our team is continuing to monitor.

April 26, 2025 10:02 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Warsaw, Amsterdam, and London. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
OTP - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

OTP - Bucharest, Romania



April 26, 2025 08:09 UTC
[Resolved] This is resolved.

April 25, 2025 07:42 UTC
[Monitoring] Connectivity has been restored and we are currently monitoring.

April 24, 2025 23:22 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Bucharest. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
LHR - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in London will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LHR - London, United Kingdom


Schedule

April 23, 2025 23:00 - April 24, 2025 05:00 UTC


April 24, 2025 05:00 UTC
[Update] Scheduled maintenance is complete.

April 23, 2025 23:00 UTC
[Update] Scheduled maintenance is starting.
RDU - Upstream Network OutageService Disruption

Incident Status

Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

RDU2 - Cary, NC, RDU - Raleigh-Durham, NC



April 22, 2025 13:20 UTC
[Resolved] This incident is now resolved.

April 22, 2025 06:23 UTC
[Monitoring] Connectivity has been restored and we are currently monitoring.

April 22, 2025 04:13 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Raleigh. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
SIN - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Singapore will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SIN - Singapore, SG


Schedule

April 17, 2025 17:00 - April 17, 2025 22:00 UTC


April 17, 2025 22:00 UTC
[Update] Scheduled maintenance is complete.

April 17, 2025 17:00 UTC
[Update] Scheduled maintenance is starting.
DXB - Upstream Network OutageOperational

Incident Status

Operational


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

DXB - Dubai, UAE



April 17, 2025 12:45 UTC
[Resolved] This is resolved

April 16, 2025 20:02 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in Dubai. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
LGA - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in New York will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LGA - New York, NY


Schedule

April 17, 2025 06:00 - April 17, 2025 10:00 UTC


April 17, 2025 10:00 UTC
[Update] Scheduled maintenance is complete.

April 17, 2025 06:00 UTC
[Update] Scheduled maintenance is starting.
IAD - Upstream Emergency Network maintenancePlanned Maintenance

Description

One of our carriers in Ashburn, Virgina will be performing maintenance for hardware issues. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

IAD3 - Ashburn, VA


Schedule

April 17, 2025 04:00 - April 17, 2025 06:00 UTC


April 17, 2025 06:00 UTC
[Update] Scheduled maintenance is complete.

April 17, 2025 04:00 UTC
[Update] Scheduled maintenance is starting.
LGA - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in New York will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LGA - New York, NY


Schedule

April 16, 2025 06:00 - April 16, 2025 10:00 UTC


April 16, 2025 10:00 UTC
[Update] Scheduled maintenance is complete.

April 16, 2025 06:00 UTC
[Update] Scheduled maintenance is starting.
MAN - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Manchester will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

MAN - Manchester, United Kingdom


Schedule

April 15, 2025 23:00 - April 16, 2025 05:00 UTC


April 16, 2025 05:00 UTC
[Update] Scheduled maintenance is complete.

April 15, 2025 23:00 UTC
[Update] Scheduled maintenance is starting.
JNB- Upstream Network Outage Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

JNB - Johannesburg ZA



April 13, 2025 22:56 UTC
[Resolved] This is now resolved.

April 13, 2025 08:18 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in Johannesburg. Anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
YUL - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Montreal will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

YUL - Montreal, CA


Schedule

April 12, 2025 04:00 - April 12, 2025 07:00 UTC


April 12, 2025 07:00 UTC
[Update] Scheduled maintenance is complete.

April 12, 2025 04:00 UTC
[Update] Scheduled maintenance is starting.
ACC - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Core Network, Transit & Transport


Locations

ACC - Accra, GH



April 12, 2025 05:04 UTC
[Resolved] This is now resolved.

April 11, 2025 18:14 UTC
[Monitoring] Connectivity is restored and we are currently monitoring.

April 11, 2025 18:07 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Accra, Ghana. Anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
SIN - Public Cloud DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud


Locations

SIN - Singapore, SG



April 11, 2025 21:26 UTC
[Resolved] All impacted customers have been moved to other hypervisors. This is now resolved.

April 11, 2025 20:31 UTC
[Identified] We're investigating an issue with one of our hypervisors in the Singapore POP and some virtual machines may have been temporarily inaccessible. They are currently online after a brief interruption.
FRA - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Frankfurt will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

April 10, 2025 00:00 - April 10, 2025 03:00 UTC


April 10, 2025 03:00 UTC
[Update] Scheduled maintenance is complete.

April 10, 2025 00:00 UTC
[Update] Scheduled maintenance is starting.
Several - Upstream Backbone Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LAX - Los Angeles, CA, PHX - Phoenix, AZ, SJC - San Jose, CA



April 9, 2025 12:37 UTC
[Resolved] This is resolved.

April 8, 2025 14:28 UTC
[Monitoring] Service has been restored and we are continuing to monitor.

April 8, 2025 03:54 UTC
[Identified] The upstream transit has updated us with the following: Our FE's have found where they are putting in a new road on top of our fiber. They have yet to locate the actual damage, but they are in the area. No ETA/ETR.

April 7, 2025 23:06 UTC
[Investigating] We are experiencing major backbone issues with one of our upstream transit providers in several locations including PHX, LAX, SJC. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
LGA - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in New York will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LGA - New York, NY


Schedule

April 9, 2025 04:00 - April 9, 2025 07:00 UTC


April 9, 2025 07:00 UTC
[Update] Scheduled maintenance is complete.

April 9, 2025 04:00 UTC
[Update] Scheduled maintenance is starting.
DFW - Network DisruptionService Disruption

Incident Status

Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2



April 7, 2025 20:48 UTC
[Resolved] This is now resolved.

April 7, 2025 14:27 UTC
[Monitoring] Service has been restored and our team is continuing to monitor.

April 7, 2025 14:08 UTC
[Investigating] We're investigating an issue with one of our network devices in the DFW POP. We are working to restore service as soon as possible.
RDU - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

RDU - Raleigh-Durham, NC



April 7, 2025 20:48 UTC
[Resolved] This is now resolved, and we will continue to monitor.

April 7, 2025 15:56 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in Raleigh. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
ATL - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Atlanta (ATL) will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

ATL - Atlanta, GA


Schedule

April 7, 2025 06:00 - April 7, 2025 10:00 UTC


April 7, 2025 10:00 UTC
[Update] Scheduled maintenance is complete.

April 7, 2025 06:00 UTC
[Update] Scheduled maintenance is starting.
SYD - Upstream Network DistruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SYD - Sydney, Australia



April 6, 2025 16:00 UTC
[Resolved] This incident is now resolved.

April 6, 2025 11:12 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in Sydney. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
RDU - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

RDU - Raleigh-Durham, NC



April 5, 2025 20:13 UTC
[Resolved] This is resolved

April 5, 2025 12:17 UTC
[Monitoring] Connectivity has been restored and we are currently monitoring.

April 5, 2025 04:24 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in Raleigh. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible
HKG - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Transit & Transport


Locations

HKG - Hong Kong, China



April 4, 2025 20:43 UTC
[Resolved] This is now resolved

April 3, 2025 17:29 UTC
[Identified] We have identified continued issues in HKG, and are working toward a resolution.

April 3, 2025 16:23 UTC
[Monitoring] Service has been restored and we are continuing to monitor.

April 3, 2025 12:09 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in HKG. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
NBO - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

NBO - Nairobi, KE



April 2, 2025 20:41 UTC
[Resolved] This is now resolved.

April 2, 2025 07:38 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Nairobi. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
MIA - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Miami will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

MIA - Miami, FL


Schedule

April 2, 2025 06:00 - April 2, 2025 10:00 UTC


April 2, 2025 10:00 UTC
[Update] Scheduled maintenance is complete.

April 2, 2025 06:00 UTC
[Update] Scheduled maintenance is starting.
LGA - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in New York (LGA) will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

LGA - New York, NY


Schedule

April 2, 2025 04:00 - April 2, 2025 10:00 UTC


April 2, 2025 10:00 UTC
[Update] Scheduled maintenance is complete.

April 2, 2025 04:00 UTC
[Update] Scheduled maintenance is starting.