Active Incident

Updated a few seconds ago

MCI -Upstream Network DistruptionOperational

Incident Status

Operational

Components

Core Infrastructure & Services, Public Cloud, BGP Anycast, Transit & Transport

Locations

MCI - Kansas City, MO, Global Anycast


January 20, 2025 16:56 UTC
[Monitoring] We are continuing to monitor our upstream connections.

January 7, 2025 14:06 UTC
[Identified] Our provider has identified to cause of issues, and there is on-going effort to restore service stability.

January 4, 2025 04:25 UTC
[Investigating] We are experiencing intermittent issues with one of our upstream transit providers in Kansas City. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.

Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Global Anycast

Operational

Public Cloud

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

YUL - Montreal, CA

Operational

BGP Anycast

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Core Network

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Internet Exchanges (IX)

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Transit & Transport

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Scheduled Maintenance

MAA - Upstream Backbone Network MaintenancePlanned Maintenance

Schedule

January 25, 2025 18:30 - 22:00 UTC

Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

MAA - Chennai, India

Description

One of our carriers in Chennai, India [MAA] will be performing maintenance to perform proactive upgrades to their backbone infrastructure. During this time, some traffic may be re-routed, and some additional latency may be observed. No significant impact to customer traffic is expected.
HKG - IX MaintenancePlanned Maintenance

Schedule

January 26, 2025 16:00 - 20:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport

Locations

HKG - Hong Kong, China

Description

An Internet Exchange (IX) in Hong Kong will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.
HKG - IX MaintenancePlanned Maintenance

Schedule

January 26, 2025 16:00 - January 27, 2025 00:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport

Locations

HKG - Hong Kong, China

Description

An Internet Exchange (IX) in Hong Kong will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.
FRA - IX MaintenancePlanned Maintenance

Schedule

January 27, 2025 23:00 - January 28, 2025 06:00 UTC

Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

FRA - Frankfurt, Germany

Description

An Internet Exchange (IX) in Frankfurt will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.
SEA - Upstream Network MaintenancePlanned Maintenance

Schedule

January 29, 2025 08:00 - 14:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

SEA - Seattle, WA

Description

One of our carriers in Seattle will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
IAD - Upstream Network MaintenancePlanned Maintenance

Schedule

February 1, 2025 05:00 - 11:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

IAD3 - Ashburn, VA

Description

One of our carriers in Ashburn will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.

7

Incidents Last 7 Days

2

Maintenances Last 7 Days

6

Upcoming Maintenances

History (Last 30 days)

GRU - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Sao Paulo will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

GRU - Sao Paulo, Brazil


Schedule

January 22, 2025 06:00 - January 22, 2025 10:00 UTC


January 22, 2025 10:00 UTC
[Update] Scheduled maintenance is complete.

January 22, 2025 06:00 UTC
[Update] Scheduled maintenance is starting.
LGA - Public Cloud DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud


Locations

LGA - New York, NY



January 22, 2025 04:31 UTC
[Resolved] All customer VM's have been moved off of the affected hypervisor. All services are operational. This is now resolved.

January 22, 2025 03:44 UTC
[Identified] We have identified a problem with one hypervisor. All virtual machines are up and we are currently migrating all virtual machines from the affected hypervisor.

January 22, 2025 03:39 UTC
[Investigating] We're investigating an issue with one of our hypervisors in the New York POP and some virtual machines may be inaccessible at this time. We are working to bring them back online as soon as possible.
DFW - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Dallas (DFW) will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

DFW - Dallas, TX


Schedule

January 21, 2025 08:00 - January 21, 2025 12:00 UTC


January 21, 2025 12:00 UTC
[Update] Scheduled maintenance is complete.

January 21, 2025 08:00 UTC
[Update] Scheduled maintenance is starting.
CHI - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud


Locations

CHI - Chicago, IL



January 21, 2025 10:31 UTC
[Resolved] This has been resolved

January 21, 2025 09:29 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in CHI. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
DFW - Network OutageOperational

Incident Status

Operational


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2



January 18, 2025 21:40 UTC
[Resolved] This incident is resolved.

January 18, 2025 20:09 UTC
[Monitoring] Our maintenance is now complete and all services are available. We will continue to monitor.

January 18, 2025 18:56 UTC
[Monitoring] NetActuate engineers will be performing actions on our network which may cause brief interruptions beginning after 19:00 UTC in order to ensure continued stability. We expect that all activity will be complete by 20:30 UTC. Updates will be provided as available.

January 18, 2025 17:52 UTC
[Monitoring] This issue is currently resolved. We are monitoring the situation.

January 18, 2025 17:41 UTC
[Investigating] We are experiencing an outage with one of our network devices in Dallas. Traffic is being rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our to restore connectivity as soon as possible.
NBO - Upstream Network DistruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

NBO - Nairobi, KE



January 18, 2025 15:08 UTC
[Resolved] The upstream provider is no longer experiencing issues and normal traffic patterns have resumed.

January 17, 2025 07:49 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Nairobi. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
JNB - Upstream Network DistruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

JNB - Johannesburg ZA



January 18, 2025 15:07 UTC
[Resolved] The upstream provider is no longer experiencing issues and normal traffic patterns have resumed.

January 18, 2025 12:28 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Johannesburg. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
ACC - Upstream Network DistruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

ACC - Accra, GH



January 18, 2025 15:07 UTC
[Resolved] The upstream provider is no longer experiencing issues and normal traffic patterns have resumed.

January 18, 2025 12:26 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Accra. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
DFW - Network OutageService Disruption

Incident Status

Service Disruption


Components

Core Infrastructure & Services, Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2, Global Anycast



January 16, 2025 21:56 UTC
[Resolved] This has been resolved.

January 16, 2025 06:35 UTC
[Monitoring] This issue is currently resolved. We are currently monitoring the situation.

January 16, 2025 06:09 UTC
[Investigating] We are experiencing an outage with one of our network devices in Dallas. Traffic is being rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our to restore connectivity as soon as possible.
LAX - Public Cloud DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud


Locations

LAX - Los Angeles, CA



January 13, 2025 12:48 UTC
[Resolved] This has been resolved

January 13, 2025 09:36 UTC
[Monitoring] Access to all impacted VMs is restored. We continue to monitor their status, but we are 100% operational at this time.

January 13, 2025 09:20 UTC
[Investigating] We're investigating an issue with one of our hypervisors in the LAXP OP and some virtual machines may be inaccessible at this time. We are working to bring them back online as soon as possible.
TOR - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Toronto will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

TOR - Toronto, Canada


Schedule

January 13, 2025 07:00 - January 13, 2025 11:00 UTC


January 13, 2025 11:00 UTC
[Update] Scheduled maintenance is complete.

January 13, 2025 07:00 UTC
[Update] Scheduled maintenance is starting.
DFW - Core Network MaintenancePlanned Maintenance

Description

NetActuate will be performing network maintenance in Dallas, TX (DFW). Anycast customers may see traffic re-route to alternate POPs.


Components

Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2


Schedule

January 11, 2025 04:00 - January 11, 2025 07:00 UTC


January 11, 2025 07:00 UTC
[Update] Scheduled maintenance is complete.

January 11, 2025 04:00 UTC
[Update] Scheduled maintenance is starting.
ACC - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

ACC - Accra, GH



January 11, 2025 03:08 UTC
[Resolved] The incident has been resolved

January 10, 2025 06:11 UTC
[Monitoring] Connectivity has been restored and we are currently monitoring

January 9, 2025 09:23 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in ACC. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
DXB - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Dubai will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

DXB - Dubai, UAE


Schedule

January 10, 2025 01:00 - January 10, 2025 05:00 UTC


January 10, 2025 05:00 UTC
[Update] Scheduled maintenance is complete.

January 10, 2025 01:00 UTC
[Update] Scheduled maintenance is starting.
SIN - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Singapore will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SIN - Singapore, SG


Schedule

January 8, 2025 18:00 - January 8, 2025 21:00 UTC


January 8, 2025 21:00 UTC
[Update] Scheduled maintenance is complete.

January 8, 2025 18:00 UTC
[Update] Scheduled maintenance is starting.
LAX - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

LAX - Los Angeles, CA



January 8, 2025 16:16 UTC
[Resolved] The upstream provider involved in this issue has been reactivated following mitigation of the problem. We will continue to monitor the situation closely and take further action if the issue recurs.

January 8, 2025 13:49 UTC
[Monitoring] We are experiencing an outage with one of our upstream transit providers in Los Angeles metro. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
MAN Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in Manchester (MAN). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

Public Cloud, BGP Anycast, Core Network


Locations

MAN - Manchester, United Kingdom


Schedule

January 8, 2025 05:00 - January 8, 2025 06:00 UTC


January 8, 2025 06:00 UTC
[Update] MAN - Cloud BGP maintenance is complete

January 8, 2025 05:00 UTC
[Update] MAN - Cloud BGP maintenance is starting
SCL Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in Santiago (SCL). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

BGP Anycast, Core Network


Locations

SCL - Santiago, Chile


Schedule

January 7, 2025 08:00 - January 7, 2025 09:00 UTC


January 7, 2025 09:10 UTC
[Update] Maintenance has been completed.

January 7, 2025 08:00 UTC
[Update] SCL - Cloud BGP maintenance is starting
RDU - Core Network MaintenancePlanned Maintenance

Description

NetActuate will be performing network maintenance in Raleigh (RDU). Customers may see traffic re-routed to alternate paths. Some colocation customers without redundant connections will experience a loss of connectivity and colocation customers that have redundant network connections will experience a lapse of redundancy.


Components

Colocation & Metal, Core Network, Transit & Transport


Locations

RDU - Raleigh-Durham, NC


Schedule

January 5, 2025 11:00 - January 5, 2025 14:00 UTC


January 5, 2025 14:00 UTC
[Update] Scheduled maintenance is complete.

January 5, 2025 11:00 UTC
[Update] Scheduled maintenance is starting.
GRU - Public Cloud Disruption Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Core Infrastructure & Services, Public Cloud, BGP Anycast


Locations

GRU - Sao Paulo, Brazil, Global Anycast



January 4, 2025 15:53 UTC
[Resolved] This incident is now resolved.

January 4, 2025 14:48 UTC
[Monitoring] Access to all impacted VMs is restored. We continue to monitor their status, but we are 100% operational at this time.

January 4, 2025 14:21 UTC
[Identified] We have identified the problem and are currently working on recovery for all the impacted VMs. Next update will be within 1 hour.

January 4, 2025 11:56 UTC
[Investigating] We're investigating an issue with one of our hypervisors in GRU and some virtual machines may be inaccessible at this time. We are working to bring them back online ASAP.
RDU - Cloud Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud environment in Raleigh, NC (RDU). During this time, cloud VMs may experience a network disruption of approximately one minute.


Components

Public Cloud, BGP Anycast


Locations

RDU - Raleigh-Durham, NC


Schedule

January 4, 2025 03:00 - January 4, 2025 04:00 UTC


January 4, 2025 04:00 UTC
[Update] Scheduled maintenance is complete.

January 4, 2025 03:00 UTC
[Update] Scheduled maintenance is starting.
OTP - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast


Locations

OTP - Bucharest, Romania



January 2, 2025 09:20 UTC
[Resolved] This incident has been resolved

January 2, 2025 07:52 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in OTP. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
BOM - IX Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

BGP Anycast, Internet Exchanges (IX)


Locations

BOM - Mumbai, India



January 1, 2025 17:07 UTC
[Resolved] This incident is resolved.

January 1, 2025 02:00 UTC
[Monitoring] Service has been restored and we are continuing to Monitor.

December 31, 2024 22:32 UTC
[Investigating] We are experiencing an outage with our IX provider in Mumbai (BOM). Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
LAX - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast


Locations

LAX - Los Angeles, CA



December 31, 2024 13:02 UTC
[Resolved] This has been resolved

December 31, 2024 12:03 UTC
[Identified] The upstream transit provider in LAX is aware of a service disruption in that area. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations

December 31, 2024 11:47 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in LAX. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.