Active Incident

Updated a few seconds ago

HKG - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance

Components

Transit & Transport

Locations

HKG - Hong Kong, China


April 3, 2025 17:29 UTC
[Identified] We have identified continued issues in HKG, and are working toward a resolution.

April 3, 2025 16:23 UTC
[Monitoring] Service has been restored and we are continuing to monitor.

April 3, 2025 12:09 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in HKG. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.

Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Global Anycast

Operational

Public Cloud

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

YUL - Montreal, CA

Operational

BGP Anycast

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Core Network

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Internet Exchanges (IX)

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Transit & Transport

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Degraded Performance

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Scheduled Maintenance

CDG - Upstream Network MaintenancePlanned Maintenance

Schedule

April 10, 2025 00:00 - 03:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

CDG - Paris, France

Description

One of our carriers in Paris will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
FRA - Upstream Network MaintenancePlanned Maintenance

Schedule

May 11, 2025 00:00 - 03:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

FRA - Frankfurt, Germany

Description

One of our carriers in Frankfurt will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
LHR - Upstream Network MaintenancePlanned Maintenance

Schedule

May 15, 2025 01:00 - 04:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

LHR - London, United Kingdom

Description

One of our carriers in London will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.

3

Incidents Last 7 Days

2

Maintenances Last 7 Days

3

Upcoming Maintenances

History (Last 30 days)

NBO - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

NBO - Nairobi, KE



April 2, 2025 20:41 UTC
[Resolved] This is now resolved.

April 2, 2025 07:38 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Nairobi. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
MIA - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Miami will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

MIA - Miami, FL


Schedule

April 2, 2025 06:00 - April 2, 2025 10:00 UTC


April 2, 2025 10:00 UTC
[Update] Scheduled maintenance is complete.

April 2, 2025 06:00 UTC
[Update] Scheduled maintenance is starting.
LGA - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in New York (LGA) will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

LGA - New York, NY


Schedule

April 2, 2025 04:00 - April 2, 2025 10:00 UTC


April 2, 2025 10:00 UTC
[Update] Scheduled maintenance is complete.

April 2, 2025 04:00 UTC
[Update] Scheduled maintenance is starting.
ACC - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

ACC - Accra, GH



March 30, 2025 16:14 UTC
[Resolved] This is now resolved.

March 30, 2025 12:02 UTC
[Monitoring] We are currently operational but will continue to monitor performance.

March 30, 2025 08:00 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Accra. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
SJC - IX OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX)


Locations

SJC - San Jose, CA



March 27, 2025 21:13 UTC
[Resolved] This is now resolved.

March 27, 2025 20:05 UTC
[Identified] We are continuing to monitor this issue and will provide updates as they become available.

March 27, 2025 18:51 UTC
[Investigating] We are experiencing an outage with one of our IX providers in San Jose, California (SJC). Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
NBO - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

NBO - Nairobi, KE



March 27, 2025 20:22 UTC
[Resolved] This is resolved.

March 24, 2025 06:11 UTC
[Monitoring] Connectivity with our upstream provider has been fully restored and we are currently monitoring routes.

March 24, 2025 04:35 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Nairobi. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
WAW - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

WAW - Warsaw, Poland



March 27, 2025 19:41 UTC
[Resolved] This is now resolved.

March 27, 2025 02:13 UTC
[Monitoring] We are currently operational but will be continuing to monitor performance.

March 27, 2025 00:52 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Warsaw. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
WAW - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Warsaw will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

WAW - Warsaw, Poland


Schedule

March 26, 2025 23:00 - March 27, 2025 04:00 UTC


March 27, 2025 04:00 UTC
[Update] Scheduled maintenance is complete.

March 26, 2025 23:00 UTC
[Update] Scheduled maintenance is starting.
ATL - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Atlanta will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

ATL - Atlanta, GA


Schedule

March 25, 2025 06:00 - March 25, 2025 10:00 UTC


March 25, 2025 10:00 UTC
[Update] Scheduled maintenance is complete.

March 25, 2025 06:00 UTC
[Update] Scheduled maintenance is starting.
MAD - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Madrid will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

MAD - Madrid, Spain


Schedule

March 22, 2025 01:00 - March 22, 2025 04:00 UTC


March 22, 2025 04:00 UTC
[Update] Scheduled maintenance is complete.

March 22, 2025 01:00 UTC
[Update] Scheduled maintenance is starting.
RDU - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

RDU2 - Cary, NC, RDU - Raleigh-Durham, NC



March 21, 2025 19:30 UTC
[Resolved] This is now resolved.

March 21, 2025 10:51 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in Raleigh. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible

March 21, 2025 07:46 UTC
[Monitoring] We are currently operational but will continue to monitor performance.

March 21, 2025 04:19 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Raleigh. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
AMS - IX Network DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

AMS - Amsterdam, NL



March 20, 2025 19:37 UTC
[Resolved] This is resolved.

March 20, 2025 11:56 UTC
[Monitoring] Connectivity with our IX has been fully restored and we are currently monitoring routes.

March 20, 2025 05:49 UTC
[Investigating] We are experiencing issues with one of our upstream transit providers in Amsterdam (AMS) . Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
AMS - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Amsterdam will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

AMS - Amsterdam, NL


Schedule

March 20, 2025 01:00 - March 20, 2025 04:00 UTC


March 20, 2025 04:00 UTC
[Update] Scheduled maintenance is complete.

March 20, 2025 01:00 UTC
[Update] Scheduled maintenance is starting.
IAD - Public Cloud DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud


Locations

IAD3 - Ashburn, VA



March 19, 2025 03:34 UTC
[Resolved] All impacted customers have been moved to other hypervisors. This is now resolved.

March 19, 2025 02:53 UTC
[Investigating] We're investigating an issue with one of our hypervisors in the Ashburn POP and some virtual machines may be inaccessible at this time. We are working to bring them back online as soon as possible.
API Release - ACL UpdatePlanned Maintenance

Description

We are releasing an API update that makes some changes to our API whitelisting. While limited or no impact is expected, please ensure you have added the external IPs of your automation/deployment to the ACL via our API or Portal.


Components

Core Infrastructure & Services


Locations

WWW & Management API(s)


Schedule

March 17, 2025 09:00 - March 17, 2025 09:10 UTC


March 17, 2025 09:10 UTC
[Update] The change has been completed.

March 17, 2025 09:00 UTC
[Update] The change is starting.
AMS- Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX)


Locations

AMS - Amsterdam, NL



March 16, 2025 04:58 UTC
[Resolved] This incident has been resolved.

March 15, 2025 20:45 UTC
[Monitoring] We are currently operational but will continue to monitor performance.

March 15, 2025 19:50 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Amsterdam. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
LGA - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance in our New York (LGA) POP. During this maintenance window, connectivity to some transit providers will be intermittently unavailable. Customers may notice some anycast traffic shift to other POPs. Our team will be monitoring overall availability of the site during this window.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

LGA - New York, NY


Schedule

March 14, 2025 22:00 - March 15, 2025 02:00 UTC


March 15, 2025 00:22 UTC
[Update] This maintenance is now complete.

March 14, 2025 22:00 UTC
[Update] Scheduled maintenance is starting.
TOR - IX MaintenancePlanned Maintenance

Description

NetActuate will be performing maintenance which will impact connectivity to an Internet Exchange (IX) in Toronto (TOR). During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

BGP Anycast, Internet Exchanges (IX)


Locations

TOR - Toronto, Canada


Schedule

March 13, 2025 04:00 - March 13, 2025 05:00 UTC


March 13, 2025 04:52 UTC
[Update] Maintenance has been completed.

March 13, 2025 04:00 UTC
[Update] Scheduled maintenance is starting.
IAD - Public Cloud DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud


Locations

IAD3 - Ashburn, VA



March 11, 2025 18:01 UTC
[Resolved] All impacted customers have been moved to different hypervisors. This is now resolved.

March 11, 2025 16:57 UTC
[Identified] We're investigating an issue with one of our hypervisors in the IAD (Ashburn) POP and some virtual machines may be inaccessible at this time. We are working to bring them back online as soon as possible.
CDG - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in France will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

CDG - Paris, France


Schedule

March 11, 2025 09:00 - March 11, 2025 11:00 UTC


March 11, 2025 11:00 UTC
[Update] Scheduled maintenance is complete.

March 11, 2025 09:00 UTC
[Update] Scheduled maintenance is starting.
DXB - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance in Dubai (DXB). We do not anticipate any customer impact, and we will be monitoring closely for the duration of this maintenance window.


Components

Core Network, Transit & Transport


Locations

DXB - Dubai, UAE


Schedule

March 10, 2025 19:00 - March 10, 2025 23:00 UTC


March 10, 2025 21:39 UTC
[Update] Scheduled maintenance has completed.

March 10, 2025 19:00 UTC
[Update] Scheduled maintenance is starting.
CDG - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in France will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

CDG - Paris, France


Schedule

March 10, 2025 09:00 - March 10, 2025 11:00 UTC


March 10, 2025 11:00 UTC
[Update] Scheduled maintenance is complete.

March 10, 2025 09:00 UTC
[Update] Scheduled maintenance is starting.
NBO - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

NBO - Nairobi, KE



March 10, 2025 10:18 UTC
[Resolved] This incident has been resolved

March 10, 2025 08:27 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in NBO. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
SJC - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SJC - San Jose, CA



March 8, 2025 05:01 UTC
[Resolved] This has been resolved.

March 7, 2025 21:06 UTC
[Monitoring] Connectivity with our upstream provider has been fully restored and we are currently monitoring routes.

March 7, 2025 00:07 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in San Jose. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
SIN - Upstream Network DistruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Transit & Transport


Locations

SIN - Singapore, SG



March 7, 2025 13:04 UTC
[Resolved] This has been resolved.

March 7, 2025 11:25 UTC
[Monitoring] Connectivity has been restored and we are currently monitoring.

March 7, 2025 03:47 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Singapore (SIN) . Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
MAD - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Madrid (MAD) will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Transit & Transport


Locations

MAD - Madrid, Spain


Schedule

March 5, 2025 11:00 - March 6, 2025 04:00 UTC


March 6, 2025 04:00 UTC
[Update] Scheduled maintenance is complete.

March 5, 2025 11:00 UTC
[Update] Scheduled maintenance is starting.
NBO - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Kenya will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

NBO - Nairobi, KE


Schedule

March 5, 2025 05:00 - March 5, 2025 14:00 UTC


March 5, 2025 14:00 UTC
[Update] Scheduled maintenance is complete.

March 5, 2025 05:00 UTC
[Update] Scheduled maintenance is starting.
GRU - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Brazil will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

GRU - Sao Paulo, Brazil


Schedule

March 5, 2025 03:00 - March 5, 2025 07:00 UTC


March 5, 2025 06:09 UTC
[Update] Maintenance is completed.

March 5, 2025 03:00 UTC
[Update] Scheduled maintenance is starting.