All Systems Operational

Updated a few seconds ago

Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Global Anycast

Operational

Public Cloud

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

YUL - Montreal, CA

Operational

BGP Anycast

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Core Network

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Internet Exchanges (IX)

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Transit & Transport

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Scheduled Maintenance

YUL - IX MaintenancePlanned Maintenance

Schedule

November 1, 2024 14:00 - 15:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast

Locations

YUL - Montreal, CA

Description

We will be performing a circuit groom with our datacenter partner in Montreal (YUL) which will briefly impact connectivity to the local internet exchange, QIX. During this time,some traffic in Montreal may be re-routed on other paths.

Schedule

November 5, 2024 03:00 - 04:00 UTC

Components

Public Cloud, BGP Anycast, Core Network, Transit & Transport

Locations

GRU - Sao Paulo, Brazil

Description

NetActuate engineers will be performing network maintenance on our cloud environment in Sao Paulo. During this time, cloud VMs may experience a network disruption of approximately one minute.
CHI - IX MaintenancePlanned Maintenance

Schedule

November 5, 2024 06:00 - 11:00 UTC

Components

BGP Anycast, Internet Exchanges (IX)

Locations

CHI - Chicago, IL

Description

An Internet Exchange (IX) in CHI (Chicago) will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.

Schedule

November 5, 2024 07:00 - 11:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

CHI - Chicago, IL

Description

One of our carriers in Chicago will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.

Schedule

November 5, 2024 14:00 - 16:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

DEN - Denver, CO

Description

Maintenance is being performed at the facility in DEN (Denver) on one power feed source. During this maintenance period, a cutover from the secondary power feed to primary power feed will occur. While no impact is expected, our NOC will be monitoring.
SIN - IX MaintenancePlanned Maintenance

Schedule

November 5, 2024 18:00 - 20:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

SIN - Singapore, SG

Description

The Internet Exchange Equinix in Singapore will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.
CHI - IX MaintenancePlanned Maintenance

Schedule

November 6, 2024 06:00 - 10:00 UTC

Components

BGP Anycast, Internet Exchanges (IX)

Locations

CHI - Chicago, IL

Description

An Internet Exchange (IX) in CHI (Chicago) will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.
SIN - IX MaintenancePlanned Maintenance

Schedule

November 8, 2024 18:00 - 20:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

SIN - Singapore, SG

Description

The Internet Exchange Equinix in Singapore will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.

Schedule

November 11, 2024 16:00 - 18:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

DEN - Denver, CO

Description

Maintenance is being performed at the facility in DEN (Denver) on one power feed source. During this maintenance period, a cutover from the primary power feed to secondary power feed will occur. While no impact is expected, our NOC will be monitoring.

Schedule

November 13, 2024 21:00 - November 14, 2024 00:56 UTC

Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

WAW - Warsaw, Poland

Description

One of our carriers in Warsaw will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.

Schedule

November 15, 2024 01:00 - 15:59 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

SIN - Singapore, SG

Description

Maintenance is being performed at the facility in SIN (Singapore) on one power feed source. During this maintenance period, a cutover from the primary power feed to secondary power feed will occur. While no impact is expected, our NOC will be monitoring.
CDG - IX MaintenancePlanned Maintenance

Schedule

November 17, 2024 23:00 - November 18, 2024 05:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

CDG - Paris, France

Description

An Internet Exchange (IX) in France will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.

Schedule

November 20, 2024 16:00 - 18:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

DEN - Denver, CO

Description

Maintenance is being performed at the facility in DEN (Denver) on one power feed source. During this maintenance period, a cutover from the secondary power feed to primary power feed will occur. While no impact is expected, our NOC will be monitoring.
MAD - IX MaintenancePlanned Maintenance

Schedule

November 27, 2024 00:00 - 06:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport

Locations

MAD - Madrid, Spain

Description

An Internet Exchange (IX) in Madrid (MAD) will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.

4

Incidents Last 7 Days

9

Maintenances Last 7 Days

14

Upcoming Maintenances

History (Last 30 days)

FRA - IX MaintenancePlanned Maintenance

Description

An Internet Exchange DE-CIX in FRA (Frankfurt) will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

October 30, 2024 23:00 - October 31, 2024 06:00 UTC



October 31, 2024 06:00 UTC
[Update] Scheduled maintenance is complete.

October 30, 2024 23:00 UTC
[Update] Scheduled maintenance is starting.
MAD Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in Madrid (MAD). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

BGP Anycast, Core Network


Locations

MAD - Madrid, Spain


Schedule

October 31, 2024 02:00 - October 31, 2024 03:00 UTC



October 31, 2024 03:00 UTC
[Update] MAD - Cloud BGP maintenance is complete

October 31, 2024 02:00 UTC
[Update] MAD - Cloud BGP maintenance is starting
HKG - Public Cloud DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast


Locations

HKG - Hong Kong, China




October 30, 2024 18:19 UTC
[Resolved] All services are operational. This is now resolved.

October 30, 2024 17:34 UTC
[Identified] Customer VMs are back online and currently being moved to other cloud hypervisors. Updates will be provided when this is complete.

October 30, 2024 16:47 UTC
[Investigating] We're investigating an issue with one of our hypervisors in HKG and some virtual machines may be inaccessible at this time. We are working to bring them back online ASAP.
SJC - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in San Jose, California (SJC) will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

SJC - San Jose, CA


Schedule

October 30, 2024 06:00 - October 30, 2024 13:00 UTC



October 30, 2024 13:00 UTC
[Update] Scheduled maintenance is complete.

October 30, 2024 06:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Ashburn will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

IAD3 - Ashburn, VA


Schedule

October 30, 2024 00:30 - October 30, 2024 08:30 UTC



October 30, 2024 08:30 UTC
[Update] Scheduled maintenance is complete.

October 30, 2024 00:30 UTC
[Update] Scheduled maintenance is starting.
DEN Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in Denver (DEN). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

BGP Anycast, Core Network


Locations

DEN - Denver, CO


Schedule

October 29, 2024 10:00 - October 29, 2024 11:00 UTC



October 29, 2024 10:49 UTC
[Update] Maintenance has ended.

October 29, 2024 10:00 UTC
[Update] DEN - Cloud BGP maintenance starting
IAD - Internet Exchange OutageDegraded Performance

Incident Status

Degraded Performance


Components

Internet Exchanges (IX)


Locations

IAD3 - Ashburn, VA




October 29, 2024 03:31 UTC
[Resolved] This is now resolved.

October 28, 2024 16:00 UTC
[Monitoring] This issue is now resolved and being monitored.

October 28, 2024 14:09 UTC
[Identified] We are experiencing some network distruptions within an IX in our Ashburn (IAD) POP. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
SJC - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in San Jose will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

SJC - San Jose, CA


Schedule

October 28, 2024 07:00 - October 28, 2024 13:00 UTC



October 28, 2024 13:01 UTC
[Update] Scheduled maintenance is complete.

October 28, 2024 07:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in France will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

CDG - Paris, France


Schedule

October 28, 2024 01:00 - October 28, 2024 04:00 UTC



October 28, 2024 04:00 UTC
[Update] Scheduled maintenance is complete.

October 28, 2024 01:00 UTC
[Update] Scheduled maintenance is starting.

Incident Status

Operational


Components

Public Cloud


Locations

CDG - Paris, France




October 27, 2024 21:55 UTC
[Resolved] All impacted customers have been moved off of the affected hypervisor.

October 27, 2024 19:58 UTC
[Identified] We identified a hypervisor that restarted, and are currently working to migrate all customer services to other hypervisors.

October 27, 2024 19:48 UTC
[Investigating] We're investigating an issue with one of our hypervisors in CDG (France) and some virtual machines may be inaccessible at this time. We are working to bring them back online ASAP.
DFW - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

DFW - Dallas, TX




October 27, 2024 02:03 UTC
[Resolved] This is now resolved.

October 26, 2024 12:28 UTC
[Monitoring] Service has been restored and we are currently monitoring.

October 26, 2024 05:23 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in DFW (Dallas). Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
HKG - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Hong Kong will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

HKG - Hong Kong, China


Schedule

October 26, 2024 18:00 - October 26, 2024 22:00 UTC



October 26, 2024 22:00 UTC
[Update] Scheduled maintenance is complete.

October 26, 2024 18:00 UTC
[Update] Scheduled maintenance is starting.

Description

Maintenance is being performed at the facility in DEN (Denver) on one power feed source. During this maintenance period, a cutover from the primary power feed to secondary power feed will occur. While no impact is expected, our NOC will be monitoring.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

DEN - Denver, CO


Schedule

October 24, 2024 14:00 - October 24, 2024 16:00 UTC



October 24, 2024 16:00 UTC
[Update] Scheduled maintenance is complete.

October 24, 2024 14:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in London will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LHR - London, United Kingdom


Schedule

October 23, 2024 01:00 - October 23, 2024 04:00 UTC



October 23, 2024 04:00 UTC
[Update] Scheduled maintenance is complete.

October 23, 2024 01:00 UTC
[Update] Scheduled maintenance is starting.
RDU - Public Cloud DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast


Locations

RDU - Raleigh-Durham, NC




October 22, 2024 09:30 UTC
[Resolved] This issue is now resolved.

October 21, 2024 20:08 UTC
[Monitoring] We moved all virtual machines off the impacted device as of 12:01 UTC. There are no outstanding access issues at this time, but we will continue to monitor cloud performance.

October 21, 2024 06:38 UTC
[Investigating] We're investigating an issue with one of our hypervisors in Raleigh and some virtual machines may be inaccessible at this time. We are working to bring them back online ASAP.
GRU - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in GRU (Sao Paulo, Brazil) will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

BGP Anycast, Internet Exchanges (IX)


Locations

GRU - Sao Paulo, Brazil


Schedule

October 22, 2024 00:02 - October 22, 2024 10:00 UTC



October 22, 2024 09:29 UTC
[Update] Maintenance has ended.

October 22, 2024 00:02 UTC
[Update] Scheduled maintenance is starting.
RDU - Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in Raleigh. During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

BGP Anycast, Core Network


Locations

RDU - Raleigh-Durham, NC


Schedule

October 21, 2024 04:00 - October 21, 2024 05:00 UTC



October 21, 2024 04:26 UTC
[Update] Maintenance is complete.

October 21, 2024 04:00 UTC
[Update] Scheduled maintenance is starting.
JNB - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

JNB - Johannesburg ZA




October 19, 2024 10:05 UTC
[Resolved] This is now resolved.

October 19, 2024 02:37 UTC
[Monitoring] Service has been restored and we are currently monitoring.

October 19, 2024 02:14 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in JNB (Johannesburg). Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.

Description

NetActuate engineers will be performing network maintenance on our cloud environment in LOCATION. During this time, cloud VMs may experience a network disruption.


Components

Public Cloud


Locations

DFW - Dallas, TX


Schedule

October 19, 2024 03:00 - October 19, 2024 04:00 UTC



October 19, 2024 03:41 UTC
[Update] The work has been completed successfully

October 19, 2024 03:00 UTC
[Update] Scheduled maintenance is starting.
MCI - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, BGP Anycast, Core Network, Transit & Transport


Locations

MCI - Kansas City, MO




October 17, 2024 12:56 UTC
[Resolved] This is now resolved.

October 16, 2024 11:26 UTC
[Monitoring] Service has been restored and we are currently monitoring.

October 16, 2024 01:08 UTC
[Identified] We have identified issues upstream, and are currently working with our partners to resolve as soon as possible. Updates will be provided as they are available.

October 16, 2024 00:43 UTC
[Investigating] We are investigating connectivity issues with one of our upstream transit providers in MCI (Kansas City). We are working with our partners to restore connectivity as soon as possible.

Description

One of our upstream transit providers in Denver (DEN) will be performing maintenance for router code updates. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

DEN - Denver, CO


Schedule

October 17, 2024 08:00 - October 17, 2024 12:00 UTC



October 17, 2024 12:00 UTC
[Update] Scheduled maintenance is complete.

October 17, 2024 08:00 UTC
[Update] Scheduled maintenance is starting.
NBO - Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Core Network, Transit & Transport


Locations

NBO - Nairobi, KE




October 17, 2024 11:56 UTC
[Resolved] This is now resolved.

October 17, 2024 09:37 UTC
[Monitoring] Service has been restored and we are currently monitoring.

October 17, 2024 07:46 UTC
[Investigating] We are aware of network disruption at our Nairobi (NBO) location. Our team is currently investigating the issue and working towards a resolution. We will provide further updates as we receive them from the facility.
SJC - Service Disruption Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

SJC - San Jose, CA




October 17, 2024 07:51 UTC
[Resolved] This has now been resolved.

October 17, 2024 07:48 UTC
[Investigating] We are experiencing some network distruptions within an upstream provider in our San Jose POP. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.

Description

NetActuate engineers will be performing network maintenance on our cloud environment in DFW2 (Dallas). During this time, cloud VMs may experience a network disruption.


Components

Public Cloud


Locations

DFW2 - Dallas, TX #2


Schedule

October 17, 2024 03:00 - October 17, 2024 04:00 UTC



October 17, 2024 04:00 UTC
[Update] Scheduled maintenance is complete.

October 17, 2024 03:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in HKG (Hong Kong) will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

HKG - Hong Kong, China


Schedule

October 16, 2024 21:00 - October 17, 2024 00:00 UTC



October 17, 2024 00:00 UTC
[Update] Scheduled maintenance is complete.

October 16, 2024 21:00 UTC
[Update] Scheduled maintenance is starting.
GRU - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Sao Paulo will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

GRU - Sao Paulo, Brazil


Schedule

October 16, 2024 04:00 - October 16, 2024 10:00 UTC



October 16, 2024 10:00 UTC
[Update] Scheduled maintenance is complete.

October 16, 2024 04:00 UTC
[Update] Scheduled maintenance is starting.
DFW - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2




October 16, 2024 00:41 UTC
[Resolved] This is now resolved.

October 15, 2024 12:56 UTC
[Monitoring] Service has been restored and we are currently monitoring.

October 15, 2024 12:22 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in DFW (Dallas). Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
NBO - Service DisruptionService Disruption

Incident Status

Service Disruption


Components

Public Cloud, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

NBO - Nairobi, KE




October 15, 2024 10:15 UTC
[Resolved] The issue has been resolved

October 9, 2024 12:13 UTC
[Monitoring] Service has been restored and we are monitoring connectivity.

October 9, 2024 11:50 UTC
[Identified] We have identified a network disruption at our Nairobi (NBO) location. Our team is currently investigating the issue and working towards a resolution. We will provide further updates as we receive them from the facility

October 7, 2024 08:49 UTC
[Monitoring] Service has been restored and we are monitoring connectivity.

October 7, 2024 08:03 UTC
[Investigating] We are aware of network disruption at our Nairobi (NBO) location. Our team is currently investigating the issue and working towards a resolution. We will provide further updates as we receive them from the facility.

Description

One of our carriers in MIA (Miami) will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

MIA - Miami, FL


Schedule

October 13, 2024 04:00 - October 13, 2024 06:00 UTC



October 13, 2024 06:00 UTC
[Update] Scheduled maintenance is complete.

October 13, 2024 04:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in MAA (Chennai) will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

MAA - Chennai, India


Schedule

October 12, 2024 21:30 - October 13, 2024 00:30 UTC



October 13, 2024 00:30 UTC
[Update] Scheduled maintenance is complete.

October 12, 2024 21:30 UTC
[Update] Scheduled maintenance is starting.

Description

NetActuate network engineers will be performing maintenance on the GRU network segment. This may result in a brief network interruption of up to 10 minutes, during which some customer-connected devices could experience downtime. Other customers may notice increased latency or routing path changes during the maintenance.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

GRU - Sao Paulo, Brazil


Schedule

October 12, 2024 01:00 - October 12, 2024 03:00 UTC



October 12, 2024 01:04 UTC
[Update] The maintenance has been completed successfully.

October 12, 2024 01:00 UTC
[Update] Scheduled maintenance is starting.

Description

Maintenance is being performed at the facility in WAW (Warsaw) on one power feed source. During this maintenance period, a cutover from the primary power feed to secondary power feed will occur. While no impact is expected, our NOC will be monitoring.


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

WAW - Warsaw, Poland


Schedule

October 11, 2024 00:00 - October 11, 2024 02:00 UTC



October 11, 2024 02:00 UTC
[Update] Scheduled maintenance is complete.

October 11, 2024 00:00 UTC
[Update] Scheduled maintenance is starting.
Customer Portal and API UnavailablePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Core Infrastructure & Services


Locations

WWW & Management API(s)




October 10, 2024 14:21 UTC
[Resolved] This has now been resolved.

October 10, 2024 14:05 UTC
[Identified] We've identified an issue preventing customers from logging into the NetActuate portal and using our APIs. Our team is working to resolve this as quickly as possible.
DFW - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Dallas will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2


Schedule

October 10, 2024 05:00 - October 10, 2024 12:00 UTC



October 10, 2024 11:36 UTC
[Update] Maintenance has ended.

October 10, 2024 05:04 UTC
[Update] Maintenance has started.
LAX - IX Network DisruptionDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

LAX - Los Angeles, CA




October 10, 2024 09:02 UTC
[Resolved] This is now resolved.

October 10, 2024 05:27 UTC
[Monitoring] Service has been restored and we are monitoring connectivity.

October 10, 2024 04:56 UTC
[Investigating] We are experiencing some network distruptions within an IX in our Los Angeles POP. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.

Description

One of our carriers in Atlanta will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

ATL - Atlanta, GA


Schedule

October 10, 2024 06:00 - October 10, 2024 09:00 UTC



October 10, 2024 09:00 UTC
[Update] Scheduled maintenance is complete.

October 10, 2024 06:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our IP transit upstream providers in Amsterdam will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

AMS - Amsterdam, NL


Schedule

October 10, 2024 00:00 - October 10, 2024 03:00 UTC



October 10, 2024 03:00 UTC
[Update] Scheduled maintenance is complete.

October 10, 2024 00:00 UTC
[Update] Scheduled maintenance is starting.

Description

Maintenance is being performed at the facility in WAW (Warsaw) on one power feed source. During this maintenance period, a cutover from the primary power feed to secondary power feed will occur. While no impact is expected, our NOC will be monitoring.


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

WAW - Warsaw, Poland


Schedule

October 10, 2024 00:00 - October 10, 2024 02:00 UTC



October 10, 2024 02:00 UTC
[Update] Scheduled maintenance is complete.

October 10, 2024 00:00 UTC
[Update] Scheduled maintenance is starting.

Description

Maintenance is being performed at the facility in WAW (Warsaw) on one power feed source. During this maintenance period, a cutover from the primary power feed to secondary power feed will occur. While no impact is expected, our NOC will be monitoring.


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

WAW - Warsaw, Poland


Schedule

October 9, 2024 00:00 - October 9, 2024 02:00 UTC



October 9, 2024 13:39 UTC
[Update] Scheduled maintenance is complete.

October 9, 2024 13:39 UTC
[Update] Scheduled maintenance is starting.
DFW - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Dallas will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2


Schedule

October 9, 2024 05:00 - October 9, 2024 12:00 UTC



October 9, 2024 12:00 UTC
[Update] Scheduled maintenance is complete.

October 9, 2024 05:00 UTC
[Update] Scheduled maintenance is starting.
NBO - Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

NBO - Nairobi, KE




October 6, 2024 12:16 UTC
[Resolved] This is now resolved.

October 6, 2024 10:15 UTC
[Monitoring] Service has been restored and we are monitoring connectivity.

October 6, 2024 10:02 UTC
[Investigating] We are aware of network disruption at our Nairobi (NBO) location. Our team is currently investigating the issue and working towards a resolution. We will provide further updates as we receive them from the facility.
NBO - Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

NBO - Nairobi, KE




October 5, 2024 12:29 UTC
[Resolved] The issue has been resolved

October 5, 2024 09:18 UTC
[Monitoring] Services are returning to normal operation and we are continuing to monitor.

October 5, 2024 08:50 UTC
[Investigating] We are aware of network disruption at our Nairobi (NBO) location. Our team is currently investigating the issue and working towards a resolution. We will provide further updates as we receive them from the facility.

Description

One of our carriers in Mumbai will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

BOM - Mumbai, India


Schedule

October 4, 2024 21:30 - October 5, 2024 01:00 UTC



October 5, 2024 01:00 UTC
[Update] Scheduled maintenance is complete.

October 4, 2024 21:30 UTC
[Update] Scheduled maintenance is starting.
ACC - Network OutageService Disruption

Incident Status

Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

ACC - Accra, GH




October 4, 2024 21:35 UTC
[Resolved] This is now resolved.

October 4, 2024 12:48 UTC
[Monitoring] We are continuing to monitor and will provide further updates upon resolution.

October 4, 2024 11:56 UTC
[Monitoring] We have implemented a fix and we are currently monitoring

October 4, 2024 11:46 UTC
[Investigating] We are experiencing an outage in Accra. We are working with our partners to restore connectivity as soon as possible.
NBO - Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

NBO - Nairobi, KE




October 4, 2024 21:35 UTC
[Resolved] This is now resolved.

October 4, 2024 15:10 UTC
[Monitoring] Services are returning to normal operation and we are continuing to monitor.

October 4, 2024 14:40 UTC
[Identified] We are currently working to restore service, and will post additional updates as information is available.

October 4, 2024 14:10 UTC
[Investigating] We are aware of network disruption at our Nairobi (NBO) location. Our team is currently investigating the issue and working towards a resolution. We will provide further updates as we receive them from the facility.
DFW - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

DFW - Dallas, TX, DFW2 - Dallas, TX #2




October 4, 2024 03:01 UTC
[Resolved] This is now resolved at this time.

October 4, 2024 00:19 UTC
[Monitoring] This issue has been resolved and is now being monitored.

October 3, 2024 19:52 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in DFW (Dallas). Some traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
CHI - IX OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

CHI - Chicago, IL




October 3, 2024 09:07 UTC
[Resolved] Services restored and remain stable. No further interruptions are expected.

October 3, 2024 07:14 UTC
[Investigating] We have lost connectivity to the Equinix Chicago internet exchange in Chicago. We are investigating the issue now. Some customers may see a change in routing in CHI and some anycast traffic may be diverted to other POPs.

Description

One of our carriers in Manchester will be performing maintenance for router code updates. During this time, traffic will be re-routed and some Anycast traffic will be diverted to other POPs. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

MAN - Manchester, United Kingdom


Schedule

October 2, 2024 23:00 - October 3, 2024 05:00 UTC



October 3, 2024 03:18 UTC
[Update] Scheduled maintenance is complete.

October 2, 2024 23:00 UTC
[Update] Scheduled maintenance is starting.
JNB Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in Johannesburg (JNB). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

BGP Anycast, Core Network


Locations

JNB - Johannesburg ZA


Schedule

October 3, 2024 02:00 - October 3, 2024 03:00 UTC



October 3, 2024 03:00 UTC
[Update] JNB - Cloud BGP maintenance is complete

October 3, 2024 02:00 UTC
[Update] JNB - Cloud BGP maintenance is starting
MIA - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

MIA - Miami, FL




October 2, 2024 21:02 UTC
[Resolved] This is now resolved.

October 2, 2024 19:14 UTC
[Monitoring] Service has been restored and we are monitoring connectivity.

October 2, 2024 19:01 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in MIA (Miami). Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
SYD - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SYD - Sydney, Australia




October 2, 2024 11:44 UTC
[Resolved] Services restored and remain stable. No further interruptions are expected.

October 1, 2024 09:31 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Sydney. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
OTP Cloud BGP MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud network in Bucharest (OTP). During this time, customer BGP sessions will experience a disruption of 2-3 minutes. For customers with redundant BGP sessions, only one session will be offline at a time.


Components

BGP Anycast, Core Network


Locations

OTP - Bucharest, Romania


Schedule

October 2, 2024 00:00 - October 2, 2024 01:00 UTC



October 2, 2024 01:00 UTC
[Update] OTP - Cloud BGP maintenance is complete

October 2, 2024 00:00 UTC
[Update] OTP - Cloud BGP maintenance is starting