All Systems Operational

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Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

Core Services - Tranquil

Operational

Core Services - HostVirtual

Operational

Core Services - RootBSD

Operational

Core Services - Globaltap

Operational

Cloud Converter

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Email - Spamstick Filtering

Operational

DDoS Mitigation

Operational

Shared Hosting

Operational

Shared Anycast

Operational

Phone System

Operational

Reporting & Statistics Subsystem

Operational

Public Cloud

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

MAA - Chennai, India

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

MAA - Chennai, India

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

BGP Anycast

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

MAA - Chennai, India

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Global SSL Offloaders

AMS - Amsterdam, NL

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

SJC - San Jose, CA

Operational

Core Network

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

MAA - Chennai, India

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Internet Exchanges (IX)

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DFW - Dallas, TX

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

PHX - Phoenix, AZ

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Transit & Transport

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

MAA - Chennai, India

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Scheduled Maintenance

TOR - Upstream Router MaintenancePlanned Maintenance

Schedule

March 19, 2019 04:00 - 10:00 UTC

Components

BGP Anycast, Transit & Transport

Locations

TOR - Toronto, Canada

Description

One of our upstream providers in the Toronto area will be performing manufacturer-recommend software updates on their routers. Some traffic will be briefly re-routed during this time; Anycast traffic will be diverted to other locations.
SEA - Upstream Router MaintenancePlanned Maintenance

Schedule

March 29, 2019 07:00 - 13:00 UTC

Components

BGP Anycast, Transit & Transport

Locations

SEA - Seattle, WA

Description

One of our upstream providers in the Seattle area will be performing manufacturer-recommend software updates on their routers. Some traffic will be briefly re-routed during this time; Anycast traffic will be diverted to other locations.

1

Incidents Last 7 Days

0

Maintenances Last 7 Days

2

Upcoming Maintenances

History (Last 7 days)

Miami - cloud serversPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud


Locations

MIA - Miami, FL



March 12, 2019 11:04 UTC
[Identified] One of the hypervisors in our Miami could is offline, affecting a subset of VMs. We are investigating this issue now.

March 12, 2019 16:53 UTC
[Identified] We've been unable to resolve the issue with onsite spares and are dispatching a technician with replacements from our Raleigh office. We currently expect to restore service to the impacted equipment by EOD.

March 12, 2019 18:53 UTC
[Monitoring] Our technician has replaced the failed hardware components and the machine has booted. Once final diagnostics are complete, we will start all affected VMs. This should only take a few minutes.

March 12, 2019 19:05 UTC
[Monitoring] All diagnostics passed and all affected VMs are now booting. If your VM does not come back online within the next 30 minutes, please first check your KVM console as your server may be in the middle of a file system check (fsck), then open a ticket with our support team. Thank you!

March 12, 2019 20:16 UTC
[Resolved] The hypervisor has been restored to service and all virtual machines have started. Please contact support@netactuate.com if one of your virtual machines was impacted during this event and continues to have issues. Thank you for your patience.