Active Incident

Updated a few seconds ago

JNB - Upstream Network IssueOperational

Incident Status

Operational

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

JNB - Johannesburg ZA


October 21, 2021 22:00 UTC
[Investigating] We are experiencing an intermittent connectivity issue with one of our upstream providers in Johannesburg. Traffic has been rerouted to mitigate impact. Customers may be experiencing increased latency and some anycast traffic may be diverted to alternate POPs.

October 23, 2021 04:49 UTC
[Monitoring] Our upstream provider has completed an emergency maintenance to resolve this issue. At this time, routing is normalized and we are continuing to monitor the link to ensure stability.

Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

Core Services - Tranquil

Operational

Core Services - HostVirtual

Operational

Core Services - RootBSD

Operational

Core Services - Globaltap

Operational

Cloud Converter

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Email - Spamstick Filtering

Operational

DDoS Mitigation

Operational

Shared Hosting

Operational

Shared Anycast

Operational

Phone System

Operational

Reporting & Statistics Subsystem

Operational

Global Anycast

Operational

Public Cloud

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

BGP Anycast

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

Global SSL Offloaders

AMS - Amsterdam, NL

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

SJC - San Jose, CA

Operational

Core Network

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

Internet Exchanges (IX)

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

Transit & Transport

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

Scheduled Maintenance

CHI - Upstream Network MaintenancePlanned Maintenance

Schedule

November 2, 2021 07:00 - 10:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

CHI - Chicago, IL

Description

One of our upstream fiber providers in Chicago will be conducting maintenance related to a software upgrade on their network. During this time, traffic will be shifted to alternate paths and some customers may experience increased latency. Some anycast traffic may be diverted to alternate POPs.
WAW - Upstream Network MaintenancePlanned Maintenance

Schedule

November 3, 2021 22:00 - November 4, 2021 04:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

WAW - Warsaw, Poland

Description

One of our upstream fiber providers in Warsaw will be conducting maintenance related to a service migration. During this time, traffic will be shifted to alternate paths and some customers may experience increased latency. Some anycast traffic may be diverted to alternate POPs.
SJC - Upstream Network MaintenancePlanned Maintenance

Schedule

November 5, 2021 09:00 - 13:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

SJC - San Jose, CA

Description

One of our upstream fiber providers in San Jose will be conducting maintenance related to a software upgrade on their network. During this time, traffic will be shifted to alternate paths and some customers may experience increased latency. Some anycast traffic may be diverted to alternate POPs.

1

Incidents Last 7 Days

2

Maintenances Last 7 Days

3

Upcoming Maintenances

History (Last 7 days)

SEA - Upstream Network MaintenancePlanned Maintenance

Description

One of our upstream fiber providers in Seattle will be conducting maintenance related to a software upgrade on their network. During this time, traffic will be shifted to alternate paths and some customers may experience increased latency. Some anycast traffic may be diverted to alternate POPs.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

SEA - Seattle, WA


Schedule

October 22, 2021 09:00 - October 22, 2021 12:00 UTC


October 22, 2021 09:00 UTC
[Update] Scheduled maintenance is starting.

October 22, 2021 12:00 UTC
[Update] Scheduled maintenance is complete.
Multiple Sites - Partial Network DisruptionOperational

Incident Status

Operational


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

AMS - Amsterdam, NL, CDG - Paris, France, CHI - Chicago, IL, DEN - Denver, CO, DFW - Dallas, TX, DFW2 - Dallas, TX #2, DXB - Dubai, UAE, FRA - Frankfurt, Germany, GRU - Sao Paulo, Brazil, HKG - Hong Kong, China, IAD2 - Reston, VA, IAD3 - Ashburn, VA, JNB - Johannesburg ZA, LAX - Los Angeles, CA, LGA - New York, NY, LHR - London, United Kingdom, MAA - Chennai, India, MIA - Miami, FL, OTP - Bucharest, Romania, PHX - Phoenix, AZ, RDU - Raleigh-Durham, NC, SCL - Santiago, Chile, SEA - Seattle, WA, SJC - San Jose, CA, SIN - Singapore, SG, SYD - Sydney, Australia, TOR - Toronto, Canada, TYO - Tokyo, Japan



October 19, 2021 18:14 UTC
[Monitoring] There was a large DDoS attack that was affecting multiple sites. We have taken action to mitigate the attack and are currently monitoring it.

October 21, 2021 17:14 UTC
[Resolved] This incident is resolved and no further impact is expected.
LAX - Upstream Network MaintenancePlanned Maintenance

Description

One of our upstream fiber providers in Los Angeles will be conducting maintenance related to a software upgrade on their network. During this time, traffic will be shifted to alternate paths and some customers may experience increased latency. Some anycast traffic may be diverted to alternate POPs.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LAX - Los Angeles, CA


Schedule

October 21, 2021 09:00 - October 21, 2021 12:00 UTC


October 21, 2021 09:00 UTC
[Update] Scheduled maintenance is starting.

October 21, 2021 12:00 UTC
[Update] Scheduled maintenance is complete.