Active Incident

Updated a few seconds ago

APAC LatencyDegraded Performance

Incident Status

Degraded Performance

Components

BGP Anycast, Transit & Transport

Locations

HKG - Hong Kong, China


July 7, 2025 12:34 UTC
[Monitoring] We are seeing increased packet loss across APAC across several networks. There is an outage on the REACH North Asia Loop subsea cable system.

July 6, 2025 12:04 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Hong Kong. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.

Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Global Anycast

Operational

Public Cloud

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DUB - Dublin, Ireland

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DUB - Dublin, Ireland

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

YUL - Montreal, CA

Operational

BGP Anycast

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DUB - Dublin, Ireland

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Degraded Performance

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Core Network

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DUB - Dublin, Ireland

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Internet Exchanges (IX)

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DUB - Dublin, Ireland

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Transit & Transport

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DUB - Dublin, Ireland

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Degraded Performance

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Scheduled Maintenance

FRA - Upstream Backbone Network MaintenancePlanned Maintenance

Schedule

July 21, 2025 00:00 - 03:00 UTC

Components

BGP Anycast, Transit & Transport

Locations

FRA - Frankfurt, Germany

Description

One of our carriers in Frankfurt will be performing maintenance to perform proactive upgrades to their backbone infrastructure. During this time, some traffic may be re-routed, and some additional latency may be observed. No significant impact to customer traffic is expected.
BOM - Upstream Network MaintenancePlanned Maintenance

Schedule

July 23, 2025 18:30 - July 24, 2025 00:30 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport

Locations

BOM - Mumbai, India

Description

One of our carriers in Mumbai will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
DUB - Upstream Network MaintenancePlanned Maintenance

Schedule

July 23, 2025 22:00 - July 24, 2025 04:00 UTC

Components

BGP Anycast, Transit & Transport

Locations

DUB - Dublin, Ireland

Description

One of our carriers in Dublin will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
YUL - Upstream Network MaintenancePlanned Maintenance

Schedule

July 30, 2025 04:00 - 08:00 UTC

Components

BGP Anycast, Transit & Transport

Locations

YUL - Montreal, CA

Description

One of our carriers in Montréal will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.
MAD - Upstream Network MaintenancePlanned Maintenance

Schedule

August 4, 2025 00:00 - 03:00 UTC

Components

BGP Anycast, Transit & Transport

Locations

MAD - Madrid, Spain

Description

One of our carriers in Madrid will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.

8

Incidents Last 7 Days

1

Maintenances Last 7 Days

5

Upcoming Maintenances

History (Last 30 days)

RDU - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

RDU - Raleigh-Durham, NC



July 18, 2025 13:45 UTC
[Resolved] This is Resolved

July 17, 2025 18:23 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in Raleigh. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
LGA - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

LGA - New York, NY



July 18, 2025 13:37 UTC
[Resolved] This is Resolved

July 17, 2025 19:05 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in New York. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
LAX - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

BGP Anycast, Transit & Transport


Locations

LAX - Los Angeles, CA



July 18, 2025 13:37 UTC
[Resolved] This is Resolved

July 18, 2025 04:54 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Los Angles. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
ACC - Upstream Network OutageOperational

Incident Status

Operational


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

ACC - Accra, GH



July 18, 2025 07:58 UTC
[Resolved] This is now resolved.

July 18, 2025 02:16 UTC
[Monitoring] This is now resolved and we will continue to monitor.

July 17, 2025 11:54 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Accra. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
MAA - Upstream Network OutageOperational

Incident Status

Operational


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

MAA - Chennai, India



July 17, 2025 21:11 UTC
[Resolved] This is Resolved

July 17, 2025 16:32 UTC
[Monitoring] The upstream provider has resolved their issue and we are currently operational. We will continue to monitor.

July 16, 2025 15:15 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Chennai. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
IAD - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

BGP Anycast


Locations

IAD3 - Ashburn, VA



July 16, 2025 07:51 UTC
[Resolved] This has been resolved

July 16, 2025 06:09 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in IAD. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
JNB/NBO - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

JNB - Johannesburg ZA, NBO - Nairobi, KE



July 15, 2025 21:55 UTC
[Resolved] This is now resolved.

July 15, 2025 20:25 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Johannesburg and Nairobi. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
NBO - Power OutageService Disruption

Incident Status

Service Disruption


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

NBO - Nairobi, KE



July 14, 2025 21:13 UTC
[Resolved] This is now resolved.

July 14, 2025 13:56 UTC
[Monitoring] All services in Nairobi (NBO) are operational again, and we are awaiting root cause information and will continue to monitor.

July 14, 2025 13:41 UTC
[Identified] A power issue was observed in Nairobi (NBO), and we are currently investigating the root cause.

July 14, 2025 13:31 UTC
[Investigating] We are experiencing an outage in Nairobi (NBO). Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
LAX - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Los Angeles will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

LAX - Los Angeles, CA


Schedule

July 12, 2025 09:00 - July 12, 2025 13:00 UTC


July 12, 2025 13:00 UTC
[Update] Scheduled maintenance is complete.

July 12, 2025 09:00 UTC
[Update] Scheduled maintenance is starting.
ACC - Upstream Network OutageOperational

Incident Status

Operational


Components

Public Cloud, BGP Anycast, Core Network, Transit & Transport


Locations

ACC - Accra, GH



July 12, 2025 03:27 UTC
[Resolved] This has been resolved by our upstream provider.

July 11, 2025 13:44 UTC
[Monitoring] This is now resolved and we will continue to monitor.

July 11, 2025 12:20 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in Accra. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
LAX - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

LAX - Los Angeles, CA



July 8, 2025 21:09 UTC
[Resolved] This is resolved.

July 8, 2025 20:01 UTC
[Monitoring] Our upstream provider has resolved the issue, and we are continuing to monitor stability.

July 8, 2025 19:56 UTC
[Identified] We are continuing to monitor connectivity to our upstream provider, and will provide further updates as they become available.

July 8, 2025 18:50 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Los Angeles (LAX). Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
AMS - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

AMS - Amsterdam, NL



July 8, 2025 18:51 UTC
[Resolved] This is resolved.

July 8, 2025 00:30 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Amsterdam. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
FRA - On-Going MaintenancePlanned Maintenance

Description

NetActuate engineers are performing work in our facility in Frankfurt, Germany (FRA). During this maintenance window some customers may experience brief disruptions in service as equipment and services are reconfigured. Please reach out to our NOC with any questions during this time.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

July 1, 2025 16:00 - July 4, 2025 21:00 UTC


July 7, 2025 12:04 UTC
[Update] All work has been completed

July 1, 2025 16:52 UTC
[Update] This maintenance has started.
FRA - IX OutageDegraded Performance

Incident Status

Degraded Performance


Components

BGP Anycast, Internet Exchanges (IX)


Locations

FRA - Frankfurt, Germany



July 7, 2025 12:03 UTC
[Resolved] Issue resolved

July 6, 2025 10:56 UTC
[Monitoring] This is now resolved, and we are continuing to monitor.

July 6, 2025 06:33 UTC
[Investigating] We are experiencing an outage with multiple of our Internet Exchange providers in Frankfurt. We are working with our partners to restore connectivity as soon as possible.
OTP- Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

BGP Anycast


Locations

OTP - Bucharest, Romania



July 5, 2025 02:17 UTC
[Resolved] This has been resolved by our upstream provider.

July 4, 2025 21:42 UTC
[Monitoring] This is being closely monitored but our upstream reports that the issue has been fixed.

July 4, 2025 10:23 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in OTP. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
OTP - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Bucharest will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

BGP Anycast, Transit & Transport


Locations

OTP - Bucharest, Romania


Schedule

July 4, 2025 01:00 - July 4, 2025 03:00 UTC


July 4, 2025 03:00 UTC
[Update] Scheduled maintenance is complete.

July 4, 2025 01:00 UTC
[Update] Scheduled maintenance is starting.
ACC - Upstream Network OutageService Disruption

Incident Status

Service Disruption


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

ACC - Accra, GH



July 3, 2025 11:01 UTC
[Resolved] This has been resolved.

July 3, 2025 06:51 UTC
[Monitoring] This is now resolved, and we are continuing to monitor.

July 3, 2025 01:32 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Accra. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
SEA - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in Seattle (SEA). During this time, no impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

SEA - Seattle, WA


Schedule

July 3, 2025 07:00 - July 3, 2025 08:00 UTC


July 3, 2025 07:46 UTC
[Update] Maintenance is complete.

July 3, 2025 07:00 UTC
[Update] Scheduled maintenance is starting.
GRU - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in Sao Paulo (GRU). During this time, no impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

GRU - Sao Paulo, Brazil


Schedule

July 2, 2025 03:00 - July 2, 2025 04:00 UTC


July 2, 2025 03:44 UTC
[Update] Maintenance is complete.

July 2, 2025 03:00 UTC
[Update] Scheduled maintenance is starting.
CDG - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our network in Paris (CDG). During this time, cloud VMs may experience a network disruption of approximately one minute, and network traffic to upstream providers may be briefly impacted causing some routes to shift and anycast traffic diverted to other locations.


Components

Public Cloud, BGP Anycast


Locations

CDG - Paris, France


Schedule

July 1, 2025 22:00 - July 2, 2025 00:00 UTC


July 1, 2025 22:47 UTC
[Update] This maintenance is now complete.

July 1, 2025 22:00 UTC
[Update] Scheduled maintenance is starting.
FRA - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in FRA (Frankfurt). During this time, some availability of upstream carriers and peering sessions will be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

July 3, 2025 14:00 - July 3, 2025 16:00 UTC


July 1, 2025 16:49 UTC
[Update] This maintenance window has been canceled.
FRA - Cloud Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our cloud environment in Frankfurt (FRA). During this time, cloud VMs may experience a network disruption.


Components

Public Cloud, BGP Anycast


Locations

FRA - Frankfurt, Germany


Schedule

July 2, 2025 18:00 - July 2, 2025 19:00 UTC


July 1, 2025 16:49 UTC
[Update] This maintenance window has been canceled.
FRA - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in FRA (Frankfurt). During this time, some availability of upstream carriers will be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

July 2, 2025 11:00 - July 2, 2025 12:00 UTC


July 1, 2025 16:48 UTC
[Update] This maintenance window has been canceled.
HKG - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

HKG - Hong Kong, China



June 29, 2025 05:25 UTC
[Resolved] This has been resolved.

June 28, 2025 16:10 UTC
[Monitoring] Alternate routing has been reverted and we are currently monitoring performance.

June 28, 2025 14:54 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Hong Kong. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
PHX - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

PHX - Phoenix, AZ



June 28, 2025 16:11 UTC
[Resolved] This is Resolved

June 27, 2025 12:04 UTC
[Monitoring] This is now resolved, and we are continuing to monitor.

June 26, 2025 16:15 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in Phoenix. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
SJC - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

BGP Anycast


Locations

SJC - San Jose, CA



June 26, 2025 12:48 UTC
[Resolved] This has been resolved.

June 23, 2025 13:22 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in SJC. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
RDU - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Raleigh will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

RDU2 - Cary, NC, RDU - Raleigh-Durham, NC


Schedule

June 25, 2025 04:00 - June 25, 2025 10:00 UTC


June 25, 2025 10:00 UTC
[Update] Scheduled maintenance is complete.

June 25, 2025 04:00 UTC
[Update] Scheduled maintenance is starting.
FRA - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in FRA (Frankfurt). During this time there will be a brief impact to upstream transit services. Some routes may temporarily redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

June 23, 2025 20:00 - June 23, 2025 21:00 UTC


June 23, 2025 20:14 UTC
[Update] This maintenance is now complete.

June 23, 2025 20:00 UTC
[Update] This maintenance is starting.
GRU - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

GRU - Sao Paulo, Brazil



June 22, 2025 11:37 UTC
[Resolved] This is resolved.

June 22, 2025 06:10 UTC
[Monitoring] This is now resolved, and we are continuing to monitor.

June 22, 2025 02:40 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Sao Paulo. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
GRU - IX OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX)


Locations

GRU - Sao Paulo, Brazil



June 20, 2025 21:28 UTC
[Resolved] This is resolved.

June 20, 2025 11:39 UTC
[Monitoring] This is now resolved, and we are continuing to monitor.

June 20, 2025 03:10 UTC
[Investigating] We are experiencing an outage with one of our Internet Exchange providers in São Paulo. We are working with our partners to restore connectivity as soon as possible.
Multiple Site - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

DUB - Dublin, Ireland, LHR - London, United Kingdom, MAN - Manchester, United Kingdom



June 20, 2025 21:01 UTC
[Resolved] This has been resolved by our upstream provider.

June 20, 2025 12:49 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Dublin, London, and Manchester. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
RDU - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Raleigh will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

BGP Anycast, Transit & Transport


Locations

RDU - Raleigh-Durham, NC


Schedule

June 20, 2025 04:00 - June 20, 2025 10:00 UTC


June 20, 2025 10:00 UTC
[Update] Scheduled maintenance is complete.

June 20, 2025 04:00 UTC
[Update] Scheduled maintenance is starting.
LAX/SJC/PHX - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LAX - Los Angeles, CA, PHX - Phoenix, AZ, SJC - San Jose, CA



June 19, 2025 12:04 UTC
[Resolved] This has been resolved.

June 19, 2025 08:21 UTC
[Monitoring] This is now resolved, and we are continuing to monitor.

June 19, 2025 02:40 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Los Angeles, San Jose, and Phoenix. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
WAW - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Warsaw will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Internet Exchanges (IX)


Locations

WAW - Warsaw, Poland


Schedule

June 18, 2025 21:00 - June 19, 2025 04:00 UTC


June 19, 2025 04:00 UTC
[Update] Scheduled maintenance is complete.

June 18, 2025 21:00 UTC
[Update] Scheduled maintenance is starting.
RDU - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

RDU2 - Cary, NC, RDU - Raleigh-Durham, NC



June 18, 2025 18:38 UTC
[Resolved] This is resolved.

June 18, 2025 07:14 UTC
[Monitoring] This is now resolved, and we are continuing to monitor.

June 18, 2025 05:08 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Raleigh. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.