All Systems Operational

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Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

Core Services - Tranquil

Operational

Core Services - HostVirtual

Operational

Core Services - RootBSD

Operational

Core Services - Globaltap

Operational

Cloud Converter

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Email - Spamstick Filtering

Operational

DDoS Mitigation

Operational

Shared Hosting

Operational

Shared Anycast

Operational

Phone System

Operational

Reporting & Statistics Subsystem

Operational

Public Cloud

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

MAA - Chennai, India

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

BGP Anycast

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

MAA - Chennai, India

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Global SSL Offloaders

AMS - Amsterdam, NL

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

SJC - San Jose, CA

Operational

Core Network

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

MAA - Chennai, India

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Internet Exchanges (IX)

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DFW - Dallas, TX

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

PHX - Phoenix, AZ

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

Transit & Transport

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

MAA - Chennai, India

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Scheduled Maintenance

GRU - Generator Maintenance Planned Maintenance

Schedule

August 20, 2018 10:30 - 18:30 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

GRU - Sao Paulo, Brazil

Description

One of our datacenter locations will be performing preventative maintenance on their generators. No impact is expected during this event as there are redundant systems in place.
GRU - Utilitiy Feed MaintenancePlanned Maintenance

Schedule

August 21, 2018 00:00 - 08:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

GRU - Sao Paulo, Brazil

Description

There will be a utility maintenance affecting one of our providers in Brazil. The redundant power systems available at this location should prevent any impact to services.
RDU - Planned Fiber RelocationPlanned Maintenance

Schedule

August 31, 2018 03:50 - 10:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport

Locations

RDU2 - Cary, NC, RDU - Raleigh-Durham, NC

Description

NOTICE: This maintenance has been postponed. We will update this as we learn more. An upstream provider in the Raleigh area will be relocating a stretch of fiber in accordance with local mandates. This event will involve a hot cut. During the 6 hour maintenance window, we will route traffic over alternate paths to minimize impact on our services.
GRU - Generator MaintenancePlanned Maintenance

Schedule

September 17, 2018 10:00 - 19:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

GRU - Sao Paulo, Brazil

Description

One of our upstream providers in Brazil will be performing regular maintenance on diesel generators. This operation is considered low risk and no impact is expected during the 9 hour operation window.

1

Incidents Last 7 Days

1

Maintenances Last 7 Days

4

Upcoming Maintenances

History (Last 7 days)

Service Disruption in RDUService Disruption

Incident Status

Service Disruption


Components

Core Infrastructure & Services, Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

Core Services - HostVirtual, Core Services - RootBSD, Core Services - Globaltap, RDU2 - Cary, NC, RDU - Raleigh-Durham, NC



August 11, 2018 11:36 UTC
[Investigating] There has been an unexpected power loss during planned maintenance; we are currently investigating the cause of this

August 11, 2018 14:14 UTC
[Monitoring] All devices that lost power have been powered back on. Customers still experiencing downtime should open a support ticket so we can investigate.

August 11, 2018 16:27 UTC
[Resolved] The power situation is stable, and facilities team and vendors are both working on analysis to determine the root cause of the problem. We will issue an RFO once available.