Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

IAD3 - Ashburn, VA



September 10, 2021 12:58 UTC
[Investigating] One of our upstream fiber links in Ashburn, VA is experiencing an outage. Traffic is currently rerouted over alternate paths while we investigate the cause. Customers may be experiencing increased latency.

September 10, 2021 14:24 UTC
[Monitoring] We have received confirmation that an upstream hardware issue has been resolved and we have restored the impacted circuit into service. We will continue to monitor for any further disruptions.

Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

Core Services - Tranquil

Operational

Core Services - HostVirtual

Operational

Core Services - RootBSD

Operational

Core Services - Globaltap

Operational

Cloud Converter

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Email - Spamstick Filtering

Operational

DDoS Mitigation

Operational

Shared Hosting

Operational

Shared Anycast

Operational

Phone System

Operational

Reporting & Statistics Subsystem

Operational

Global Anycast

Operational

Public Cloud

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

BGP Anycast

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Global SSL Offloaders

AMS - Amsterdam, NL

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

SJC - San Jose, CA

Operational

Core Network

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Internet Exchanges (IX)

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

PHX - Phoenix, AZ

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Transit & Transport

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Scheduled Maintenance

Schedule

September 17, 2021 06:00 - 09:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Global SSL Offloaders, Transit & Transport

Locations

IAD3 - Ashburn, VA

Description

One of our upstream fiber providers in Ashburn, VA will be conducting maintenance related to a software upgrade on their network. During this time, traffic will be shifted to alternate paths and some customers may experience increased latency. Some anycast traffic may be diverted to alternate POPs.

Schedule

September 21, 2021 07:00 - 10:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

DFW - Dallas, TX

Description

One of our upstream fiber providers in Dallas will be conducting maintenance related to service migration. During this time, traffic will be shifted to alternate paths and some customers may experience increased latency. Some anycast traffic may be diverted to alternate POPs.

Schedule

September 22, 2021 00:00 - 03:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

CDG - Paris, France

Description

One of our upstream fiber providers in Paris will be conducting maintenance related to a software upgrade on their network. During this time, traffic will be shifted to alternate paths and some customers may experience increased latency. Some anycast traffic may be diverted to alternate POPs.

Schedule

September 23, 2021 00:00 - 03:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

FRA - Frankfurt, Germany

Description

One of our upstream fiber providers in Frankfurt will be conducting maintenance related to a software upgrade on their network. During this time, traffic will be shifted to alternate paths and some customers may experience increased latency. Some anycast traffic may be diverted to alternate POPs.

Schedule

September 30, 2021 18:00 - 21:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

SIN - Singapore, SG

Description

One of our upstream fiber providers in Singapore will be conducting maintenance related to a software upgrade on their network. During this time, traffic will be shifted to alternate paths and some customers may experience increased latency. Some anycast traffic may be diverted to alternate POPs.

Schedule

October 13, 2021 18:00 - 21:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

TYO - Tokyo, Japan

Description

One of our upstream fiber providers in Tokyo will be conducting maintenance related to a software upgrade on their network. During this time, traffic will be shifted to alternate paths and some customers may experience increased latency. Some anycast traffic may be diverted to alternate POPs.

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Incidents Last 7 Days

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Maintenances Last 7 Days

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Upcoming Maintenances

History (Last 7 days)

Description

One of our upstream fiber providers in Frankfurt will be conducting maintenance related to a hardware upgrade on their network. During this time, traffic will be shifted to alternate paths and some customers may experience increased latency. Some anycast traffic may be diverted to alternate POPs.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

September 15, 2021 22:00 - September 16, 2021 01:00 UTC



September 15, 2021 22:00 UTC
[Update] Scheduled maintenance is starting.

September 16, 2021 01:00 UTC
[Update] Scheduled maintenance is complete.

Description

One of our upstream fiber providers in Dallas will be conducting an emergency maintenance related to a required software update on their network. During this time, traffic will be shifted to alternate paths and some customers may experience increased latency. Some anycast traffic may be diverted to alternate POPs.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

DFW - Dallas, TX


Schedule

September 11, 2021 05:00 - September 11, 2021 07:00 UTC



September 11, 2021 05:00 UTC
[Update] Scheduled maintenance is starting.

September 11, 2021 07:00 UTC
[Update] Scheduled maintenance is complete.

Description

One of our upstream fiber providers in Paris will be conducting maintenance related to a service migration. During this time, traffic will be shifted to alternate paths and some customers may experience increased latency. Some anycast traffic may be diverted to alternate POPs.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

CDG - Paris, France


Schedule

September 9, 2021 22:00 - September 10, 2021 02:00 UTC



September 9, 2021 22:00 UTC
[Update] Scheduled maintenance is starting.

September 10, 2021 02:00 UTC
[Update] Scheduled maintenance is complete.