All Systems Operational

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Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

Core Services - Tranquil

Operational

Core Services - HostVirtual

Operational

Core Services - RootBSD

Operational

Core Services - Globaltap

Operational

Cloud Converter

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Email - Spamstick Filtering

Operational

DDoS Mitigation

Operational

Shared Hosting

Operational

Shared Anycast

Operational

Phone System

Operational

Reporting & Statistics Subsystem

Operational

Global Anycast

Operational

Public Cloud

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

BGP Anycast

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Global SSL Offloaders

AMS - Amsterdam, NL

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

SJC - San Jose, CA

Operational

Core Network

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Internet Exchanges (IX)

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

PHX - Phoenix, AZ

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Transit & Transport

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

4

Incidents Last 7 Days

5

Maintenances Last 7 Days

0

Upcoming Maintenances

History (Last 7 days)

PHX - Upstream network maintenancePlanned Maintenance

Description

One of our upstream transit providers will be performing maintenance to upgrade their core routers. During this time, traffic will be re-routed to alternate paths. Customers may notice changes in latency and some anycast traffic may be diverted to other POPs.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

PHX - Phoenix, AZ


Schedule

November 23, 2020 07:00 - November 23, 2020 10:00 UTC


November 23, 2020 07:00 UTC
[Update] Scheduled maintenance is starting.

November 23, 2020 10:00 UTC
[Update] Scheduled maintenance is complete.
CDG - Upstream Network MaintenancePlanned Maintenance

Description

One of our upstream transit providers in Paris will be conducting maintenance to perform circuit migrations. During this time, traffic will be rerouted to alternate paths. Users may experience changes in latency and some anycast traffic may be diverted to alternate POPs.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

CDG - Paris, France


Schedule

November 23, 2020 01:00 - November 23, 2020 04:00 UTC


November 23, 2020 01:00 UTC
[Update] Scheduled maintenance is starting.

November 23, 2020 04:00 UTC
[Update] Scheduled maintenance is complete.
SJC - Network OutageService Disruption

Incident Status

Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Global SSL Offloaders, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

SJC - San Jose, CA



November 19, 2020 22:38 UTC
[Investigating] We are experiencing a large-scale disruption to our network in SJC and are currently investigating. Updates will provided as soon as additional information becomes available.

November 19, 2020 23:05 UTC
[Identified] An incident resulting from maintenance to the power infrastructure at our SJC facility caused a temporary loss of power to some of our equipment. Impact was largely isolated to the network but a small number of hypervisors were also affected. At this time, we are observing that the impacted devices are coming back online and service is being restored. We will update again once we have confirmed that service is fully restored.

November 20, 2020 01:18 UTC
[Monitoring] Services in SJC have been fully restored. We will be continuing to monitor the platform closely. If you have any issues at this time, please contact support via email or our customer portal.

November 20, 2020 07:17 UTC
[Resolved] We have monitored network stability following earlier restoration efforts and observed no further issues resulting from this event. If you are experiencing any service problems, please contact support via email or through our customer portal.
LHR - Network maintenancePlanned Maintenance

Description

One of our upstream transit providers in London will be performing hardware maintenance. During this time, traffic will be rerouted to alternate paths. Users may experience changes in latency and some anycast traffic will be diverted to other POPs.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LHR - London, United Kingdom


Schedule

November 20, 2020 02:00 - November 20, 2020 05:00 UTC


November 20, 2020 02:00 UTC
[Update] Scheduled maintenance is starting.

November 20, 2020 05:00 UTC
[Update] Scheduled maintenance is complete.
IX-Denver outageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

DEN - Denver, CO



November 18, 2020 18:05 UTC
[Investigating] Our connection to IX-Denver has gone down. We are investigating this further. This caused a brief interruption to some connectivity in Denver, but traffic has been automatically re-routed so there should be no further customer impact.

November 18, 2020 19:37 UTC
[Resolved] The IX-Denver team fixed a reachability issue on their backbone. IX connectivity has been restored.
IAD3 Public Cloud Disruption Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud


Locations

IAD3 - Ashburn, VA



November 18, 2020 13:36 UTC
[Investigating] We're investigating an issue with one of our hypervisors in IAD3 and some virtual machines may be inaccessible at this time. We are working to bring them back online ASAP.

November 18, 2020 16:04 UTC
[Resolved] All impacted customer servers have been recovered.
RDU Network InterruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

RDU - Raleigh-Durham, NC



November 17, 2020 14:42 UTC
[Investigating] One of our transport circuits from the RDU datacenter has gone offline. This caused outages on some paths temporarily, but traffic has automatically re-routed. We are investigating the cause of the underlying circuit outage.

November 18, 2020 13:42 UTC
[Resolved] The issue was caused by a fiber cut between our RDU and IAD3 datacenters. Our vendor has confirmed that the fiber cut repair was completed successfully and that the issue is resolved.
PHX - Network maintenancePlanned Maintenance

Description

One of our upstream transit providers will be conducting maintenance to migrate our circuit to a new line card. During this time, traffic will be rerouted to alternate paths and some users may notice latency changes.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

PHX - Phoenix, AZ


Schedule

November 18, 2020 07:00 - November 18, 2020 12:00 UTC


November 18, 2020 07:00 UTC
[Update] Scheduled maintenance is starting.

November 18, 2020 12:00 UTC
[Update] Scheduled maintenance is complete.
IAD - Megaport MaintenancePlanned Maintenance

Description

Megaport will be conducting a physical move of the NetActuate IAD circuit to a different Megaport physical router. During this time, connectivity to MegaIX Ashburn peering will be down, as well as customers connecting to us over Megaport virtual links. Customers not utilizing a Megaport connections should not see any impact from this event, since most peers we connect to on MegaIX are also peered via other IXes.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

IAD3 - Ashburn, VA


Schedule

November 18, 2020 00:00 - November 18, 2020 05:00 UTC


November 18, 2020 00:00 UTC
[Update] Ashburn (IAD) - Megaport maintenance starting

November 18, 2020 05:00 UTC
[Update] Ashburn (IAD) - Megaport maintenance complete