All Systems Operational

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Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

Core Services - Tranquil

Operational

Core Services - HostVirtual

Operational

Core Services - RootBSD

Operational

Core Services - Globaltap

Operational

Cloud Converter

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Email - Spamstick Filtering

Operational

DDoS Mitigation

Operational

Shared Hosting

Operational

Shared Anycast

Operational

Phone System

Operational

Reporting & Statistics Subsystem

Operational

Global Anycast

Operational

Public Cloud

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

BGP Anycast

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Global SSL Offloaders

AMS - Amsterdam, NL

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

SJC - San Jose, CA

Operational

Core Network

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Internet Exchanges (IX)

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DFW - Dallas, TX

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

PHX - Phoenix, AZ

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Transit & Transport

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Scheduled Maintenance

HKG - Power Maintenance B1Planned Maintenance

Schedule

September 4, 2021 01:00 - 16:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Global SSL Offloaders, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

HKG - Hong Kong, China

Description

Our datacenter provider in Hong Kong will be performing necessary maintenance on the B1 Power Distribution Unit and all its final circuits supporting customer load in the 7/F data center. During the maintenance window, engineers will shut down PDU main circuit breaker respectively according to testing requirement Customers have been notified individually if they will experience a loss of power during this maintenance. Our public cloud and network are not expected to be impacted due to the use of redundant power feeds in each rack. However, due to the nature of work being performed, there is some risk of unintended outage.

3

Incidents Last 7 Days

4

Maintenances Last 7 Days

1

Upcoming Maintenances

History (Last 7 days)

Description

One of our upstream fiber providers in Frankfurt will be conducting an emergency maintenance to perform a necessary software upgrade. During this time, customers may see latency increases as traffic is rerouted on alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

August 1, 2021 00:00 - August 1, 2021 03:00 UTC



August 1, 2021 00:00 UTC
[Update] Scheduled maintenance is starting.

August 1, 2021 03:00 UTC
[Update] Scheduled maintenance is complete.
LAX - Network IssuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Colocation & Metal, Core Network


Locations

LAX - Los Angeles, CA




July 31, 2021 22:15 UTC
[Investigating] One of our core network devices in Los Angeles has experienced a fault, impacting network connectivity to some dedicated server customers. Restoration operations are currently ongoing and network connectivity to the impacted services is expected to resume shortly. Further updates will be posted as available.

July 31, 2021 22:18 UTC
[Monitoring] At this time, we are observing full recovery on the impacted device and services have resumed as normal. We are closely monitoring to ensure service stability. Please contact support if you continue to experience any issues.

August 1, 2021 03:00 UTC
[Resolved] No further issues have been observed and service remains stable.
HKG - Power Maintenance A1Planned Maintenance

Description

Our datacenter provider in Hong Kong will be performing necessary maintenance on the A1 Power Distribution Unit and all its final circuits supporting customer load in the 7/F data center. During the maintenance window, engineers will shut down PDU main circuit breaker respectively according to testing requirement Customers have been notified individually if they will experience a loss of power during this maintenance. Our public cloud and network are not expected to be impacted due to the use of redundant power feeds in each rack. However, due to the nature of work being performed, there is some risk of unintended outage.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Global SSL Offloaders, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

HKG - Hong Kong, China


Schedule

July 31, 2021 01:00 - July 31, 2021 16:00 UTC



July 31, 2021 01:00 UTC
[Update] HKG - Power maintenance is starting

July 31, 2021 16:00 UTC
[Update] HKG - Power maintenance window is complete.

Incident Status

Operational


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

LHR - London, United Kingdom




July 27, 2021 20:39 UTC
[Identified] We're currently tracking an outage with one of our upstream transit providers in London. Customers may see traffic reroute to alternate paths until the impacted circuit is restored. Further updates will be provided as available.

July 27, 2021 22:54 UTC
[Monitoring] We have received confirmation that an upstream hardware issue has been resolved and we have restored the impacted circuit into service. We will continue to monitor for any further disruptions.

July 30, 2021 17:56 UTC
[Resolved] No further issues have been observed and this incident has been resolved.
LGA - IX MaintenancePlanned Maintenance

Description

A required maintenance has been scheduled to conduct a service migration impacting our IX port in New York. Anticipated impact is 15 minutes or less. Customers may notice some local traffic rerouted during this time resulting in increased latency.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

LGA - New York, NY


Schedule

July 30, 2021 14:30 - July 30, 2021 15:30 UTC



July 30, 2021 14:30 UTC
[Update] Scheduled maintenance is starting.

July 30, 2021 15:30 UTC
[Update] Scheduled maintenance is complete.
CHI - BGP controllerPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, BGP Anycast


Locations

CHI - Chicago, IL




July 28, 2021 19:37 UTC
[Identified] One of our SDN controllers in Chicago cloud was hung, causing some BGP sessions to customers to go down. We are investigating this issue now.

July 28, 2021 19:42 UTC
[Monitoring] We have rebooted the problematic SDN node. We will be scheduling a software upgrade on it.

July 28, 2021 22:28 UTC
[Resolved] Resolved
HKG - IX MaintenancePlanned Maintenance

Description

A required maintenance has been scheduled to conduct a service migration impacting our IX port in Hong Kong. Anticipated impact is 15 minutes or less. Customers may notice some local traffic rerouted during this time resulting in increased latency.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX), Transit & Transport


Locations

HKG - Hong Kong, China


Schedule

July 27, 2021 21:00 - July 27, 2021 22:00 UTC



July 27, 2021 21:00 UTC
[Update] Scheduled maintenance is starting.

July 27, 2021 21:14 UTC
[Update] The maintenance has been completed.