Planned Maintenance In Progress

Updated a few seconds ago

Johannesburg (JNB) Network DegradedService Disruption

Incident Status

Service Disruption

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

JNB - Johannesburg ZA


February 13, 2020 22:31 UTC
[Identified] A fiber cut is degrading network service in our Johannesburg POP. We are working to resolve the issue.

February 13, 2020 23:00 UTC
[Monitoring] Routing changes have been made to mitigate the issue and appear to have resolved the degraded connectivity. We are continuing to monitor to confirm that the issue is and remains resolved.

February 14, 2020 01:23 UTC
[Identified] Network connectivity is observed to be degraded again. Upstream routing changes regressed causing return of high packet loss, and attempts to reroute have failed due to stale upstream routes. We are working with upstream to resolve the issue.

February 14, 2020 01:34 UTC
[Monitoring] Upstream flushed the stale routes and traffic has rerouted as intended. Network impact appears to be resolved again at this time, but we will continue monitoring.
San Jose, CA NetworkOperational

Incident Status

Operational

Components

Public Cloud, BGP Anycast, Global SSL Offloaders, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

SJC - San Jose, CA


February 11, 2020 18:16 UTC
[Investigating] We're investigating reports of a network issue impacting San Jose, CA.

February 11, 2020 18:32 UTC
[Investigating] Network services have recovered. We continue to investigate the incident and will provide further details as available.

February 11, 2020 18:38 UTC
[Identified] We've identified the cause of the issue and are taking corrective action.

February 11, 2020 18:48 UTC
[Monitoring] The issue has been resolved and we are monitoring.

Locations

Ongoing Cloud MigrationsPlanned Maintenance

Description

We are performing rolling migrations on our cloud platform through 02/01/2020. Individual notices are being sent for specific resources with details and this notice is posted as a placeholder only.

Components

Public Cloud

Locations

AMS - Amsterdam, NL, CDG - Paris, France, CHI - Chicago, IL, DEN - Denver, CO, DFW - Dallas, TX, DFW2 - Dallas, TX #2, FRA - Frankfurt, Germany, GRU - Sao Paulo, Brazil, HKG - Hong Kong, China, IAD2 - Reston, VA, IAD3 - Ashburn, VA, JNB - Johannesburg ZA, LAX - Los Angeles, CA, LGA - New York, NY, LHR - London, United Kingdom, MIA - Miami, FL, MAA - Chennai, India, OTP - Bucharest, Romania, PHX - Phoenix, AZ, RDU2 - Cary, NC, RDU - Raleigh-Durham, NC, SEA - Seattle, WA, SJC - San Jose, CA, SIN - Singapore, SG, SYD - Sydney, Australia, TOR - Toronto, Canada, TYO - Tokyo, Japan

Schedule

November 18, 2019 16:35 - March 16, 2020 16:35 UTC


January 21, 2020 20:42 UTC
[Update] We have been making progress on the rolling migrations, and migration work is expected to continue to March 2020.

Core Infrastructure & Services

WWW & Management API(s)

Operational

Core Services - Tranquil

Operational

Core Services - HostVirtual

Operational

Core Services - RootBSD

Operational

Core Services - Globaltap

Operational

Cloud Converter

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Email - Spamstick Filtering

Operational

DDoS Mitigation

Operational

Shared Hosting

Operational

Shared Anycast

Operational

Phone System

Operational

Reporting & Statistics Subsystem

Operational

Public Cloud

AMS - Amsterdam, NL

Planned Maintenance

CDG - Paris, France

Planned Maintenance

CHI - Chicago, IL

Planned Maintenance

DEN - Denver, CO

Operational

DFW - Dallas, TX

Planned Maintenance

DFW2 - Dallas, TX #2

Planned Maintenance

FRA - Frankfurt, Germany

Planned Maintenance

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Planned Maintenance

IAD2 - Reston, VA

Planned Maintenance

IAD3 - Ashburn, VA

Planned Maintenance

JNB - Johannesburg ZA

Service Disruption

LAX - Los Angeles, CA

Planned Maintenance

LGA - New York, NY

Planned Maintenance

LHR - London, United Kingdom

Planned Maintenance

MIA - Miami, FL

Planned Maintenance

MAA - Chennai, India

Planned Maintenance

OTP - Bucharest, Romania

Planned Maintenance

PHX - Phoenix, AZ

Planned Maintenance

RDU2 - Cary, NC

Planned Maintenance

RDU - Raleigh-Durham, NC

Planned Maintenance

SEA - Seattle, WA

Planned Maintenance

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Planned Maintenance

SYD - Sydney, Australia

Planned Maintenance

TOR - Toronto, Canada

Planned Maintenance

TYO - Tokyo, Japan

Planned Maintenance

Colocation & Metal

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Service Disruption

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

MAA - Chennai, India

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

BGP Anycast

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Service Disruption

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

MAA - Chennai, India

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Global SSL Offloaders

AMS - Amsterdam, NL

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

SJC - San Jose, CA

Operational

Core Network

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

MAA - Chennai, India

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Internet Exchanges (IX)

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DFW - Dallas, TX

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

PHX - Phoenix, AZ

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

Transit & Transport

AMS - Amsterdam, NL

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD2 - Reston, VA

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Service Disruption

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MIA - Miami, FL

Operational

MAA - Chennai, India

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

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