Active Incident

Updated a few seconds ago

HKG - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance

Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport

Locations

HKG - Hong Kong, China


September 18, 2025 07:14 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Hong Kong. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.

Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Global Anycast

Operational

Public Cloud

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DUB - Dublin, Ireland

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Degraded Performance

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PDX - Portland, OR

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DUB - Dublin, Ireland

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Degraded Performance

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PDX - Portland, OR

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

YUL - Montreal, CA

Operational

BGP Anycast

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DUB - Dublin, Ireland

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Degraded Performance

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PDX - Portland, OR

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Core Network

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DUB - Dublin, Ireland

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PDX - Portland, OR

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Internet Exchanges (IX)

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DUB - Dublin, Ireland

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PDX - Portland, OR

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Transit & Transport

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DUB - Dublin, Ireland

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Degraded Performance

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PDX - Portland, OR

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

4

Incidents Last 7 Days

1

Maintenances Last 7 Days

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Upcoming Maintenances

History (Last 30 days)

DXB - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

DXB - Dubai, UAE



September 18, 2025 20:03 UTC
[Resolved] This is Resolved

September 18, 2025 11:55 UTC
[Monitoring] Service is currently operational but we continue to monitor performance.

September 18, 2025 06:36 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Dubai. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
AMS and WAW - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

AMS - Amsterdam, NL, WAW - Warsaw, Poland



September 18, 2025 11:45 UTC
[Resolved] This is now resolved.

September 18, 2025 06:57 UTC
[Monitoring] Service is currently operational but we continue to monitor performance.

September 18, 2025 03:31 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in Amsterdam and Warsaw. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
SIN - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in SIN (Singapore). During this time there may be limited impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

SIN - Singapore, SG


Schedule

September 17, 2025 16:00 - September 17, 2025 17:30 UTC


September 17, 2025 16:53 UTC
[Update] Scheduled maintenance is over. We are currently 100% operational.

September 17, 2025 16:00 UTC
[Update] Scheduled maintenance is starting.
SYD - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in SYD (Sydney). During this time, there may be limited impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

SYD - Sydney, Australia


Schedule

September 17, 2025 13:00 - September 17, 2025 14:30 UTC


September 16, 2025 13:48 UTC
[Update] This maintenance has been canceled and will be re-scheduled for a future date.
IAD - Public Cloud DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud


Locations

IAD3 - Ashburn, VA



September 15, 2025 11:48 UTC
[Resolved] This has been resolved

September 15, 2025 10:46 UTC
[Identified] We have identified a problem affecting one hypervisor. All VMs are currently up, and we are working on migrating off the affected hypervisor

September 15, 2025 09:31 UTC
[Investigating] We're investigating an issue with one of our hypervisors in the IAD POP and some virtual machines may be inaccessible at this time. We are working to bring them back online as soon as possible.
DXB - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

DXB - Dubai, UAE



September 11, 2025 12:20 UTC
[Resolved] This is now resolved.

September 11, 2025 08:07 UTC
[Monitoring] Service is currently operational but we continue to monitor performance.

September 11, 2025 02:57 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Dubai. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
DXB - Upstream Emergency Network MaintenancePlanned Maintenance

Description

One of our carriers in DXB will be performing emergency network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

DXB - Dubai, UAE


Schedule

September 11, 2025 16:00 - September 12, 2025 00:00 UTC


September 11, 2025 09:32 UTC
[Update] This maintenance has been postponed and will be re-scheduled in the future.
DXB - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

DXB - Dubai, UAE



September 9, 2025 18:07 UTC
[Resolved] This is resolved.

September 8, 2025 04:57 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Dubai. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
TOR - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Toronto will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

TOR - Toronto, Canada


Schedule

September 8, 2025 06:00 - September 8, 2025 10:00 UTC


September 8, 2025 10:00 UTC
[Update] Scheduled maintenance is complete.

September 8, 2025 06:00 UTC
[Update] Scheduled maintenance is starting.
CDG - Partial Power DisruptionOperational

Incident Status

Operational


Components

Colocation & Metal


Locations

CDG - Paris, France



September 7, 2025 12:04 UTC
[Resolved] This is now resolved.

September 7, 2025 10:55 UTC
[Monitoring] The problem has been resolved, and we are currently monitoring.

September 7, 2025 08:27 UTC
[Investigating] We are aware of a power disruption at our Paris location. Our team is currently investigating the issue and working towards a resolution. We will provide further updates as we receive them from the facility.
DXB - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

DXB - Dubai, UAE



September 7, 2025 10:54 UTC
[Resolved] This is now resolved.

September 7, 2025 06:18 UTC
[Monitoring] Service is currently operational but we continue to monitor performance.

September 7, 2025 02:08 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Dubai. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
WAW - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

WAW - Warsaw, Poland



September 7, 2025 02:36 UTC
[Resolved] This is now resolved.

September 6, 2025 03:16 UTC
[Monitoring] Service is currently operational but we continue to monitor performance.

September 5, 2025 15:36 UTC
[Identified] We are currently monitoring services for restoration. Additional updates will be provided as available.

September 5, 2025 10:57 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Warsaw. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
APAC LatencyDegraded Performance

Incident Status

Degraded Performance


Components

BGP Anycast, Transit & Transport


Locations

HKG - Hong Kong, China



September 6, 2025 18:57 UTC
[Resolved] This is resolved.

September 3, 2025 20:30 UTC
[Monitoring] Subsea cable repairs in the region are proceeding on schedule and quality and consistency of transit during peak hours has significantly improved.

August 19, 2025 20:11 UTC
[Monitoring] We continue to monitor the issues impacting the APAC region and make adjustments accordingly. The next update will be provided after the next scheduled repair.

July 19, 2025 19:42 UTC
[Monitoring] Upstream providers in the region have done all they can to reroute traffic until repairs can be completed. Remaining routes out of Hong Kong may occasionally become saturated during peak traffic periods and experience latency.

July 7, 2025 12:34 UTC
[Monitoring] We are seeing increased packet loss across APAC across several networks. There is an outage on the REACH North Asia Loop subsea cable system.

July 6, 2025 12:04 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Hong Kong. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
SIN - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in SIN (Singapore). During this time there may be limited impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

SIN - Singapore, SG


Schedule

September 6, 2025 15:00 - September 6, 2025 16:30 UTC


September 6, 2025 16:46 UTC
[Update] This maintenance will be rescheduled in a future announcement.

September 6, 2025 16:08 UTC
[Update] This maintenance window will be extended by 30 minutes. Further updates will be provided as available.

September 6, 2025 15:00 UTC
[Update] Scheduled maintenance is starting.
TYO - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in TYO (Tokyo). During this time, there may be limited impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

TYO - Tokyo, Japan


Schedule

September 5, 2025 14:00 - September 5, 2025 15:30 UTC


September 5, 2025 15:31 UTC
[Update] Maintenance completed at this time.

September 5, 2025 15:10 UTC
[Update] This maintenance has been extended by 30 minutes. Further updates will be provided as available.

September 5, 2025 14:00 UTC
[Update] Scheduled maintenance is starting.
MCI - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Kansas City will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

MCI - Kansas City, MO


Schedule

September 5, 2025 05:00 - September 5, 2025 11:00 UTC


September 5, 2025 11:00 UTC
[Update] Scheduled maintenance is complete.

September 5, 2025 05:00 UTC
[Update] Scheduled maintenance is starting.
TYO - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in TYO (Tokyo). During this time, there may be limited impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

TYO - Tokyo, Japan


Schedule

September 4, 2025 14:00 - September 4, 2025 15:30 UTC


September 4, 2025 15:30 UTC
[Update] Scheduled maintenance is complete.

September 4, 2025 14:00 UTC
[Update] Scheduled maintenance is starting.
OTP - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

BGP Anycast


Locations

OTP - Bucharest, Romania



September 3, 2025 11:57 UTC
[Resolved] This has been resolved

September 3, 2025 10:35 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in OTP. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
MCI - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Kansas City will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, BGP Anycast, Transit & Transport


Locations

MCI - Kansas City, MO


Schedule

September 3, 2025 05:00 - September 3, 2025 11:00 UTC


September 3, 2025 11:00 UTC
[Update] Scheduled maintenance is complete.

September 3, 2025 05:00 UTC
[Update] Scheduled maintenance is starting.
IAD3 - Public Cloud DisruptionService Disruption

Incident Status

Service Disruption


Components

Public Cloud


Locations

IAD3 - Ashburn, VA



September 3, 2025 09:43 UTC
[Resolved] This has been resolved

September 3, 2025 01:49 UTC
[Investigating] We're investigating an issue with one of our hypervisors in the Ashburn POP and some virtual machines may be inaccessible at this time. We are working to bring them back online as soon as possible.
SCL - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

SCL - Santiago, Chile



August 31, 2025 11:10 UTC
[Resolved] The issue has been resolved.

August 31, 2025 06:06 UTC
[Monitoring] Service is currently operational but we continue to monitor performance.

August 30, 2025 19:07 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in Santiago. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
IAD - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

IAD3 - Ashburn, VA



August 30, 2025 12:12 UTC
[Resolved] This is now resolved

August 30, 2025 04:27 UTC
[Monitoring] Our upstream provider has resolved the issue, and we are continuing to monitor stability.

August 29, 2025 15:58 UTC
[Identified] We're currently working with our upstream partner to identify the root cause, and will provide an update as additional information is available.

August 29, 2025 15:51 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Ashburn. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
SCL - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

BGP Anycast, Transit & Transport


Locations

SCL - Santiago, Chile



August 29, 2025 12:28 UTC
[Resolved] The issue has been resolved.

August 29, 2025 08:27 UTC
[Monitoring] Service is currently operational but we continue to monitor performance

August 29, 2025 05:09 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Santiago. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
LHR - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in London will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LHR - London, United Kingdom


Schedule

August 27, 2025 01:00 - August 27, 2025 04:00 UTC


August 27, 2025 04:00 UTC
[Update] Scheduled maintenance is complete.

August 27, 2025 01:00 UTC
[Update] Scheduled maintenance is starting.
TYO - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Tokyo will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX)


Locations

TYO - Tokyo, Japan


Schedule

August 27, 2025 03:00 - August 27, 2025 08:00 UTC


August 27, 2025 03:55 UTC
[Update] Maintenance is complete.

August 27, 2025 03:00 UTC
[Update] Scheduled maintenance is starting.
SIN - Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Singapore will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

BGP Anycast, Transit & Transport


Locations

SIN - Singapore, SG


Schedule

August 26, 2025 18:00 - August 26, 2025 20:00 UTC


August 26, 2025 20:00 UTC
[Update] Scheduled maintenance is complete.

August 26, 2025 18:00 UTC
[Update] Scheduled maintenance is starting.
MULTI - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

AMS - Amsterdam, NL, ATL - Atlanta, GA, CDG - Paris, France, DEN - Denver, CO, LAX - Los Angeles, CA, PDX - Portland, OR, PHX - Phoenix, AZ, RDU2 - Cary, NC, RDU - Raleigh-Durham, NC, SEA - Seattle, WA, SJC - San Jose, CA



August 26, 2025 15:07 UTC
[Resolved] This is resolved

August 26, 2025 07:34 UTC
[Monitoring] The upstream transit in question has routed around the issue in their backbone network on their end. We're currently monitoring for stability.

August 26, 2025 06:54 UTC
[Investigating] Multiple sites are impacted by this backbone network outage. We are attempting to mitigate this.

August 26, 2025 06:48 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Los Angeles. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
MCI - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in MCI (Kansas City). During this time, limited impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

MCI - Kansas City, MO


Schedule

August 22, 2025 03:00 - August 22, 2025 04:30 UTC


August 22, 2025 03:45 UTC
[Update] Scheduled maintenance is complete.

August 22, 2025 03:00 UTC
[Update] Scheduled maintenance is starting.
HKG - Urgent Upstream Network MaintenancePlanned Maintenance

Description

One of our carriers in Hong Kong will be performing urgent network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

HKG - Hong Kong, China


Schedule

August 21, 2025 21:00 - August 22, 2025 00:00 UTC


August 22, 2025 00:00 UTC
[Update] Scheduled maintenance is complete.

August 21, 2025 21:00 UTC
[Update] Scheduled maintenance is starting.
MCI - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in MCI (Kansas City). During this time, limited impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

MCI - Kansas City, MO


Schedule

August 21, 2025 03:00 - August 21, 2025 04:30 UTC


August 21, 2025 04:00 UTC
[Update] Maintenance is complete.

August 21, 2025 03:00 UTC
[Update] Scheduled maintenance is starting.
JNB - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in JNB (Johannesburg). During this time, limited impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

JNB - Johannesburg ZA


Schedule

August 21, 2025 02:00 - August 21, 2025 03:30 UTC


August 21, 2025 02:54 UTC
[Update] Maintenance is complete.

August 21, 2025 02:00 UTC
[Update] Scheduled maintenance is starting.
JNB - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in JNB (Johannesburg). During this time, limited impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

JNB - Johannesburg ZA


Schedule

August 20, 2025 02:00 - August 20, 2025 03:30 UTC


August 20, 2025 03:30 UTC
[Update] Scheduled maintenance is complete.

August 20, 2025 02:00 UTC
[Update] Scheduled maintenance is starting.