Active Incident

Updated a few seconds ago

SJC - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance

Components

BGP Anycast

Locations

SJC - San Jose, CA



June 23, 2025 13:22 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in SJC. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.

Locations

Core Infrastructure & Services

WWW & Management API(s)

Operational

DNS Platform - Authoratative

Operational

DNS Platform - Recursors

Operational

Global Anycast

Operational

Public Cloud

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DUB - Dublin, Ireland

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Colocation & Metal

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DUB - Dublin, Ireland

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MIA - Miami, FL

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

YUL - Montreal, CA

Operational

BGP Anycast

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DUB - Dublin, Ireland

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Degraded Performance

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Core Network

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DFW2 - Dallas, TX #2

Operational

DUB - Dublin, Ireland

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Internet Exchanges (IX)

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DUB - Dublin, Ireland

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Transit & Transport

ACC - Accra, GH

Operational

AMS - Amsterdam, NL

Operational

ATL - Atlanta, GA

Operational

BOM - Mumbai, India

Operational

CDG - Paris, France

Operational

CHI - Chicago, IL

Operational

DEN - Denver, CO

Operational

DFW - Dallas, TX

Operational

DUB - Dublin, Ireland

Operational

DXB - Dubai, UAE

Operational

FRA - Frankfurt, Germany

Operational

GRU - Sao Paulo, Brazil

Operational

HKG - Hong Kong, China

Operational

IAD3 - Ashburn, VA

Operational

JNB - Johannesburg ZA

Operational

LAX - Los Angeles, CA

Operational

LGA - New York, NY

Operational

LHR - London, United Kingdom

Operational

MAA - Chennai, India

Operational

MAD - Madrid, Spain

Operational

MAN - Manchester, United Kingdom

Operational

MCI - Kansas City, MO

Operational

MIA - Miami, FL

Operational

NBO - Nairobi, KE

Operational

OTP - Bucharest, Romania

Operational

PHX - Phoenix, AZ

Operational

RDU2 - Cary, NC

Operational

RDU - Raleigh-Durham, NC

Operational

SCL - Santiago, Chile

Operational

SEA - Seattle, WA

Operational

SJC - San Jose, CA

Operational

SIN - Singapore, SG

Operational

SYD - Sydney, Australia

Operational

TOR - Toronto, Canada

Operational

TYO - Tokyo, Japan

Operational

WAW - Warsaw, Poland

Operational

YUL - Montreal, CA

Operational

Scheduled Maintenance

CDG - Network MaintenancePlanned Maintenance

Schedule

July 1, 2025 22:00 - July 2, 2025 00:00 UTC

Components

Public Cloud, BGP Anycast

Locations

CDG - Paris, France

Description

NetActuate engineers will be performing network maintenance on our network in Paris (CDG). During this time, cloud VMs may experience a network disruption of approximately one minute, and network traffic to upstream providers may be briefly impacted causing some routes to shift and anycast traffic diverted to other locations.
GRU - Network MaintenancePlanned Maintenance

Schedule

July 2, 2025 03:00 - 04:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

GRU - Sao Paulo, Brazil

Description

NetActuate engineers will be performing network maintenance on our environment in Sao Paulo (GRU). During this time, no impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.
FRA - Network MaintenancePlanned Maintenance

Schedule

July 2, 2025 11:00 - 12:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

FRA - Frankfurt, Germany

Description

NetActuate engineers will be performing network maintenance on our environment in FRA (Frankfurt). During this time, some availability of upstream carriers will be impacted. Some routes may automatically redirect to alternate sites.

Schedule

July 2, 2025 18:00 - 19:00 UTC

Components

Public Cloud, BGP Anycast

Locations

FRA - Frankfurt, Germany

Description

NetActuate engineers will be performing network maintenance on our cloud environment in Frankfurt (FRA). During this time, cloud VMs may experience a network disruption.
SEA - Network MaintenancePlanned Maintenance

Schedule

July 3, 2025 07:00 - 08:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

SEA - Seattle, WA

Description

NetActuate engineers will be performing network maintenance on our environment in Seattle (SEA). During this time, no impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.
FRA - Network MaintenancePlanned Maintenance

Schedule

July 3, 2025 14:00 - 16:00 UTC

Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport

Locations

FRA - Frankfurt, Germany

Description

NetActuate engineers will be performing network maintenance on our environment in FRA (Frankfurt). During this time, some availability of upstream carriers and peering sessions will be impacted. Some routes may automatically redirect to alternate sites.

4

Incidents Last 7 Days

3

Maintenances Last 7 Days

6

Upcoming Maintenances

History (Last 30 days)

Description

One of our carriers in Raleigh will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

RDU2 - Cary, NC, RDU - Raleigh-Durham, NC


Schedule

June 25, 2025 04:00 - June 25, 2025 10:00 UTC



June 25, 2025 10:00 UTC
[Update] Scheduled maintenance is complete.

June 25, 2025 04:00 UTC
[Update] Scheduled maintenance is starting.
FRA - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in FRA (Frankfurt). During this time there will be a brief impact to upstream transit services. Some routes may temporarily redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

June 23, 2025 20:00 - June 23, 2025 21:00 UTC



June 23, 2025 20:14 UTC
[Update] This maintenance is now complete.

June 23, 2025 20:00 UTC
[Update] This maintenance is starting.
GRU - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

GRU - Sao Paulo, Brazil




June 22, 2025 11:37 UTC
[Resolved] This is resolved.

June 22, 2025 06:10 UTC
[Monitoring] This is now resolved, and we are continuing to monitor.

June 22, 2025 02:40 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Sao Paulo. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
GRU - IX OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Internet Exchanges (IX)


Locations

GRU - Sao Paulo, Brazil




June 20, 2025 21:28 UTC
[Resolved] This is resolved.

June 20, 2025 11:39 UTC
[Monitoring] This is now resolved, and we are continuing to monitor.

June 20, 2025 03:10 UTC
[Investigating] We are experiencing an outage with one of our Internet Exchange providers in São Paulo. We are working with our partners to restore connectivity as soon as possible.

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

DUB - Dublin, Ireland, LHR - London, United Kingdom, MAN - Manchester, United Kingdom




June 20, 2025 21:01 UTC
[Resolved] This has been resolved by our upstream provider.

June 20, 2025 12:49 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Dublin, London, and Manchester. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.

Description

One of our carriers in Raleigh will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

BGP Anycast, Transit & Transport


Locations

RDU - Raleigh-Durham, NC


Schedule

June 20, 2025 04:00 - June 20, 2025 10:00 UTC



June 20, 2025 10:00 UTC
[Update] Scheduled maintenance is complete.

June 20, 2025 04:00 UTC
[Update] Scheduled maintenance is starting.

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

LAX - Los Angeles, CA, PHX - Phoenix, AZ, SJC - San Jose, CA




June 19, 2025 12:04 UTC
[Resolved] This has been resolved.

June 19, 2025 08:21 UTC
[Monitoring] This is now resolved, and we are continuing to monitor.

June 19, 2025 02:40 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Los Angeles, San Jose, and Phoenix. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
WAW - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Warsaw will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Internet Exchanges (IX)


Locations

WAW - Warsaw, Poland


Schedule

June 18, 2025 21:00 - June 19, 2025 04:00 UTC



June 19, 2025 04:00 UTC
[Update] Scheduled maintenance is complete.

June 18, 2025 21:00 UTC
[Update] Scheduled maintenance is starting.
RDU - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

RDU2 - Cary, NC, RDU - Raleigh-Durham, NC




June 18, 2025 18:38 UTC
[Resolved] This is resolved.

June 18, 2025 07:14 UTC
[Monitoring] This is now resolved, and we are continuing to monitor.

June 18, 2025 05:08 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Raleigh. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
GRU - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

GRU - Sao Paulo, Brazil




June 18, 2025 07:22 UTC
[Resolved] This has been resolved.

June 18, 2025 04:06 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Sao Paulo. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.

Description

One of our carriers in Bucharest will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

BGP Anycast, Transit & Transport


Locations

OTP - Bucharest, Romania


Schedule

June 17, 2025 23:00 - June 18, 2025 02:00 UTC



June 18, 2025 02:00 UTC
[Update] Scheduled maintenance is complete.

June 17, 2025 23:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Ashburn will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

IAD3 - Ashburn, VA


Schedule

June 17, 2025 06:00 - June 17, 2025 09:00 UTC



June 17, 2025 09:00 UTC
[Update] Scheduled maintenance is complete.

June 17, 2025 06:00 UTC
[Update] Scheduled maintenance is starting.

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

JNB - Johannesburg ZA




June 15, 2025 11:16 UTC
[Resolved] This has been resolved.

June 15, 2025 07:04 UTC
[Monitoring] The problem has been resolved, and we are currently monitoring.

June 14, 2025 11:21 UTC
[Investigating] We are experiencing network issues with one of our upstream transit providers in Johannesburg. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
MAD - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

BGP Anycast


Locations

MAD - Madrid, Spain




June 13, 2025 16:02 UTC
[Resolved] This is Resolved

June 13, 2025 11:18 UTC
[Monitoring] The problem has been resolved, and we are currently monitoring.

June 13, 2025 09:17 UTC
[Identified] We are experiencing an outage with one of our upstream transit providers in MAD. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
ATL - Partial Power DisruptionDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

ATL - Atlanta, GA




June 12, 2025 16:16 UTC
[Resolved] This is Resolved

June 11, 2025 14:02 UTC
[Monitoring] Power has been restored, and we are continuing to monitor.

June 11, 2025 13:24 UTC
[Investigating] We are aware of a power disruption at our ATL (Atlanta) location. Our team is currently investigating the issue and working towards a resolution. We will provide further updates as we receive them from the facility.

Description

One of our carriers in Paris will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

CDG - Paris, France


Schedule

June 10, 2025 22:00 - June 11, 2025 04:00 UTC



June 11, 2025 04:00 UTC
[Update] Scheduled maintenance is complete.

June 10, 2025 22:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in New York will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

BGP Anycast, Transit & Transport


Locations

LGA - New York, NY


Schedule

June 10, 2025 04:00 - June 10, 2025 06:00 UTC



June 10, 2025 06:00 UTC
[Update] Scheduled maintenance is complete.

June 10, 2025 04:00 UTC
[Update] Scheduled maintenance is starting.
RDU - Upstream Network OutageDegraded Performance

Incident Status

Degraded Performance


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

RDU - Raleigh-Durham, NC




June 6, 2025 18:02 UTC
[Resolved] This is resolved.

June 6, 2025 15:48 UTC
[Monitoring] This is now resolved, and we are continuing to monitor.

June 6, 2025 14:49 UTC
[Identified] We are experiencing an outage with upstream transit providers in Raleigh (RDU). Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
RDU - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in RDU (Raleigh). During this time, no impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

RDU - Raleigh-Durham, NC


Schedule

June 5, 2025 05:00 - June 5, 2025 07:00 UTC



June 5, 2025 05:51 UTC
[Update] Maintenance is complete.

June 5, 2025 05:00 UTC
[Update] Scheduled maintenance is starting.
CDG - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance in our Paris (CDG) POP. During this maintenance window, connectivity to some transit providers will be intermittently unavailable. Customers may notice some anycast traffic shift to other POPs. Our team will be monitoring overall availability of the site during this window.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

CDG - Paris, France


Schedule

June 4, 2025 19:00 - June 4, 2025 21:00 UTC



June 4, 2025 21:00 UTC
[Update] Scheduled maintenance is complete.

June 4, 2025 19:00 UTC
[Update] Scheduled maintenance is starting.
RDU - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in RDU (Raleigh). During this time, no impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

RDU - Raleigh-Durham, NC


Schedule

June 4, 2025 05:00 - June 4, 2025 07:00 UTC



June 4, 2025 06:00 UTC
[Update] Maintenance is complete.

June 4, 2025 05:00 UTC
[Update] Scheduled maintenance is starting.
SEA - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in SEA (Seattle). During this time, no impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

SEA - Seattle, WA


Schedule

June 3, 2025 07:00 - June 3, 2025 09:00 UTC



June 3, 2025 07:56 UTC
[Update] Maintenance is complete.

June 3, 2025 07:00 UTC
[Update] Scheduled maintenance is starting.
MIA - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in MIA (Miami). During this time, no impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

MIA - Miami, FL


Schedule

June 3, 2025 05:00 - June 3, 2025 07:00 UTC



June 3, 2025 05:45 UTC
[Update] Maintenance is complete.

June 3, 2025 05:00 UTC
[Update] Scheduled maintenance is starting.
WAW - IX MaintenancePlanned Maintenance

Description

An Internet Exchange (IX) in Warsaw will be conducting maintenance on their core network. During this time, IX and some anycast connectivity will be disrupted and users may experience increased latency as some local traffic is rerouted over alternate paths.


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

WAW - Warsaw, Poland


Schedule

June 2, 2025 20:00 - June 3, 2025 04:00 UTC



June 3, 2025 04:00 UTC
[Update] Scheduled maintenance is complete.

June 2, 2025 20:00 UTC
[Update] Scheduled maintenance is starting.
AMS - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in AMS (Amsterdam). During this time, no impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

AMS - Amsterdam, NL


Schedule

June 2, 2025 23:00 - June 3, 2025 01:00 UTC



June 2, 2025 23:54 UTC
[Update] Maintenance is complete.

June 2, 2025 23:00 UTC
[Update] Scheduled maintenance is starting.
MIA - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in MIA (Miami). During this time, no impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

MIA - Miami, FL


Schedule

June 2, 2025 05:00 - June 2, 2025 07:00 UTC



June 2, 2025 05:40 UTC
[Update] Maintenance is complete.

June 2, 2025 05:00 UTC
[Update] Scheduled maintenance is starting.
LHR - Partial Power DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Colocation & Metal


Locations

LHR - London, United Kingdom




May 31, 2025 20:29 UTC
[Resolved] This is Resolved

May 31, 2025 11:49 UTC
[Monitoring] The problem has been resolved, and we are currently monitoring.

May 31, 2025 07:22 UTC
[Investigating] We are aware of a power disruption at our London location. Our team is currently investigating the issue and working towards a resolution. We will provide further updates as we receive them from the facility.
ACC - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in ACC (Accra, Ghana). During this time, services will be unavailable. We expect no more than 60 minutes of total downtime during this window.


Components

Public Cloud, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

ACC - Accra, GH


Schedule

May 30, 2025 20:00 - May 30, 2025 22:00 UTC



May 30, 2025 20:41 UTC
[Update] This maintenance is now complete.

May 30, 2025 20:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Chicago will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

CHI - Chicago, IL


Schedule

June 4, 2025 03:00 - June 4, 2025 11:00 UTC



May 30, 2025 19:19 UTC
[Update] This was cancelled by the vendor.
JNB - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Transit & Transport


Locations

JNB - Johannesburg ZA




May 30, 2025 11:36 UTC
[Resolved] This has been resolved.

May 30, 2025 06:16 UTC
[Monitoring] The problem has been resolved, and we are currently monitoring.

May 29, 2025 16:17 UTC
[Identified] Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We continue to work with our partners to restore connectivity as soon as possible.

May 29, 2025 15:32 UTC
[Investigating] We are experiencing an outage with our upstream transit providers in Johannesburg. We are working with our partners to restore connectivity as soon as possible.
LHR - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in LHR (London). During this time, no impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

LHR - London, United Kingdom


Schedule

May 30, 2025 00:00 - May 30, 2025 02:00 UTC



May 30, 2025 00:58 UTC
[Update] Maintenance is complete.

May 30, 2025 00:00 UTC
[Update] Scheduled maintenance is starting.
GRU - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in GRU (Sao Paulo). During this time, no impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

GRU - Sao Paulo, Brazil


Schedule

May 29, 2025 04:00 - May 29, 2025 06:00 UTC



May 29, 2025 04:37 UTC
[Update] This maintenance window is now closed. An additional maintenance window for this POP will be scheduled soon.

May 29, 2025 04:00 UTC
[Update] Scheduled maintenance is starting.
LHR - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in LHR (London). During this time, no impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

LHR - London, United Kingdom


Schedule

May 29, 2025 00:00 - May 29, 2025 02:00 UTC



May 29, 2025 00:53 UTC
[Update] Maintenance is complete.

May 29, 2025 00:00 UTC
[Update] Scheduled maintenance is starting.
FRA - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in FRA (Frankfurt). During this time, no impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

May 28, 2025 23:00 - May 29, 2025 01:00 UTC



May 29, 2025 00:11 UTC
[Update] Maintenance is complete.

May 28, 2025 23:00 UTC
[Update] Scheduled maintenance is starting.
RDU - Upstream Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

RDU2 - Cary, NC, RDU - Raleigh-Durham, NC




May 28, 2025 16:04 UTC
[Resolved] This is Resolved

May 28, 2025 08:18 UTC
[Monitoring] The problem has been resolved, and we are currently monitoring

May 28, 2025 04:25 UTC
[Investigating] We are experiencing an outage with one of our upstream transit providers in Raleigh. Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to restore connectivity as soon as possible.
GRU - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in GRU (Sao Paulo). During this time, no impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

GRU - Sao Paulo, Brazil


Schedule

May 28, 2025 04:00 - May 28, 2025 06:00 UTC



May 28, 2025 05:06 UTC
[Update] Maintenance is complete.

May 28, 2025 04:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of our carriers in Frankfurt will be performing planned network maintenance. During this time, some anycast traffic will be diverted to other POPs and customers may observe changes in routing. No significant impact to customer traffic is expected.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

May 27, 2025 22:00 - May 28, 2025 01:00 UTC



May 28, 2025 01:00 UTC
[Update] Scheduled maintenance is complete.

May 27, 2025 22:00 UTC
[Update] Scheduled maintenance is starting.
FRA - Network MaintenancePlanned Maintenance

Description

NetActuate engineers will be performing network maintenance on our environment in FRA (Frankfurt). During this time, no impact to upstream services is expected, and some peering sessions may be impacted. Some routes may automatically redirect to alternate sites.


Components

Public Cloud, Colocation & Metal, BGP Anycast, Core Network, Internet Exchanges (IX), Transit & Transport


Locations

FRA - Frankfurt, Germany


Schedule

May 27, 2025 23:00 - May 28, 2025 01:00 UTC



May 27, 2025 23:56 UTC
[Update] Maintenance is complete.

May 27, 2025 23:00 UTC
[Update] Scheduled maintenance is starting.